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2017 CAMVAP Award Statistics

HOW TO USE THIS DATA

The chart below lists the summary information for each case arbitrated under the Agreement for Arbitration during 2017. It is important to view the case information in its proper context. In any given year, there are more than four million vehicles eligible for the program. CAMVAP handled 180 cases in 2017. This low number of cases is indicative of the quality of today’s motor vehicles.

Put in perspective, the number of arbitrated cases is less than 1/100th of one percent of all eligible vehicles, and if one looks at the inquiries to the program, they represent only 2/10ths of one percent of all eligible vehicles.

Therefore, the data has no statistical validity whatsoever, and should not be construed to be making any statement, whether positive or negative, about the quality or reliability of any model, or the products, in general, of any manufacturer.

By the time a dispute between a consumer and a manufacturer reaches CAMVAP, the manufacturer believes that it has done everything in its power to address the consumer’s complaint. From the consumer’s perspective, the manufacturer’s position or actions simply falls short of their expectations. CAMVAP allows both the consumer and the manufacturer the opportunity to resolve the issue in front of an independent arbitrator without the cost and delay that often accompanies court action.

The chart below shows the manufacturer’s name, the model year and the model of each vehicle that was the subject of CAMVAP arbitration. Complaints are classified into nine different classifications. More information on these classifications can be found in the annual report. In some cases, the chart will show multiple complaint classifications. The award section sets out the result of the hearing.

CAMVAP arbitrators can make one or more of the following type of awards.

