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2016 CAMVAP Award Statistics

HOW TO USE THIS DATA

The chart below lists the summary information for each case arbitrated under the Agreement for Arbitration during 2016. It is important to view the case information in its proper context. In any given year, there are more than four million vehicles eligible for the program. CAMVAP handled 180 cases in 2016. This low number of cases is indicative of the quality of today’s motor vehicles.

Put in perspective, the number of arbitrated cases is less than 1/100th of one percent of all eligible vehicles, and if one looks at the inquiries to the program, they represent only 2/10ths of one percent of all eligible vehicles.

Therefore, the data has no statistical validity whatsoever, and should not be construed to be making any statement, whether positive or negative, about the quality or reliability of any model, or the products, in general, of any manufacturer.

By the time a dispute between a consumer and a manufacturer reaches CAMVAP, the manufacturer believes that it has done everything in its power to address the consumer’s complaint. From the consumer’s perspective, the manufacturer’s position or actions simply falls short of their expectations. CAMVAP allows both the consumer and the manufacturer the opportunity to resolve the issue in front of an independent arbitrator without the cost and delay that often accompanies court action.

The chart below shows the manufacturer’s name, the model year and the model of each vehicle that was the subject of CAMVAP arbitration. Complaints are classified into nine different classifications. More information on these classifications can be found in the annual report. In some cases, the chart will show multiple complaint classifications. The award section sets out the result of the hearing.

CAMVAP arbitrators can make one or more of the following type of awards.

