PDF COPY OF THE MEDIA RELEASE – JULY, 2023

2022 Canadian Motor Vehicle Arbitration Plan Annual Report

The Canadian Motor Vehicle Arbitration Plan released its 2022 Annual Report today.

This was the first full year of operation post-COVID. Key to case handling, the arbitrators and the parties were able to complete in person hearings and in person examinations of the consumer’s vehicle.

CAMVAP’s caseload trended downward as operations normalized and consumers and the manufacturers returned to in person hearings and program operations. At the same time, initial contact with the program increased. Where the consumer’s case went fully to arbitration, the consumer prevailed in whole or in part 57% of the time. When conciliated cases that were resolved before an arbitration being held are factored in, consumers who accessed the program achieved a positive resolution rate of 69%.

CAMVAP is free to consumers and provides dispute resolution services in all Canadian Provinces and Territories. Hearings are held in the consumer’s home locale and decisions are binding on both the consumer and the manufacturer.

Participating manufacturers include Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Lucid Motors, Mercedes Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen, and Volvo.

For more information, consumers are encouraged to go to the CAMVAP website at www.camvap.ca where they can start their application online at any time. Consumers can also access CAMVAP by calling 1-800-207-0685.

Media Contact:

Mr. Stephen Moody
General Manager
Canadian Motor Vehicle Arbitration Plan
416-490-0615
smoody@camvap.ca

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PDF COPY French

PDF COPY Inuktitut

PDF COPY Inuinnaqtun

PDF COPY English

Public Service Announcement Canadian Motor Vehicle Arbitration Plan

Start Date: March 28, 2023

End Date: March 31, 2023

Nunavut-wide 60 sec

With the sealift season fast approaching, the Department of Community and Government Services’ Consumer Affairs Division would like to advise Nunavummiut of consumer protection available for automobile purchases.

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) is a national arbitration program that helps consumers resolve disputes with a vehicle manufacturer. CAMVAP helps address consumer issues pertaining to vehicle defects and warranty disputes for current vehicles or four previous model years.

The Arbitration Plan ensures fair and equitable dispute resolution by using arbitrators independent from the program. Possible remedies include repair at the manufacturer’s expense, reimbursement for repairs, refund for out-of-pocket expenses, or vehicle buyback.

CAMVAP is a not-for-profit organization composed of the automobile industry, provincial and territorial government representatives, and consumers. To find out which manufacturers participate in the program, visit CAMVAP.

For more information, contact:

Consumer Affairs Division

ConsumerProtection@gov.nu.ca

1-866-223-8139 (toll free)

Canadian Motor Vehicle Arbitration Plan

info@camvap.ca

1-800-207-0685 (toll free)

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ᑭᒃᑯᑐᐃᓐᓇᕐᓄᑦ ᑐᓴᕋᑦᓴᐃᑦ ᐊᑐᐃᓐᓇᐃᑦ ᐃᓄᒃᑎᑐᑦ, ᖃᓪᓗᓈᑎᑐᑦ ᐃᓄᐃᓐᓇᖅᑐᓐ ᐅᐃᕖᑎᑐᓪᓗ ᐅᕙᓂ www.gov.nu.ca.

Public Service Announcements are available in Inuktitut, English, Inuinnaqtun and French on www.gov.nu.ca.

Kavamatkunnin Tuhaqtitaujukhat hailihimajun Inuktitut, Qablunaatun, Inuinnaqtun Uiuitullu uvani www.gov.nu.ca.

Les messages d’intérêt public sont disponibles en inuktitut, en anglais, en inuinnaqtun et en français au www.gov.nu.ca.

Communications

Media Contact:

Hala Duale

Communications Specialist

Community and Government Services

867-975-5406

hduale@gov.nu.ca

PDF COPY OF THE MEDIA RELEASE – JULY, 2022

2021 Canadian Motor Vehicle Arbitration Plan Annual Report

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) released its 2021 Annual Report today.

This was the program’s second year operating under Covid-19 restrictions and its 27th year of operation. CAMVAP operations re-opened in 2021 with web hearings being held and technical inspections of vehicles resuming. In the latter part of the year, some arbitration hearings were held in person as the Covid-19 rules were relaxed. The operational changes approved by the Board of Directors in 2020 were fully implemented in 2021.