  • Repairs – the manufacturer is required to repair the consumer’s vehicle at its expense; reimburse the consumer for repairs that have already been paid for by the consumer;
  • Buyback – the manufacturer is required to repurchase the consumer’s automobile in accordance with the formula set out in the CAMVAP Agreement for Arbitration;
  • Reimburse Repairs – the manufacturer is required to pay the consumer for the cost of repairs that have already been done to the vehicle at the consumer’s expense;
  • Out of Pocket Expense – the manufacturer is required to pay the consumer for up to $500 out of pocket expenses for taxis, towing, accommodation or diagnostic testing;
  • Other Consent Award – the consumer and the manufacturer agreed “on consent” to a solution that is not contained within the Agreement for Arbitration. The arbitrator has made the agreement between the parties the award;
  • No Liability – the consumer’s case did not prevail and there is no liability or responsibility on behalf of the manufacturer for the problems that were arbitrated;
  • No Jurisdiction – the arbitrator has found through the evidence and information at a hearing that he or she does not have the jurisdiction or authority to hear the matter brought forward by the consumer
Manufacturer Model Year Model Complaint(s) Remedy
AUDI 2015 A3 Computer/Electrical Buyback
FCA Canada 2015 JEEP WRANGLER Engine No Liability
FCA Canada 2016 DODGE SPORT Exterior Buyback
FCA Canada 2014 JOURNEY SXT Interior, Steering/Suspension, Transmission Repairs, Repairs, No Liability
FCA Canada 2014 RAM 1500 ECO DIESEL Computer/Electrical, Engine Repairs
FCA Canada 2015 DODGE GRAND CARAVAN Steering/Suspension Repairs
FCA Canada 2013 JOURNEY SE PLUS Accessories Repairs
FCA Canada 2015 200 LIMITED Computer/Electrical Buyback
FCA Canada 2015 RAM 1500 SLT Transmission No Liability
FCA Canada 2015 JEEP RENEGADE Computer/Electrical Buyback
FCA Canada 2014 RAM Computer/Electrical, Engine Buyback
FCA Canada 2015 RAM 1500 Steering/Suspension Repairs
FCA Canada 2013 JEEP WRANGLER Engine No Liability
FCA Canada 2016 GRAND CHEROKEE Steering/Suspension Buyback
FCA Canada 2014 500L Computer/Electrical Buyback
FCA Canada 2016 1500 Computer/Electrical Buyback
FCA Canada 2016 GRAND CHEROKEE Steering/Suspension No Liability
FCA Canada 2016 DART Computer/Electrical Buyback
FCA Canada 2016 1500 Engine No Liability
FCA Canada 2015 GRAND CHEROKEE Accessories No Liability
FCA Canada 2015 CHEROKEE Engine Buyback
FCA Canada 2014 CHEROKEE Transmission Buyback
FCA Canada 2015 CHEROKEE Exterior, Transmission Repairs, No Liability
FCA Canada 2015 PROMASTER 2500 Brakes, Computer/Electrical, Engine No Jurisdiction
FCA Canada 2015 RENEGADE Computer/Electrical, Engine, Transmission No Liability
FCA Canada 2016 RENEGADE Computer/Electrical Buyback
FCA Canada 2016 WRANGLER Engine Reimburse Repairs, Repairs, Out of Pocket Expense
FCA Canada 2014 1500 Computer/Electrical Buyback
FCA Canada 2016 1500 Brakes, Computer/Electrical, Engine, Transmission Repairs
FCA Canada 2017 GRAND CHEROKEE Exterior Repairs
FCA Canada 2013 WRANGLER UNLIMITED Steering/Suspension Reimburse Repairs, Repairs
FCA Canada 2013 GRAND CARAVAN Engine, Transmission No Liability
FCA Canada 2016 DURANGO Computer/Electrical Buyback
FCA Canada 2017 GRAND CHEROKEE Computer/Electrical Buyback
FCA Canada 2016 WRANGLER Engine Reimburse Repairs, Repairs
FCA Canada 2015 1500 Interior Repairs, Other Consent Award
FCA Canada 2016 WRANGLER Brakes Repairs, Out of Pocket Expense, Consent Award
Ford 2013 FOCUS Transmission Repairs
Ford 2015 F150 Exterior No Liability
Ford 2014 FOCUS Transmission Repairs
Ford 2012 FOCUS Transmission No Liability
Ford 2014 FOCUS Transmission Repairs
Ford 2013 EXPLORER Exterior Repairs
Ford 2014 MUSTANG Steering/Suspension No Liability
Ford 2016 F150 Engine Repairs
Ford 2015 EDGE SPORT Computer/Electrical, Engine Buyback
Ford 2014 F150 Exterior Repairs
Ford 2013 MUSTANG Exterior Repairs
Ford 2015 F150 Exterior Buyback
Ford 2016 FOCUS Engine Buyback
Ford 2017 ESCAPE Air/Heat/Cool Buyback
Ford 2016 F150 Exterior Repairs
Ford 2013 F150 Brakes, Computer/Electrical, Engine, Exterior, Steering/Suspension, Transmission No Liability
Ford 2015 F350 Exterior No Liability
Ford 2016 F150 Engine, Steering/Suspension Buyback
Ford 2016 MUSTANG Brakes, Steering/Suspension, Transmission No Liability
Ford 2016 MUSTANG Steering/Suspension Buyback
Ford 2014 FOCUS Transmission Buyback
Ford 2013 FOCUS Exterior Repairs, Out of Pocket Expense, Out of Pocket Expense
Ford 2015 MKC Computer/Electrical No Liability
Ford 2016 EDGE Computer/Electrical, Engine Buyback
Ford 2016 F350 Engine Buyback
Ford 2015 ESCAPE Exterior No Jurisdiction
Ford 2016 C-MAX Accessories, Computer/Electrical Repairs, Other Consent Award
Ford 2014 FOCUS Computer/Electrical, Engine, Transmission, Steering/Suspension, Transmission Buyback
Ford 2014 ESCAPE Engine Buyback
Ford 2016 F150 Exterior Buyback
Ford 2014 F150 Exterior No Liability
Ford 2013 F150 Computer/Electrical, Steering/Suspension Repairs
