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  • Wednesday, June 16, 2021 8:58 AM | Anonymous member (Administrator)
    PDF COPY OF THE MEDIA RELEASE – JUNE, 2020

    2020 Canadian Motor Vehicle Arbitration Plan Annual Report

    The Canadian Motor Vehicle Arbitration Plan (CAMVAP) released its 2020 Annual Report today.

    CAMVAP annually releases its report outlining program results. The program, which is free to consumers, provides its dispute resolution services in all the Canadian Provinces and Territories. Hearings are held in the consumer’s home locale and the decisions are binding on both the consumer and the manufacturer. More detailed information on cases and the results from the arbitration are posted on the program’s website.

    Covid impacted our lives and the conduct of business significantly. CAMVAP successfully made many operational changes during 2020 to allow the program to continue to provide arbitration services to consumers and the manufacturers of their vehicles,” said David Adams, Chair of the CAMVAP Board of Directors.

    Mr. Adams noted that, “changes to the program were made to improve the handling of aftermarket parts on vehicles and issues of connectivity to third party devices so that both manufacturers and consumers had greater clarity around what issues CAMVAP can assist with.”

    Participating manufacturers include Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Mercedes Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen and Volvo.

    Stephen Moody, the program’s General Manager noted “consumers can access CAMVAP and start their application directly through the CAMVAP website at www.camvap.ca or by phone at 1-800-207-0685.”

    Contacts

    Stephen Moody
    General Manager, CAMVAP
    416-490-0615 extension 201 (for media contact only)

    View all news listings


  • Thursday, April 16, 2020 12:15 PM | Anonymous member (Administrator)

    FEBRUARY 12, 2021

    Effective February 12, 2021 CAMVAP has issued updated protocols for how in-person hearings (link to in-person hearing protocol) or technical inspections (link to technical inspection protocol) will be conducted with respect to minimizing risk with respect to Covid-19 and are available under the respective links.  These protocols were updated based on the Covid-19 Screening Tool for Businesses and Organizations issued by the Office of the Chief Medical Officer of Health.  The wearing of masks or face coverings and maintaining physical distancing will continue to be followed when in-person hearings or technical inspections are being conducted.

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    September 4, 2020

    Effective September 7, 2020 CAMVAP has resumed in-person hearings and technical inspections in most Provinces and Territories.  The protocols for how in-person hearings (link to in-person hearing protocol) or technical inspections (link to technical inspection protocol) will be conducted with respect to minimizing risk with respect to Covid-19 are available under the respective links.   These protocols which included the wearing of masks or face coverings and maintaining physical distancing will be followed when in-person hearings or technical inspections are being conducted.  

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    June 11, 2020

    CAMVAP continues to accept cases for arbitration under the program, but due to the Covid-19 pandemic we are unable to determine at this time when in-person hearings for those cases will commence. 

    The stay at home and physical distancing requirements remain in place and are being followed.  Please consider this delay in having your case heard when you are determining if CAMVAP is the right alternative for you.

    We remain concerned from a health and safety perspective for all participants in the program and will not be scheduling hearings until it is appropriate to do so. 

    The ability to re-open, across Canada or regionally is being monitored daily.  There will be update notices here when new information can be added with respect to the planning for hearings or technical inspections as ordered through the program.

    If you have any questions, please contact the CAMVAP provincial administrator at 1-800-207-0685.   


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    April 16, 2020

    CAMVAP as with many other organizations is concerned about the health and safety of program participants, particularly during the COVID-19 Pandemic.  The head office and most of the Provincial Administrator’s offices are closed but contact with the program continues to be available through toll-free telephone at 1-800-207-0685 and through the Claims Management System on our website. 

    CAMVAP staff is working remotely, so please expect some delay in response to telephone communications.  Email communications remain at full service.  For consumers with current CAMVAP cases the Provincial Administrator will continue to be in contact with you.

    As a Covid-19 mitigation strategy, arbitrators are not allowed to travel or attend hearings until it is safe for them to do so.  The program will be guided by the stay at home and the social/physical distancing guidelines currently in force.  There will be significant delays in handling of cases as it is currently not possible to hold in person hearings or to have technical inspections of vehicles completed.

    Applications for arbitration will continue to be accepted, but the timeline for completion of a case will be delayed.

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    March 18, 2020

    CAMVAP as with many other organizations is concerned about the health and safety of program participants, particularly during the COD-19 Pandemic.  The head office and most of the Provincial Administrator’s offices are closed but contact with the program continues to be available through toll-free telephone at 1-800-207-0685 and through the Claims Management System  on our website. 

