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2018 CAMVAP Award Statistics

HOW TO USE THIS DATA

The chart below lists the summary information for each case arbitrated under the Agreement for Arbitration during 2018. It is important to view the case information in its proper context. In any given year, there are more than four million vehicles eligible for the program. CAMVAP handled 170 cases in 2018. This low number of cases is indicative of the quality of today’s motor vehicles.

Put in perspective, the number of arbitrated cases is less than 1/100th of one percent of all eligible vehicles, and if one looks at the inquiries to the program, they represent only 2/10ths of one percent of all eligible vehicles.

Therefore, the data has no statistical validity whatsoever, and should not be construed to be making any statement, whether positive or negative, about the quality or reliability of any model, or the products, in general, of any manufacturer.

By the time a dispute between a consumer and a manufacturer reaches CAMVAP, the manufacturer believes that it has done everything in its power to address the consumer’s complaint. From the consumer’s perspective, the manufacturer’s position or actions simply falls short of their expectations. CAMVAP allows both the consumer and the manufacturer the opportunity to resolve the issue in front of an independent arbitrator without the cost and delay that often accompanies court action.

The chart below shows the manufacturer’s name, the model year and the model of each vehicle that was the subject of CAMVAP arbitration. Complaints are classified into nine different classifications. More information on these classifications can be found in the annual report. In some cases, the chart will show multiple complaint classifications. The award section sets out the result of the hearing.

CAMVAP arbitrators can make one or more of the following type of awards.