“In the face of COVID-19 restrictions and limitations CAMVAP worked diligently to provide continuity of service to consumers and to the manufacturers” stated David Adams, Chair of the CAMVAP Board of Directors. “Caseload returned to 2019 levels” noted Mr. Adams. “A significant part of the operational success was through manufacturers changing their processes, pivoting to web-based hearings and consumers embracing online hearings as well.”

The program, which is free to consumers, provides dispute resolution services in all the Canadian Provinces and Territories. Hearings are held in the consumer’s home locale and the decisions are binding on both the consumer and the manufacturer. More detailed information on cases and the results from the arbitration are posted on the program’s website.

Participating manufacturers include Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Mercedes Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen and Volvo.

For more information consumers are encouraged to go to the CAMVAP website at www.camvap.ca. where they can start their application through online at any time. Consumers can also access CAMVAP by calling 1-800-207-0685.

Media Contact:

Mr. Stephen Moody
General Manager
Canadian Motor Vehicle Arbitration Plan
416-490-0615
smoody@camvap.ca

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PDF COPY OF THE MEDIA RELEASE – JUNE, 2021

2020 Canadian Motor Vehicle Arbitration Plan Annual Report

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) released its 2020 Annual Report today.

CAMVAP annually releases its report outlining program results. The program, which is free to consumers, provides its dispute resolution services in all the Canadian Provinces and Territories. Hearings are held in the consumer’s home locale and the decisions are binding on both the consumer and the manufacturer. More detailed information on cases and the results from the arbitration are posted on the program’s website.

Covid impacted our lives and the conduct of business significantly. CAMVAP successfully made many operational changes during 2020 to allow the program to continue to provide arbitration services to consumers and the manufacturers of their vehicles,” said David Adams, Chair of the CAMVAP Board of Directors.

Mr. Adams noted that, “changes to the program were made to improve the handling of aftermarket parts on vehicles and issues of connectivity to third party devices so that both manufacturers and consumers had greater clarity around what issues CAMVAP can assist with.”

Participating manufacturers include Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Mercedes Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen and Volvo.

Stephen Moody, the program’s General Manager noted “consumers can access CAMVAP and start their application directly through the CAMVAP website at www.camvap.ca or by phone at 1-800-207-0685.”

Contacts

Stephen Moody
General Manager, CAMVAP
416-490-0615 extension 201 (for media contact only)

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August 1, 2022

The CAMVAP COVID protocols for both in person hearings (link to in-person hearing protocol) and technical inspections (link to technical inspection protocol) are at these two links.   

The wearing of masks or face coverings and maintaining physical distancing will continue to be followed as laid out in each of the policies. 

CAMVAP will continue to monitor and modify as appropriate these protocols as conditions change with respect to the handling of COVID-19.

JUNE 20, 2022

While governments across the country are continuing to make changes to the COVID-19 protocols, CAMVAP will for the immediate short term continue with certain limitations for in person hearings and technical inspections The CAMVAP COVID protocols for both in person hearings (link to in-person hearing protocol) and technical inspections (link to technical inspection protocol) are at these two links.   

The wearing of masks or face coverings and maintaining physical distancing will continue to be followed as laid out in each of the policies. 

It is expected that these policies will be modified within the next 30 days to reflect further changes to government health policies.

FEBRUARY 25, 2022

While governments across the country are starting to make changes to the COVID-19 protocols, mostly for food service and personal service businesses, the CAMVAP COVID protocols for both in person hearings (link to in-person hearing protocol) and technical inspections (link to technical inspection protocol) remain in force.  Maintaining these protections for all parties and service providers involved in the CAMVAP process provides additional protection while we await the changing protocols from the governments.  The attached protocols have been modified to mostly change the requirements with respect to travel outside the country and the number of days to quarantine when a person is required to do so.

The wearing of masks or face coverings and maintaining physical distancing will continue to be followed when in-person hearings or technical inspections are being conducted.

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FEBRUARY 12, 2021

Effective February 12, 2021 CAMVAP has issued updated protocols for how in-person hearings (link to in-person hearing protocol) or technical inspections (link to technical inspection protocol) will be conducted with respect to minimizing risk with respect to Covid-19 and are available under the respective links.  These protocols were updated based on the Covid-19 Screening Tool for Businesses and Organizations issued by the Office of the Chief Medical Officer of Health.  The wearing of masks or face coverings and maintaining physical distancing will continue to be followed when in-person hearings or technical inspections are being conducted.