    CAMVAP staff is working remotely, so please expect some delay in response to telephone communications.  Email communications remain at full service.  For consumers with current CAMVAP cases the Provincial Administrator will be in contact with you. 

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  • Monday, September 17, 2018 6:14 PM | Anonymous member (Administrator)

    PDF COPY OF THE MEDIA RELEASE – SEPTEMBER 17, 2018

    Consumers Benefit from New Changes to Free Vehicle Arbitration Program

    Mark Nantais, Chair of the Canadian Motor Vehicle Arbitration Plan (CAMVAP) Board of Directors, announced two major amendments to the program that will increase the amount reimbursed to consumers should the arbitrator order the manufacturer to buy back their vehicle as an outcome of a CAMVAP hearing.

    These changes can increase the buyback amount from a few hundred dollars to up to $3,000, depending on a combination of the original cost of the vehicle and the number of kilometers the vehicle. has been driven at the time of the arbitration hearing”.
    Additionally, the amount that can potentially be awarded by the arbitrator for out of pocket expenses has been increased to $1,000 from $500. This change to the program will assist consumers who encounter expenses for vehicle rentals, taxis, towing and accommodation expenses that have been incurred because of the problems with the vehicle.

    “These progressive changes to the program reflect more current circumstances of vehicle ownership and collaboration at the CAMVAP Board, which is comprised of Consumers’ representatives, government representatives and industry representatives,” said Mr. Nantais. “Importantly, they also provide greater monetary benefit to consumer,” added Nantais.

    Gary Frost, a member of CAMVAP’s Board of Directors representing Quebec’s Office of Consumer Protection noted that, “the changes demonstrate the value of CAMVAP, a dispute resolution program that can be quickly updated any time in accordance with the evolution of the automotive sector and consumer needs.”

    CAMVAP is available at no charge to consumers. Eligible vehicles are from the current model year plus four model years. 2014 and newer vehicles are eligible until the annual September 30th deadline after which 2015 and newer vehicles will be eligible. Consumers can access information about CAMVAP at www.camvap.ca or by calling toll free 1-800-207-0685

    Contacts

    Stephen Moody
    General Manager, CAMVAP
    416-490-0615 extension 201 (for media contact only)

    CAMVAP is a national program for consumers to resolve disputes with the manufacturers of their vehicles for alleged defects in the assembly of the vehicle or materials used to make the vehicle and the application or administration of the manufacturer’s new vehicle warranty. The disputes are resolved through arbitration. CAMVAP members include all the Provincial and Territorial Governments, the Consumers Association of Canada, the Canadian Vehicle Manufacturer’s Association, the Global Automakers of Canada and the Canadian Automobile Dealers Association. The program is fully funded by the vehicle manufacturers.

    View all news listings

  • Thursday, August 02, 2018 6:13 PM | Anonymous member (Administrator)

    PDF COPY OF THE MEDIA RELEASE – AUGUST, 2018

    2016-2017 Canadian Motor Vehicle Arbitration Plan Annual Reports: CAMVAP enhances consumer access

    The Canadian Motor Vehicle Arbitration Plan (CAMVAP) released its 2016-2017 Annual Reports today.

    Trevor Todd, Chair of the CAMVAP board of directors notes, “CAMVAP introduced its new web-based Claims Management System (CMS) in late 2016 and consumers now have the option of starting the process and managing their case right from the CAMVAP website. I am pleased to say that 90% of consumers managed their cases online in 2017.”

    The format of these annual reports has changed with new info-graphics that explain the results from the cases. Says Mr. Todd, “these graphically improved reports are part of CAMVAP’s commitment to ensure all program stakeholders are better informed on the programs activities and results.” CAMVAP also posts results of cases by vehicle make, model and year on its website.

    CAMVAP is a program that allows disputes between consumers and vehicle manufacturers to be resolved through binding arbitration. Disputes about alleged defects in the assembly of a vehicle or implementation of the new vehicle warranty are eligible for arbitration.

    The program covers over 94% of the passenger vehicles, vans, SUVs and light trucks in every province and territory of Canada. Participating manufacturers include Fiat Chrysler, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Mercedes Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen and Volvo.

    Stephen Moody, the program’s General Manager notes “consumers can access CAMVAP and start their application directly through the CAMVAP website at www.camvap.ca or by phone at 1-800-207-0685.