  • Repairs – the manufacturer is required to repair the consumer’s vehicle at its expense; reimburse the consumer for repairs that have already been paid for by the consumer;
  • Buyback – the manufacturer is required to repurchase the consumer’s automobile in accordance with the formula set out in the CAMVAP Agreement for Arbitration;
  • Reimburse Repairs – the manufacturer is required to pay the consumer for the cost of repairs that have already been done to the vehicle at the consumer’s expense;
  • Out of Pocket Expense – the manufacturer is required to pay the consumer for up to $1,000 out of pocket expenses for taxis, towing, accommodation or diagnostic testing;
  • Other Consent Award – the consumer and the manufacturer agreed “on consent” to a solution that is not contained within the Agreement for Arbitration. The arbitrator has made the agreement between the parties the award;
  • No Liability – the consumer’s case did not prevail and there is no liability or responsibility on behalf of the manufacturer for the problems that were arbitrated;
  • No Jurisdiction – the arbitrator has found through the evidence and information at a hearing that he or she does not have the jurisdiction or authority to hear the matter brought forward by the consumer
Manufacturer Model Year  Model Complaint(s) Remedy
AUDI 2016 S5 Brakes Repairs
AUDI 2016 A3 Computer/Electrical, Engine Buyback
AUDI 2017 Q7 Computer/Electrical Reimburse Repairs
AUDI 2018 RS 3 Engine Buyback
AUDI 2017 Q7 Exterior Repairs
AUDI 2018 Q7 Exterior No Liability
AUDI 2018 Q7 Computer/Electrical, Engine, Exterior, Steering/Suspension, Transmission No Liability
AUDI 2014 A4 Exterior No Jurisdiction
AUDI 2014 Q5 Steering/Suspension Other Consent Award, Unknown
FCA Canada 2017 1500 Engine Buyback
FCA Canada 2016 1500 Steering/Suspension Buyback
FCA Canada 2016 DART Computer/Electrical, Engine Repairs
FCA Canada 2013 JOURNEY Steering/Suspension No Liability
FCA Canada 2016 DART Computer/Electrical Buyback
FCA Canada 2013 1500 Brakes, Computer/Electrical Other Consent Award, No Liability
FCA Canada 2016 WRANGLER UNLIMITED Engine No Liability
FCA Canada 2016 CHALLENGER Transmission No Liability
FCA Canada 2015 JOURNEY Air/Heat/Cool, Computer/Electrical, Steering/Suspension Repairs, No Liability
FCA Canada 2017 1500 Computer/Electrical Repairs
FCA Canada 2014 1500 Engine No Liability
FCA Canada 2017 CHALLENGER Brakes Buyback
FCA Canada 2017 GRAND CARAVAN Engine, Transmission Buyback
FCA Canada 2016 3500 Computer/Electrical Buyback
FCA Canada 2014 WRANGLER UNLIMITED Engine Repairs, Out of Pocket Expense
FCA Canada 2016 CHEROKEE Engine Buyback
FCA Canada 2017 1500 Exterior Repairs
FCA Canada 2017 3500 Steering/Suspension Buyback
FCA Canada 2017 GRAND CHEROKEE Engine, Transmission Buyback
FCA Canada 2015 DART Computer/Electrical Repairs, No Liability
FCA Canada 2016 RENEGADE Engine No Liability
FCA Canada 2017 1500 Transmission No Liability
FCA Canada 2016 1500 Engine Repairs
FCA Canada 2016 GRAND CHEROKEE Exterior Buyback
FCA Canada 2017 WRANGLER Exterior Unknown
Ford 2013 ESCAPE Computer/Electrical Buyback
Ford 2016 F-150 Accessories, Brakes, Engine, Exterior, Interior, Transmission Other Consent Award, Unknown
Ford 2016 F150 Engine, Transmission No Liability
Ford 2014 MUSTANG Exterior Repairs
Ford 2016 EXPLORER Computer/Electrical Other Consent Award, Unknown
Ford 2017 ESCAPE Steering/Suspension Repairs, Other Consent Award
Ford 2015 FOCUS Transmission No Liability
Ford 2017 FOCUS Computer/Electrical Repairs
Ford 2018 F-150 Engine No Liability
Ford 2017 FOCUS Accessories No Liability
Ford 2017 ESCAPE Transmission No Liability
Ford 2015 FOCUS Transmission No Liability
Ford 2014 FOCUS Transmission Repairs
Ford 2016 F150 Exterior No Liability
Ford 2016 EDGE Interior Buyback
Ford 2017 FUSION Exterior No Liability
Ford 2017 F-150 Computer/Electrical Buyback
Ford 2016 EDGE Steering/Suspension Buyback
Ford 2014 EDGE Computer/Electrical Buyback
Ford 2016 F-150 Engine Buyback
Ford 2017 F-150 Exterior No Liability
Ford 2014 ESCAPE Interior Repairs
Ford 2015 FIESTA Engine Buyback
Ford 2017 F150 Transmission No Liability
Ford 2016 EDGE Engine Buyback
Ford 2017 ESCAPE Exterior Buyback
Ford 2016 MKX Exterior Repairs
Ford 2017 EDGE Computer/Electrical No Liability
Ford 2015 FOCUS Transmission No Liability
Ford 2017 FUSION Computer/Electrical Repairs, Other Consent Award
Ford 2017 ESCAPE Engine Repairs, Other Consent Award
Ford 2017 ESCAPE Computer/Electrical, Engine, Steering/Suspension Repairs, Other Consent Award
Ford 2016 FOCUS Engine, Transmission No Liability
General Motors 2016 ATS Accessories, Engine Repairs
General Motors 2017 SIERRA Steering/Suspension Repairs
General Motors 2014 CAMARO Engine No Liability
General Motors 2014 EQUINOX Exterior Repairs
General Motors 2017 TERRAIN Exterior Repairs
General Motors 2017 SAVANA Exterior, Steering/Suspension No Liability
General Motors 2018 CTS Accessories, Computer/Electrical Buyback
