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CANADIAN MOTOR VEHICLE ARBITRATION PLAN

solve it. resolve it. through arbitration.

 1-800-207-0685
  VIEW MY CLAIM  INTRANET FRANÇAIS

START THE PROCESS 









CAMVAP helps consumers and manufacturers resolve disputes about
vehicle assembly, material defects, and how the new vehicle warranty is applied
through binding arbitration  

CAMVAP is fast, friendly, fair, free and final.


  Hearings held since 1994   

9,734

Read our Annual Reports 

 Cases resolved in 2019     

214

Check our Award Statistics

 Buybacks since 1994     

1,903

Search our Buyback Database

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DISCOVER CAMVAP

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Vehicle manufacturers that voluntarily participate in CAMVAP represent more than 94% of annual vehicle sales and endorse the Canadian Motor Vehicle Arbitration Plan.  Check out the full list of Participating Manufacturers.
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You must have tried to resolve the dispute with the vehicle dealer and manufacturer.  Learn about eligibility, what an arbitrator can order, costs to you, timelines, your legal rights and more by downloading: Is CAMVAP for Me?  Not sure if you are eligible? Call 1-800-207-0685 and speak to a Provincial Administrator. 

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If you are ready to apply, start the process by completing a Qualification Worksheet so we can assess your eligibility for the program and create an account to access the Claims Management System.  Find out what information you need to Complete the Qualification Worksheet.

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Eligibility and arbitration hearings are held in private and conducted by an assigned arbitrator in all provinces and territories.   Learn more about the arbitration process by downloading:  Getting Ready for CAMVAP.

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AT CAMVAP

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   START THE PROCESS

You will need the following information on hand:

1 Current odometer reading

2 Vehicle Identification Number or VIN  

3 Vehicle make and model year, and  

 A file number and/or the name of the contact person you spoke with

at the manufacturer when you were trying to resolve the problem(s) with your vehicle.

General Support: 

Call 1-800-207-0685 (toll-free)

Claims Management System Support:

Download the CMS Login Help Sheet

Email info@camvap.ca to retrieve your username

FAQ

Resources

Contact CAMVAP


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