    Contacts

    Stephen Moody
    General Manager, CAMVAP
    416-490-0615 extension 201 (for media contact only)

    View all news listings

  • Wednesday, August 10, 2016 6:13 PM | Anonymous member (Administrator)

    PDF COPY OF THE MEDIA RELEASE – AUGUST, 2016

    The Canadian Motor Vehicle Arbitration Plan (CAMVAP) announced the release of its 2015 Annual Report today.

    Trevor Todd, Chair of the board of directors noted that “CAMVAP is transparent in its communication approach with the annual reports being posted to our website along with the case results for the year. Consumers should be able to see the program statistics in a clear and consistent presentation’. This is consistent with our commitment to being fair, fast, friendly, free and final”.

    For eligible vehicles under the CAMVAP program, arbitrators may order a manufacturer to repair the vehicle at its expense, pay certain out-of-pocket expenses to the consumer, reimburse consumers for repairs that have previously been paid for, that the manufacturer buyback the vehicle using the formula set out in the Agreement for Arbitration, or, that the manufacturer has no liability in the matters that are under arbitration. The Agreement for Arbitration outlines the requirements for both the consumer and vehicle manufacturer and the conditions for eligibility. CAMVAP also covers pre-case inspections of the vehicle up to $500 if the consumer applies for this payment and prevails at the hearing.

    Stephen Moody, the program’s General Manager noted that “CAMVAP provides consumers with the tools to resolve issues with the manufacturer of their vehicle. CAMVAP is a unique Canada-wide solution to resolving disputes about alleged vehicle defects or how the manufacturer is implementing its new vehicle warranty’.

    Participating manufacturers include Fiat Chrysler, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Mercedes Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen and Volvo. Trevor Todd noted that “CAMVAP covers just over 94% of the passenger vehicles, vans, SUV’s and light trucks sold in the Canadian market place”.

    Consumers can access CAMVAP and start their application directly through the CAMVAP website or by contacting the program’s provincial administrators at 1-800-207-0685.

    Contacts

    Stephen Moody
    General Manager, CAMVAP
    416-490-0615 extension 201 (for media contact only)

    View all news listings

  • Thursday, August 07, 2014 6:12 PM | Anonymous member (Administrator)

    PDF COPY OF THE MEDIA RELEASE – AUGUST 7, 2014

    The Canadian Motor Vehicle Arbitration Plan (CAMVAP) announced the release of its 2012 and 2013 annual report today.

    “These annual reports provide the reader with a cross Canada statistical review of the program’s achievements during 2012 and 2013” said David Adams, Chair of the board of directors. “It is important for consumers to know that CAMVAP is readily available when issues about their vehicle cannot be resolved with the dealer and the manufacturer”.

    CAMVAP, Canada’s national dispute resolution program for automobile consumers and the manufacturers of their vehicles, is fair, fast, friendly, free and final.

    For eligible vehicles under the CAMVAP program, arbitrators may order a manufacturer to repair the vehicle at its expense, pay certain out-of-pocket expenses to the consumer, reimburse consumers for repairs that have previously been paid for, that the manufacturer buyback the vehicle using the formula set out in the Agreement for Arbitration, or, that the manufacturer has no liability in the matters that are under arbitration.  The Agreement for Arbitration outlines the requirements for both the consumer and vehicle manufacturer and the conditions for eligibility.

    Stephen Moody, General Manager  noted that “CAMVAP cases are handled the same way in all of the provinces and territories.  Wherever possible the hearings are held in the consumer’s home town and location making access to the program as easy as possible”.

    The participating manufacturers include Chrysler, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Mercedes-Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen and Volvo.

    Consumers can access CAMVAP directly through its website at www.camvap.ca or by contacting the program’s provincial administrators at 1-800-207-0685.

     

    Contacts

    Stephen Moody
    General Manager, CAMVAP
    416-490-0615 extension 201 (For media contact only)

    View all news listings


  • Tuesday, May 29, 2012 6:11 PM | Anonymous member (Administrator)

    PDF Copy of media release – May 29, 2012

    (Hart House, Toronto) The Canadian Motor Vehicle Arbitration Plan (CAMVAP) – Canada’s largest consumer arbitration program ‐ unveiled its new logo and completely redesigned website yesterday.

    “In the automotive industry vehicle models change every year ‐ usually with significant upgrades ‐ our logo and website were eighteen years old and it was time for a model change,” said David Adams, Chair of the CAMVAP Board of Directors.

    “Like a new model year vehicle, the redesigned website has been upgraded, which will make it significantly easier for consumers to access information about CAMVAP’s services”, added Adams further noting that “The new logo and visual identity for CAMVAP symbolizes the partnership of government, consumers, dealers and manufacturers and the logo’s colour and maple leaf identify CAMVAP as being uniquely Canadian as our services are available from coast to coast at no cost to the consumer.”