General Motors 2015 ACADIA Engine Reimburse Repairs
General Motors 2015 ATS Computer/Electrical Buyback
General Motors 2018 SIERRA 1500 Exterior, Transmission Repairs, No Liability
General Motors 2016 YUKON XL Interior No Liability
General Motors 2016 ESCALADE Accessories, Steering/Suspension No Liability
General Motors 2017 ACADIA Computer/Electrical Repairs
General Motors 2017 SILVERADO 1500 Steering/Suspension No Liability
General Motors 2015 COLORADO Transmission No Jurisdiction
General Motors 2018 TERRAIN Computer/Electrical No Liability
General Motors 2017 ACADIA Brakes, Computer/Electrical, Engine, Transmission Repairs, Other Consent Award
General Motors 2017 SILVERADO 1500 Exterior Buyback, Out of Pocket Expense
General Motors 2016 CANYON Steering/Suspension Buyback, Out of Pocket Expense
General Motors 2016 VERANO Computer/Electrical No Liability
General Motors 2016 CTS Steering/Suspension Buyback, Out of Pocket Expense
Honda 2018 ACCORD Transmission No Liability
Honda 2017 CR-V Engine Buyback
Honda 2017 CR-V Engine Buyback, Out of Pocket Expense
Honda 2014 RDX Exterior No Liability
Honda 2017 PILOT Air/Heat/Cool, Computer/Electrical, Exterior No Liability
Honda 2018 ODYSSEY Computer/Electrical No Liability
Honda 2016 CR-V Steering/Suspension No Liability
Honda 2015 MDX Transmission No Liability
Honda 2017 CR-V Air/Heat/Cool No Liability
Honda 2017 CR-V Air/Heat/Cool No Liability
Honda 2017 CR-V Engine No Liability
Honda 2017 MDX Transmission No Liability
Honda 2017 CR-V Air/Heat/Cool Repairs
Honda 2017 CR-V Engine Repairs
Honda 2016 CR-V Engine No Liability
Honda 2017 CR-V Engine Buyback
Honda 2017 CR-V Engine Repairs, Out of Pocket Expense
Honda 2015 CR-V Engine Out of Pocket Expense,  Other Consent Award, No Liability
Honda 2018 HR-V Steering/Suspension Out of Pocket Expense, No Liability
Honda 2014 CIVIC Interior Repairs, Other Consent Award
Honda 2014 TL Computer/Electrical No Liability
Honda 2017 CR-V Air/Heat/Cool No Liability
Hyundai 2014 ELANTRA Engine Repairs
Hyundai 2016 SANTA FE SPORT Transmission No Liability
Hyundai 2014 SONATA Engine No Liability
Hyundai 2016 TUCSON Air/Heat/Cool Buyback
Hyundai 2016 SONATA Engine, Steering/Suspension, Transmission Repairs
Hyundai 2014 TUCSON Engine No Liability
Hyundai 2017 ELANTRA Air/Heat/Cool Buyback
Hyundai 2017 ELANTRA Engine Buyback, Other Consent Award
Hyundai 2015 TUCSON Exterior Repairs
Hyundai 2017 TUCSON Engine Buyback
Hyundai 2015 ELANTRA Engine Repairs
Jaguar/LandRover 2014 LR2 Engine No Liability
Jaguar/LandRover 2015 F-TYPE Computer/Electrical Repairs
Jaguar/LandRover 2017 DISCOVERY Computer/Electrical Buyback
KIA 2016 SORENTO Computer/Electrical Out of Pocket Expense, Other Consent Award
KIA 2017 SPORTAGE Computer/Electrical Repairs, Other Consent Award
KIA 2018 SPORTAGE Computer/Electrical, Engine, Transmission No Liability
KIA 2018 SPORTAGE Engine No Liability
KIA 2018 SORENTO Computer/Electrical, Engine Repairs, No Liability
KIA 2015 OPTIMA Interior No Liability
KIA 2017 SPORTAGE Air/Heat/Cool No Liability
KIA 2018 SORENTO Air/Heat/Cool No Liability
Manufacturer Model Year Model Complaint Remedy
Mazda 2017 CX-5 Engine No Liability
Mazda 2017 CX-5 Engine No Liability
Mazda 2014 3 Engine No Liability
Mercedes-Benz 2015 C Transmission No Liability
Mercedes-Benz 2015 GLA Computer/Electrical No Liability
Mercedes-Benz 2015 GLK Engine, Transmission No Liability
Mercedes-Benz 2016 C Steering/Suspension No Liability
Nissan 2015 TITAN Steering/Suspension Reimburse Repairs, Repairs, Out of Pocket Expense
Nissan 2016 TITAN XD EngineTransmission Buyback
Nissan 2014 PATHFINDER Exterior Repairs
Nissan 2016 ROGUE Steering/Suspension Repairs
Nissan 2017 ROGUE SPORT Engine Repairs
Nissan 2015 JUKE Computer/Electrical Buyback
Nissan 2015 ROGUE Exterior Buyback
Nissan 2015 ROGUE Air/Heat/Cool No Liability
Nissan 2016 MURANO Brakes No Liability
Nissan 2017 SENTRA Transmission Repairs
Nissan 2016 MICRA Engine Buyback
Nissan 2014 VERSA NOTE Exterior Repairs
Nissan 2016 ROGUE Transmission No Liability
Nissan 2016 JUKE Accessories Reimburse Repairs
Nissan 2016 ROGUE Air/Heat/Cool Buyback
Nissan 2017 QX60 Accessories Buyback, Out of Pocket Expense, Other Consent Award
Nissan 2014 PATHFINDER Air/Heat/Cool Repairs, Other Consent Award
Subaru 2015 WRX Engine No Liability
Subaru 2018 FORESTER Accessories No Liability
Subaru 2016 FORESTER Exterior No Liability
Subaru 2018 CROSSTREK Exterior Repairs, Other Consent Award
Toyota 2017 NX 200T Exterior Buyback
Toyota 2016 VENZA Engine No Liability
Toyota 2018 LS 500 Transmission Buyback, Out of Pocket Expense
Toyota 2017 RX Computer/Electrical, Interior Repairs, Other Consent Award
Toyota 2015 CAMRY Computer/Electrical No Liability
Toyota 2018 CAMRY Accessories No Liability
Toyota 2015 VENZA Steering/Suspension No Liability
Toyota 2014 TACOMA Interior No Liability
Volkswagen 2016 GOLF R Engine, Steering/Suspension No Liability