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ABOUT CAMVAPCAMVAP is a cross-Canada program that you can use to resolve disputes with a manufacturer about defects in your vehicle’s assembly or materials, or how the manufacturer is applying or administering its new vehicle warranty. Disputes are resolved through binding arbitration.
CAMVAP Is Fair
You will receive a fair hearing before an impartial arbitrator. Consumers with vehicle problems or warranty concerns like yours have used CAMVAP since 1994 and have given CAMVAP arbitrators high ratings for being fair, courteous and professional.
CAMVAP Is Fast
From start to finish, the CAMVAP process takes about 70 calendar days. We set up your hearing within fifty (50) calendar days of receiving your completed application. Then, within fourteen (14) calendar days after your hearing, we will send you a copy of the arbitrator’s Award. If an inspection of your vehicle is ordered by the arbitrator about twenty (20) calendar days is added to the process. If a decision regarding program eligibility is required by an Arbitrator, an eligibility hearing will be held. This will add about twenty (20) calendar days to the process.
CAMVAP Is Friendly
Your CAMVAP hearing will be held in a hotel meeting room, a business office setting, community centre or similar facility as close to your home as possible. Hearings are less formal than court. Witnesses take an oath or make a solemn promise to tell the truth but you do not have to use special language. Other than common courtesy, there are no special rules about how to behave.
Although CAMVAP is less formal than court, the general pattern of a CAMVAP hearing is similar to court. The arbitrator leads everyone through the process. You (the “claimant”) make the first presentation. The manufacturer’s representative (the “respondent”) goes second. Then you may reply to anything new that the respondent brings up. The manufacturer may follow up again if any new evidence was introduced.
CAMVAP Is Free
There are no fees to use CAMVAP but it may cost you to prepare and present your claim such as the fees and expenses of your lawyer, witnesses or interpreter.
CAMVAP Is Final
Once the arbitrator makes a decision, it is final. You and the manufacturer have limited rights to ask a court to set aside an arbitrator’s decision or allow a new hearing, but this will not happen just because one of you does not like the final outcome.
When the manufacturer carries out the Award, your claim is over and the manufacturer is released from any responsibility for it.