    Ontario’s Consumer Services Minister, the Honourable Margarett Best was in attendance at the announcement and congratulated CAMVAP for its 18 successful years of providing arbitration services to consumers and manufacturers.

    “From its beginnings in Ontario in 1994, CAMVAP has become a consumer success story in every province and territory right across the country with positive success rates for consumers and a strong commitment from manufacturers to make things right.” said Minister Best.

    CAMVAP is a national arbitration plan for resolution of disputes between consumers and the manufacturers of their vehicles. The program’s services are free to consumers and fully paid by the vehicle manufacturers. CAMVAP dispute resolution services are available for vehicles that are from the current plus four model years (presently 2008 and newer) regarding disputes between the consumer and the manufacturer about alleged manufacturing defects or the implementation of the new vehicle warranty. If the consumer prevails in the arbitration, CAMVAP arbitrators can order the manufacturer to buy the vehicle back, repair it, reimburse the consumer for repairs that have already been done and reimburse consumers for a set range out of pocket expenses related to the program rules.

    For 2011, CAMVAP arbitrators made 83 repair awards, 11 reimbursements for repairs awards totaling slightly over $17,000, and 70 buyback awards totaling $1,930,402. There were 315 new applications handled with 269 cases going to arbitration during the calendar year, 14 cases being settled before arbitration, 39 cases withdrawn by the consumer and 5 cases found to be ineligible. CAMVAP’s target is to have the consumer’s case processed with consumer receiving the result in less than 70 days.

    Consumers can contact CAMVAP through the website at www.camvap.ca or at 1‐800‐207‐ 0685.

    Contacts:

    Stephen Moody
    General Manager, CAMVAP
    416‐490‐0615 ext 201
    smoody@camvap.ca

    View all news listings


  • Thursday, December 01, 2011 6:11 PM | Anonymous member (Administrator)

    The Canadian Motor Vehicle Arbitration Plan (CAMVAP) recently announced two key changes to the program – the inclusion of manufacturer-backed extended service contracts in the “buy-back” calculation and access to an additional $500 for diagnostic testing.

    CAMVAP is a free service to consumers that arbitrates disputes dealing specifically with cases of alleged defects in vehicle assembly or materials used in the manufacture of the consumer’s vehicle or allegations about the application or administration of the manufacturer’s new vehicle warranty.

    “Consumers who are seeking a buy-back of their vehicle through the CAMVAP program will now be able to include the cost of manufacturer-backed extended service contracts in the buyback calculation,” said David Adams, Chair of the program. These contracts can often cost the consumer about $1,000 or more if they are purchased at the time the vehicle is bought or leased.

    “Consumers will also now have access to $500 for diagnostic testing of their vehicle as part of presenting their case.” added Adams. “This will assist consumers in coming to the program with an independent analysis to support their case.”

    “These two changes are part of the program’s ongoing review of its Agreement for Arbitration to keep up with changes in the Canadian vehicle market place. Their inclusion in the program underscores the value of the collaborative non-regulatory approach CAMVAP offers.” commented Adams.

    The program handles about 300 cases a year and covers vehicles from the current model year plus four model years, which is from 2008 and newer vehicles.

    Consumers wishing to access the program can start their application for CAMVAP directly through the program’s website at www.camvap.ca or by contacting the program’s provincial administrators at 1-800-207-0685.

    The Canadian Motor Vehicle Arbitration Plan is a national dispute resolution program to resolve issues between consumers and the manufacturers of their vehicles. CAMVAP is a no charge service to consumers managed through a partnership of government, consumer, dealer and manufacturers. The costs for CAMVAP are fully underwritten by the industry. The program is a sign of the participating company’s commitment to resolving disputes with their dealer’s customers in a way that is fast, fair friendly, free and with a result that is final. The program has been available to consumers since 1994.

    Contacts:

    Stephen Moody
    General Manager
    CAMVAP
    416-490-0615 ext 201
    smoody@camvap.ca

    View all news listings

  • Monday, September 13, 2010 6:10 PM | Anonymous member (Administrator)

    PDF COPY OF THE MEDIA RELEASE – SEPTEMBER 13, 2010

    (September 13, 2010) The Canadian Motor Vehicle Arbitration Plan announced release of its 2008 and 2009 annual reports today.

