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Enhancements Made to Vehicle Arbitration Program for Consumers

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) recently announced two key changes to the program – the inclusion of manufacturer-backed extended service contracts in the “buy-back” calculation and access to an additional $500 for diagnostic testing.

CAMVAP is a free service to consumers that arbitrates disputes dealing specifically with cases of alleged defects in vehicle assembly or materials used in the manufacture of the consumer’s vehicle or allegations about the application or administration of the manufacturer’s new vehicle warranty.

“Consumers who are seeking a buy-back of their vehicle through the CAMVAP program will now be able to include the cost of manufacturer-backed extended service contracts in the buyback calculation,” said David Adams, Chair of the program. These contracts can often cost the consumer about $1,000 or more if they are purchased at the time the vehicle is bought or leased.

“Consumers will also now have access to $500 for diagnostic testing of their vehicle as part of presenting their case.” added Adams. “This will assist consumers in coming to the program with an independent analysis to support their case.”

“These two changes are part of the program’s ongoing review of its Agreement for Arbitration to keep up with changes in the Canadian vehicle market place. Their inclusion in the program underscores the value of the collaborative non-regulatory approach CAMVAP offers.” commented Adams.

The program handles about 300 cases a year and covers vehicles from the current model year plus four model years, which is from 2008 and newer vehicles.

Consumers wishing to access the program can start their application for CAMVAP directly through the program’s website at www.camvap.ca or by contacting the program’s provincial administrators at 1-800-207-0685.

The Canadian Motor Vehicle Arbitration Plan is a national dispute resolution program to resolve issues between consumers and the manufacturers of their vehicles. CAMVAP is a no charge service to consumers managed through a partnership of government, consumer, dealer and manufacturers. The costs for CAMVAP are fully underwritten by the industry. The program is a sign of the participating company’s commitment to resolving disputes with their dealer’s customers in a way that is fast, fair friendly, free and with a result that is final. The program has been available to consumers since 1994.

Contacts:

Stephen Moody
General Manager
CAMVAP
416-490-0615 ext 201
smoody@camvap.ca