Ford 2013 EXPLORER Exterior No Liability
Ford 2013 FUSION Steering/Suspension No Liability
Ford 2014 F350 Steering/Suspension No Liability
Ford 2015 FOCUS Computer/Electrical Buyback
Ford 2016 F150 Engine, Exterior No Liability
Ford 2016 EDGE Exterior No Liability
Ford 2016 F150 Steering/Suspension Buyback
Ford 2016 F150 Computer/Electrical, Exterior, Interior, Steering/Suspension Repairs
Ford 2013 FOCUS Accessories No Liability
Ford 2017 ESCAPE Transmission Repairs,  Other Consent Award
Ford 2013 FIESTA Transmission No Jurisdiction
Ford 2016 F150 Engine Repairs, Out of Pocket Expense
General Motors 2015 SIERRA 1500 SLE Transmission No Liability
General Motors 2016 COLORADO Steering/Suspension Buyback
General Motors 2016 ATS Computer/Electrical Buyback
General Motors 2013 MALIBU Transmission No Liability
General Motors 2016 SIERRA Steering/Suspension No Liability
General Motors 2015 SILVERADO Exterior Repairs
General Motors 2016 VOLT Accessories, No Liability
General Motors 2016 ESCALADE Steering/Suspension Buyback
General Motors 2016 CAMARO Engine Buyback
General Motors 2016 SIERRA Exterior Buyback
General Motors 2015 CRUZE Accessories Buyback
General Motors 2015 TRAX Engine No Liability
General Motors 2017 VOLT Accessories No Liability
General Motors 2017 XT5 Transmission Buyback
General Motors 2015 SIERRA Steering/Suspension No Liability
General Motors 2016 CRUZE LIMITED Engine Buyback
General Motors 2017 SIERRA Engine No Liability
General Motors 2016 CORVETTE Exterior Repairs
General Motors 2013 ENCLAVE Exterior No Liability
General Motors 2013 SILVERADO Exterior Repairs, No Liability
General Motors 2015 CRUZE Transmission Buyback, Out of Pocket Expense
General Motors 2016 SILVERADO Interior, Transmission Other Consent Award
General Motors 2016 CANYON Exterior Repairs
Honda 2015 CIVIC Engine Buyback
Honda 2016 CRV Transmission No Liability
Honda 2015 CIVIC Steering/Suspension, Transmission No Liability
Honda 2016 CIVIC Computer/Electrical, Engine Buyback
Honda 2015 CR-V Engine No Liability
Honda 2015 MDX Computer/Electrical No Liability
Honda 2014 ILX Steering/Suspension No Liability
Honda 2015 ACCORD Engine Repairs
Honda 2016 CR-V Steering/Suspension No Liability
Honda 2017 RIDGELINE Air/Heat/Cool No liability
Honda 2015 TLX Steering/Suspension Buyback
Honda 2016 ACCORD Exterior No Liability
Honda 2017 ILX Computer/Electrical No Liability
Honda 2015 CR-V Transmission No Liability
Honda 2016 PILOT Engine No Liability
Hyundai 2016 SANTA FE Engine No Liability
Hyundai 2015 TUCSON Transmission No Liability
Hyundai 2016 ELANTRA GT Computer/Electrical No Liability
Hyundai 2014 SONATA Computer/Electrical No Liability
Hyundai 2016 GENESIS COUPE Engine No Liability
Hyundai 2015 SONATA Transmission No Liability
Hyundai 2015 SANTA FE SPORT Engine No Liability
KIA 2015 RONDO Engine Buyback, Out of Pocket Expense, No Liability
KIA 2013 SOUL Air/Heat/Cool Buyback
KIA 2014 OPTIMA Exterior No Liability
KIA 2013 SORENTO Exterior No Liability
Mercedes-Benz 2015 C300W4M Steering/Suspension Repairs
Mercedes-Benz 2016 GLC Brakes Repairs, No Liability, Other Consent Award
Mercedes-Benz 2015 C Computer/Electrical Buyback
Mercedes-Benz 2017 SLC Engine Buyback
Nissan 2013 ALTIMA Computer/Electrical Repairs , No Liability
Nissan 2016 ROGUE Exterior, Steering/Suspension Repairs, No Jurisdiction
Nissan 2015 VERSA NOTE Engine Buyback
Nissan 2014 SENTRA Computer/Electrical Buyback
Nissan 2013 SENTRA Transmission No Liability
Nissan 2014 ALTIMA Engine Buyback, Out of Pocket Expense
Nissan 2016 ROGUE Exterior Buyback
Nissan 2016 ROGUE Engine No Liability
Nissan 2016 ROGUE Engine No Liability
Nissan 2016 SENTRA Exterior No Liability
Nissan 2016 SENTRA Engine, Transmission Buyback
Nissan 2017 MURANO Accessories Repairs
Nissan 2016 PATHFINDER Exterior Buyback
Nissan 2017 ROGUE Accessories No Liability
Nissan 2017 PATHFINDER Air/Heat/Cool Reimburse Repairs
Nissan 2016 ROGUE Air/Heat/Cool, Exterior Repairs, Out of Pocket Expense, Other Consent Award
Nissan 2014 ALTIMA Brakes Reimburse Repairs
Nissan 2017 TITAN Exterior No Liability
Nissan 2016 ROGUE Steering/Suspension No Liability
Nissan 2016 MURANO Brakes No Liability
Nissan 2015 TITAN Computer/Electrical, Engine Buyback, Other Consent Award
Subaru 2012 IMPREZA WRX STI Brakes, Engine, Steering/Suspension, Transmission Repairs
Subaru 2014 WRX Engine No Liability
Subaru 2015 BRZ Engine No Liability
Subaru 2017 WRX Transmission No Liability
Subaru 2017 IMPREZA Computer/Electrical Repairs
Subaru 2015 WRX Engine No Liability
Toyota 2014 TUNDRA Exterior No Liability
Toyota 2015 COROLLA Exterior Repairs
Toyota 2015 SIENNA Transmission No Liability
Toyota 2016 VENZA Interior No Liability
Volkswagen 2013 JETTA Engine Repairs
Volkswagen 2015 PASSAT Air/Heat/Cool, Brakes, Computer/Electrical, Interior Buyback
Volkswagen 2016 JETTA Engine No Liability
Volkswagen 2016 GOLF Computer/Electrical, Exterior Other Consent Award
Volvo 2014 XC60 Engine Buyback
Volvo 2017 XC90 Computer/Electrical Buyback