    “CAMVAP is where consumers can go to resolve disputes with the manufacturer of their vehicle. It is fast, fair, friendly, free and the results are final” says Dr. James Savary, the Chair of CAMVAP and a consumer representative on its board of directors. “It is important for consumers to know that CAMVAP is there for them if our services are needed”.

    “CAMVAP is fast, free, fair, friendly and final” says Savary. “Lets both the consumer and the manufacturer resolve their problems and provides a way forward for both participants. The program covers two distinct areas, disputes about defects in the assembly of the vehicle or how the manufacturer is administering the new vehicle warranty”.

    CAMVAP really works!

    In 2008, the program handled 346 cases with 102 vehicles ordered to be bought back by the manufacturer for a total of 1.82 million dollars. Eighteen consumers received reimbursements for repairs they had made totaling $38,000 and 72 orders were made for manufacturers to repair the consumer’s vehicle at no cost.

    In 2009, the program handled 285 cases with 93 vehicles ordered to be bought back at 2.14 million dollars. Ten consumers received reimbursement for repairs they had made totaling almost $18,000 and 62 repair orders were made.

    “Chrysler, Ford, General Motors, Honda, Hyundai, Jaguar, KIA, Land Rover, Mazda, Mercedes-Benz, Nissan, Porsche, Subaru, Suzuki, Toyota, Volkswagen and Volvo all participate in CAMVAP” says Savary. The manufacturers that are not in the program are BMW, which includes the Mini and Rolls-Royce brands and Mitsubishi. Savary continues “the manufacturers that participate in the
    program understand the need for consumers to have access to an alternative to the courts when there is a dispute”.

    “CAMVAP is an important part of the manufacturer’s tool kit to resolve issues with their customers” says Mark Nantais, an industry representative on the CAMVAP board. “CAMVAP is a very positive program for consumers and manufacturers work very hard to quickly resolve their cases.”

    Consumers can start the CAMVAP process directly from its website at www.camvap.ca or by calling 1-800-207-0685. The process takes about 70 days to complete and the hearings are held in the consumer’s home community.

    Media Contacts

    Steve Moody
    General Manager, CAMVAP
    416-750-4046 ext 201
    smoody@camvap.ca

    View all news listings


  • Sunday, August 16, 2009 6:09 PM | Anonymous member (Administrator)
    PDF COPY OF THE MEDIA RELEASE – AUGUST 16, 2009

    Information in Arabic, Cantonese, Inuktitut, Italian, Korean, Mandarin, Polish, Portuguese, Punjabi, Russian, Spanish, Tagalong, Tamil, Urdu and Vietnamese is now available on the CAMVAP website at www.camvap.ca.

    James Savary, the chair of the CAMVAP board of directors said today that “this multilingual information will help many Canadian residents better understand the availability of CAMVAP and how to access this important consumer dispute resolution program”.

    CAMVAP covers two types of disputes with vehicle manufacturers: allegations of defects in vehicle assembly and application or administration of the manufacturer’s new vehicle warranty.

    Savary noted that “while our services are provided in English and French, the multilingual information will give consumers basic information about whether CAMVAP may be available to them. Then, with the help of friends or through community language services, contact can be made with CAMVAP. Many consumers have gone through our arbitration service using friends, relatives or agents to help them bridge the language gap. Enabling consumers by getting the information to them in the first place is the goal of this initiative.”

    Consumers can call 1-800-207-0685 from anywhere in Canada or click on to www.camvap.ca. The website is rich in information about CAMVAP and how to apply for the program. The application process can be started straight from the website.

    Consumers can find out more about CAMVAP by referring to the participating manufacturer’s warranty handbook or operator’s manual or by contacting CAMVAP directly at 1-800-207-0685 or clicking at www.camvap.ca.

    Quick Facts

    • CAMVAP covers disputes about allegations of defects in vehicle assembly or about the application or implementation of the manufacturer’s new vehicle warranty. Program eligibility includes vehicles from the current model year (2009) plus 4 model years (presently 2005) that have travelled less than 160,000 kilometers.
    • Since 1994, CAMVAP’s provincial administrators across the country have handled just over 108,000 consumer contacts. Many of these contacts are for information about the program and how to take the steps needed to resolve issues with the manufacturers. At the end of 2008, consumers had filed 8005 claim forms with the program since 1994. This ranges from a low of three in Nunavut Territory to 3,835 claims filed in Ontario.

    Manufacturers that participate in the program are listed in the information packages.

    Media Contacts

    Steve Moody
    General Manager
    CAMVAP
    smoody@camvap.ca
    416-490-0615 ext 201

    View all news listings

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