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Privacy Policy

No personal information about you is gathered through our website, other than the information you provide should you commence an application for arbitration through this site. Such information will be used solely for the processing of your application for arbitration under the Canadian Motor Vehicle Arbitration Plan and in any arbitration that may take place. The information supplied by you will be forwarded to the manufacturer of your vehicle as the first step in processing your application.

CAMVAP will not share the personal information provided by you other than to further the processing of the claim you are making regarding your vehicle.

Information that you provide will be used to compile summary statistics which are non-specific to you and do not identify you. These statistics will assist in the maintenance and improvements of this website and will be published in our annual report.

Cookies and Links

This website does not make use of cookies; therefore no information is sent from this website to the hard drive of your computer. While using this website, you may come across links to other sites. Clicking on these sites will take you out of our website. We have no control over the policies and procedures of other sites. Check with those sites if you have any privacy concerns regarding your visiting such sites.


If you send email to us, we will use the email address, along with the other personal information you have provided only to respond to your request or to continue the processing of your application for arbitration under the Canadian Motor Vehicle Arbitration Plan.


If you have any questions about our privacy policy or about our use of your personal information, email our privacy officer at

General Support: 

Call 1-800-207-0685 (toll-free)

Claims Management System Support:

Download the CMS Login Help Sheet

Email to retrieve your username



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