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September 4, 2020

Effective September 7, 2020 CAMVAP has resumed in-person hearings and technical inspections in most Provinces and Territories.  The protocols for how in-person hearings (link to in-person hearing protocol) or technical inspections (link to technical inspection protocol) will be conducted with respect to minimizing risk with respect to Covid-19 are available under the respective links.   These protocols which included the wearing of masks or face coverings and maintaining physical distancing will be followed when in-person hearings or technical inspections are being conducted.  

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June 11, 2020

CAMVAP continues to accept cases for arbitration under the program, but due to the Covid-19 pandemic we are unable to determine at this time when in-person hearings for those cases will commence. 

The stay at home and physical distancing requirements remain in place and are being followed.  Please consider this delay in having your case heard when you are determining if CAMVAP is the right alternative for you.

We remain concerned from a health and safety perspective for all participants in the program and will not be scheduling hearings until it is appropriate to do so. 

The ability to re-open, across Canada or regionally is being monitored daily.  There will be update notices here when new information can be added with respect to the planning for hearings or technical inspections as ordered through the program.

If you have any questions, please contact the CAMVAP provincial administrator at 1-800-207-0685.   

April 16, 2020

CAMVAP as with many other organizations is concerned about the health and safety of program participants, particularly during the COVID-19 Pandemic.  The head office and most of the Provincial Administrator’s offices are closed but contact with the program continues to be available through toll-free telephone at 1-800-207-0685 and through the Claims Management System on our website. 

CAMVAP staff is working remotely, so please expect some delay in response to telephone communications.  Email communications remain at full service.  For consumers with current CAMVAP cases the Provincial Administrator will continue to be in contact with you.

As a Covid-19 mitigation strategy, arbitrators are not allowed to travel or attend hearings until it is safe for them to do so.  The program will be guided by the stay at home and the social/physical distancing guidelines currently in force.  There will be significant delays in handling of cases as it is currently not possible to hold in person hearings or to have technical inspections of vehicles completed.

Applications for arbitration will continue to be accepted, but the timeline for completion of a case will be delayed.

March 18, 2020

CAMVAP as with many other organizations is concerned about the health and safety of program participants, particularly during the COD-19 Pandemic.  The head office and most of the Provincial Administrator’s offices are closed but contact with the program continues to be available through toll-free telephone at 1-800-207-0685 and through the Claims Management System  on our website. 

CAMVAP staff is working remotely, so please expect some delay in response to telephone communications.  Email communications remain at full service.  For consumers with current CAMVAP cases the Provincial Administrator will be in contact with you. 

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PDF COPY OF THE MEDIA RELEASE – SEPTEMBER 17, 2018

Consumers Benefit from New Changes to Free Vehicle Arbitration Program

Mark Nantais, Chair of the Canadian Motor Vehicle Arbitration Plan (CAMVAP) Board of Directors, announced two major amendments to the program that will increase the amount reimbursed to consumers should the arbitrator order the manufacturer to buy back their vehicle as an outcome of a CAMVAP hearing.

These changes can increase the buyback amount from a few hundred dollars to up to $3,000, depending on a combination of the original cost of the vehicle and the number of kilometers the vehicle. has been driven at the time of the arbitration hearing”.
Additionally, the amount that can potentially be awarded by the arbitrator for out of pocket expenses has been increased to $1,000 from $500. This change to the program will assist consumers who encounter expenses for vehicle rentals, taxis, towing and accommodation expenses that have been incurred because of the problems with the vehicle.

“These progressive changes to the program reflect more current circumstances of vehicle ownership and collaboration at the CAMVAP Board, which is comprised of Consumers’ representatives, government representatives and industry representatives,” said Mr. Nantais. “Importantly, they also provide greater monetary benefit to consumer,” added Nantais.

Gary Frost, a member of CAMVAP’s Board of Directors representing Quebec’s Office of Consumer Protection noted that, “the changes demonstrate the value of CAMVAP, a dispute resolution program that can be quickly updated any time in accordance with the evolution of the automotive sector and consumer needs.”

