Binding arbitration means that you and the manufacturer agree to accept the decision of an impartial person called an arbitrator who listens to presentations from each of you at a hearing and makes a decision based on those presentations.

If you make a convincing presentation and a CAMVAP arbitrator rules in your favour, the arbitrator can order the manufacturer to repair or Buy-back your vehicle. On the other hand, if the manufacturer’s presentation is more convincing than yours the arbitrator will dismiss your claim.

The arbitrator’s written decision is called an Award. Once the arbitrator gives an Award, the case is over. Neither you nor the manufacturer can appeal the decision and both of you must do what is necessary to carry out the arbitrator’s decision.

The arbitrator’s mandate and the arbitration procedure are spelled out in CAMVAP’s Agreement for Arbitration is available at or from the Provincial Administrator.