CAMVAP is available at no charge to consumers. Eligible vehicles are from the current model year plus four model years. 2014 and newer vehicles are eligible until the annual September 30th deadline after which 2015 and newer vehicles will be eligible. Consumers can access information about CAMVAP at www.camvap.ca or by calling toll free 1-800-207-0685

Contacts

Stephen Moody
General Manager, CAMVAP
416-490-0615 extension 201 (for media contact only)

CAMVAP is a national program for consumers to resolve disputes with the manufacturers of their vehicles for alleged defects in the assembly of the vehicle or materials used to make the vehicle and the application or administration of the manufacturer’s new vehicle warranty. The disputes are resolved through arbitration. CAMVAP members include all the Provincial and Territorial Governments, the Consumers Association of Canada, the Canadian Vehicle Manufacturer’s Association, the Global Automakers of Canada and the Canadian Automobile Dealers Association. The program is fully funded by the vehicle manufacturers.

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PDF COPY OF THE MEDIA RELEASE – AUGUST, 2018

2016-2017 Canadian Motor Vehicle Arbitration Plan Annual Reports: CAMVAP enhances consumer access

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) released its 2016-2017 Annual Reports today.

Trevor Todd, Chair of the CAMVAP board of directors notes, “CAMVAP introduced its new web-based Claims Management System (CMS) in late 2016 and consumers now have the option of starting the process and managing their case right from the CAMVAP website. I am pleased to say that 90% of consumers managed their cases online in 2017.”

The format of these annual reports has changed with new info-graphics that explain the results from the cases. Says Mr. Todd, “these graphically improved reports are part of CAMVAP’s commitment to ensure all program stakeholders are better informed on the programs activities and results.” CAMVAP also posts results of cases by vehicle make, model and year on its website.

CAMVAP is a program that allows disputes between consumers and vehicle manufacturers to be resolved through binding arbitration. Disputes about alleged defects in the assembly of a vehicle or implementation of the new vehicle warranty are eligible for arbitration.

The program covers over 94% of the passenger vehicles, vans, SUVs and light trucks in every province and territory of Canada. Participating manufacturers include Fiat Chrysler, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Mercedes Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen and Volvo.

Stephen Moody, the program’s General Manager notes “consumers can access CAMVAP and start their application directly through the CAMVAP website at www.camvap.ca or by phone at 1-800-207-0685.

Contacts

Stephen Moody
General Manager, CAMVAP
416-490-0615 extension 201 (for media contact only)

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PDF COPY OF THE MEDIA RELEASE – AUGUST, 2016

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) announced the release of its 2015 Annual Report today.

Trevor Todd, Chair of the board of directors noted that “CAMVAP is transparent in its communication approach with the annual reports being posted to our website along with the case results for the year. Consumers should be able to see the program statistics in a clear and consistent presentation’. This is consistent with our commitment to being fair, fast, friendly, free and final”.

For eligible vehicles under the CAMVAP program, arbitrators may order a manufacturer to repair the vehicle at its expense, pay certain out-of-pocket expenses to the consumer, reimburse consumers for repairs that have previously been paid for, that the manufacturer buyback the vehicle using the formula set out in the Agreement for Arbitration, or, that the manufacturer has no liability in the matters that are under arbitration. The Agreement for Arbitration outlines the requirements for both the consumer and vehicle manufacturer and the conditions for eligibility. CAMVAP also covers pre-case inspections of the vehicle up to $500 if the consumer applies for this payment and prevails at the hearing.

Stephen Moody, the program’s General Manager noted that “CAMVAP provides consumers with the tools to resolve issues with the manufacturer of their vehicle. CAMVAP is a unique Canada-wide solution to resolving disputes about alleged vehicle defects or how the manufacturer is implementing its new vehicle warranty’.

Participating manufacturers include Fiat Chrysler, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Mercedes Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen and Volvo. Trevor Todd noted that “CAMVAP covers just over 94% of the passenger vehicles, vans, SUV’s and light trucks sold in the Canadian market place”.

Consumers can access CAMVAP and start their application directly through the CAMVAP website or by contacting the program’s provincial administrators at 1-800-207-0685.

Contacts

Stephen Moody
General Manager, CAMVAP
416-490-0615 extension 201 (for media contact only)

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PDF COPY OF THE MEDIA RELEASE – AUGUST 7, 2014

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) announced the release of its 2012 and 2013 annual report today.

“These annual reports provide the reader with a cross Canada statistical review of the program’s achievements during 2012 and 2013” said David Adams, Chair of the board of directors. “It is important for consumers to know that CAMVAP is readily available when issues about their vehicle cannot be resolved with the dealer and the manufacturer”.

CAMVAP, Canada’s national dispute resolution program for automobile consumers and the manufacturers of their vehicles, is fair, fast, friendly, free and final.

For eligible vehicles under the CAMVAP program, arbitrators may order a manufacturer to repair the vehicle at its expense, pay certain out-of-pocket expenses to the consumer, reimburse consumers for repairs that have previously been paid for, that the manufacturer buyback the vehicle using the formula set out in the Agreement for Arbitration, or, that the manufacturer has no liability in the matters that are under arbitration.  The Agreement for Arbitration outlines the requirements for both the consumer and vehicle manufacturer and the conditions for eligibility.

Stephen Moody, General Manager  noted that “CAMVAP cases are handled the same way in all of the provinces and territories.  Wherever possible the hearings are held in the consumer’s home town and location making access to the program as easy as possible”.

The participating manufacturers include Chrysler, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Mercedes-Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen and Volvo.

Consumers can access CAMVAP directly through its website at www.camvap.ca or by contacting the program’s provincial administrators at 1-800-207-0685.

 

Contacts

Stephen Moody
General Manager, CAMVAP
416-490-0615 extension 201 (For media contact only)

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PDF Copy of media release – May 29, 2012

(Hart House, Toronto) The Canadian Motor Vehicle Arbitration Plan (CAMVAP) – Canada’s largest consumer arbitration program ‐ unveiled its new logo and completely redesigned website yesterday.

“In the automotive industry vehicle models change every year ‐ usually with significant upgrades ‐ our logo and website were eighteen years old and it was time for a model change,” said David Adams, Chair of the CAMVAP Board of Directors.

“Like a new model year vehicle, the redesigned website has been upgraded, which will make it significantly easier for consumers to access information about CAMVAP’s services”, added Adams further noting that “The new logo and visual identity for CAMVAP symbolizes the partnership of government, consumers, dealers and manufacturers and the logo’s colour and maple leaf identify CAMVAP as being uniquely Canadian as our services are available from coast to coast at no cost to the consumer.”

Ontario’s Consumer Services Minister, the Honourable Margarett Best was in attendance at the announcement and congratulated CAMVAP for its 18 successful years of providing arbitration services to consumers and manufacturers.

“From its beginnings in Ontario in 1994, CAMVAP has become a consumer success story in every province and territory right across the country with positive success rates for consumers and a strong commitment from manufacturers to make things right.” said Minister Best.

CAMVAP is a national arbitration plan for resolution of disputes between consumers and the manufacturers of their vehicles. The program’s services are free to consumers and fully paid by the vehicle manufacturers. CAMVAP dispute resolution services are available for vehicles that are from the current plus four model years (presently 2008 and newer) regarding disputes between the consumer and the manufacturer about alleged manufacturing defects or the implementation of the new vehicle warranty. If the consumer prevails in the arbitration, CAMVAP arbitrators can order the manufacturer to buy the vehicle back, repair it, reimburse the consumer for repairs that have already been done and reimburse consumers for a set range out of pocket expenses related to the program rules.

For 2011, CAMVAP arbitrators made 83 repair awards, 11 reimbursements for repairs awards totaling slightly over $17,000, and 70 buyback awards totaling $1,930,402. There were 315 new applications handled with 269 cases going to arbitration during the calendar year, 14 cases being settled before arbitration, 39 cases withdrawn by the consumer and 5 cases found to be ineligible. CAMVAP’s target is to have the consumer’s case processed with consumer receiving the result in less than 70 days.

Consumers can contact CAMVAP through the website at www.camvap.ca or at 1‐800‐207‐ 0685.

Contacts:

Stephen Moody
General Manager, CAMVAP
416‐490‐0615 ext 201
smoody@camvap.ca

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