  • Repairs – the manufacturer is required to repair the consumer’s vehicle at its expense; reimburse the consumer for repairs that have already been paid for by the consumer;
  • Buyback – the manufacturer is required to repurchase the consumer’s automobile in accordance with the formula set out in the CAMVAP Agreement for Arbitration;
  • Reimburse Repairs – the manufacturer is required to pay the consumer for the cost of repairs that have already been done to the vehicle at the consumer’s expense;
  • Out of Pocket Expense – the manufacturer is required to pay the consumer for up to $500 out of pocket expenses for taxis, towing, accommodation or diagnostic testing;
  • Other Consent Award – the consumer and the manufacturer agreed “on consent” to a solution that is not contained within the Agreement for Arbitration. The arbitrator has made the agreement between the parties the award;
  • No Liability – the consumer’s case did not prevail and there is no liability or responsibility on behalf of the manufacturer for the problems that were arbitrated;
  • No Jurisdiction – the arbitrator has found through the evidence and information at a hearing that he or she does not have the jurisdiction or authority to hear the matter brought forward by the consumer
Manufacturer Model Year Model Complaint(s) Remedy
AUDI 2012 A5 QUATTRO PREMIUM PLUS Exterior Repairs
FCA Canada 2012 2500 RAM LONGHORN Engine Repairs
FCA Canada 2012 JEEP WRANGLER UNLIMTED RUBICON Engine No Liability
FCA Canada 2013 CARAVAN Transmission No Liability
FCA Canada 2013 DODGE DART Computer/Electrical, Engine No Liability
FCA Canada 2013 RAM Computer/Electrical, Engine, Exterior, Interior Repairs, No Liability
FCA Canada 2013 RAM 3500 Exterior No Liability
FCA Canada 2013 TOWN AND COUNTRY Computer/Electrical No Liability
FCA Canada 2014 CHEROKEE Transmission No Liability
FCA Canada 2014 DODGE RAM 3500 Computer/Electrical No Liability
FCA Canada 2014 FIAT  500L Transmission Repairs
FCA Canada 2014 FIAT 500L Computer/Electrical Buy Back
FCA Canada 2014 JEEP CHEROKEE Engine Buy Back
FCA Canada 2014 JEEP CHEROKEE Engine No Liability
FCA Canada 2014 JEEP CHEROKEE Transmission Buy Back
FCA Canada 2014 JEEP CHEROKEE ALTITUDE Transmission Buy Back
FCA Canada 2014 JEEP CHEROKEE LATITUDE Transmission Repairs
FCA Canada 2014 JEEP GRAND CHEROKEE Accessories, Air/Heat/Cool, Computer/Electrical, Steering/Suspension, Transmission Buy Back
FCA Canada 2014 JEEP PATRIOT NORTH 4WD Air/Heat/Cool, Brakes, Computer/Electrical, Exterior, Steering/Suspension, Transmission Buy Back
FCA Canada 2014 JEEP WRANGLER Exterior Buy Back
FCA Canada 2014 JOURNEY Engine, Exterior, Interior, Steering/Suspension, Transmission No Liability
FCA Canada 2014 RAM 1500 Transmission Buy Back
FCA Canada 2014 RAM 1500 ECO DIESEL Computer/Electrical, Engine Repairs
FCA Canada 2015 200 Exterior Buy Back
FCA Canada 2015 200 LIMITED Transmission Buy Back
FCA Canada 2015 200 LX Transmission No Liability
FCA Canada 2015 300S Engine No Liability
FCA Canada 2015 CHEROKEE Transmission Repairs
FCA Canada 2015 DODGE DART Transmission Repairs
FCA Canada 2015 DODGE VIPER Engine Buy Back
FCA Canada 2015 DURANGO Engine Buy Back
FCA Canada 2015 GRAND CARAVAN Accessories No Liability
FCA Canada 2015 JEEP CHEROKEE Transmission No Liability
FCA Canada 2015 JEEP CHEROKEE Accessories, Brakes, Computer/Electrical, Transmission Buy Back
FCA Canada 2015 JEEP CHEROOKEE Transmission Buy Back, Out of Pocket Expense
FCA Canada 2015 JEEP WRANGLER Engine No Liability
FCA Canada 2015 JEEP WRANGLER Exterior Repairs, Out of Pocket Expense
FCA Canada 2015 JOURNEY Transmission Buy Back
FCA Canada 2015 RAM 1500 Engine Buy Back
FCA Canada 2015 RAM 1500 Steering/Suspension Repairs
FCA Canada 2015 WRANGLER Transmission No Jurisdiction
FCA Canada 2016 JEEP CHEROKEE Steering/Suspension No Liability
FCA Canada 2016 JEEP WRANGLER UNLIMITED Exterior Buy Back
Ford 2012 EXPLORER Exterior Repairs
Ford 2012 F150 Air/Heat/Cool No Liability
Ford 2012 F150 Computer/Electrical No Liability
Ford 2012 FIESTA Transmission Repairs
Ford 2012 FOCUS Transmission No Liability
Ford 2012 FOCUS Transmission Repairs
Ford 2012 FOCUS Engine Reimburse Repairs
Ford 2012 FOCUS Exterior No Liability
Ford 2012 FOCUS SE Transmission Repairs
Ford 2012 FOCUS SL Steering/Suspension No Liability
Ford 2013 EXPLORER Air/Heat/Cool No Liability
Ford 2013 F150 Steering/Suspension No Liability
Ford 2013 F150 Exterior No Liability
Ford 2013 F150 RAPTOR Engine Reimburse Repairs
Ford 2013 FIESTA Transmission Buy Back
Ford 2013 FOCUS Transmission Reimburse Repairs
Ford 2013 FUSION TITANIUM HYBRID Computer/Electrical Repairs
Ford 2014 EDGE Steering/Suspension Repairs
Ford 2014 EDGE SPORT Steering/Suspension Buy Back
Ford 2014 F 150 Air/Heat/Cool, Steering, Suspension No Liability
Ford 2014 F150 Brakes, Engine Reimburse Repairs, No Liability
Ford 2014 F150 Steering/Suspension Repairs, Other Consent Award, No Liability
Ford 2014 F150 Air/Heat/Cool Buy Back
Ford 2014 F150 Exterior, Steering/Suspension Buy Back
Ford 2014 FIESTA Exterior, Transmission Buy Back
Ford 2014 FOCUS Transmission Buy Back
Ford 2014 FOCUS Transmission Repairs
Ford 2014 FOCUS Transmission Buy Back
Ford 2014 FOCUS Transmission Buy Back
Ford 2014 FOCUS Steering/Suspension, Transmission Buy Back
Ford 2014 FOCUS Transmission No Liability
Ford 2014 FOCUS Transmission Repairs
Ford 2014 FOCUS Transmission Repairs
Ford 2014 FOCUS TITANIUM Transmission No Liability
Ford 2014 FUSION SE Engine Buy Back
Ford 2014 MUSTANG  GT CONVERTIBLE Exterior No Liability
Ford 2014 TIBURON Transmission No Liability
Ford 2015 F 150 Computer/Electrical, Transmission Buy Back
Ford 2015 F10 XLT CREW CAB Exterior Buy Back
Ford 2015 F150 Engine No Liability
Ford 2015 F150 Exterior Buy Back
Ford 2015 F150 Steering/Suspension Out of Pocket Expense,  No Liability
Ford 2015 FOCUS Transmission No Liability
Ford 2015 LINCOLN MKC Computer/Electrical, Engine Buy Back, Other Consent Award
Ford 2015 MUSTANG Transmission No Liability
Ford 2015 MUSTANG Engine Buy Back
Ford 2016 EXPLORER Air/Heat/Cool, Computer/Electrical, Exterior Buy Back
Ford 2016 MUSTANG SHELBY GT350 Transmission Buy Back
General Motors 2012 ACADIA Engine No Liability
General Motors 2012 CHEVROLET TRAVERSE Exterior No Liability
General Motors 2014 CHEVROLET TRAX Exterior, Interior No Liability
General Motors 2014 GMC SIERRA Steering/Suspension Repairs
General Motors 2014 SIERRA K1500 SLE Exterior No Liability
General Motors 2014 SIERRA SLT Steering/Suspension Buy Back
General Motors 2015 CHEVROLET SILVERADO Steering/Suspension No Liability
General Motors 2015 CHEVROLET SILVERADO 1500 Exterior, Transmission No Liability
General Motors 2015 COLORADO LT Transmission Buy Back
General Motors 2015 CRUZE Air/Heat/Cool No Liability
General Motors 2015 GMC SIERRA 1500 Steering/Suspension Repairs
General Motors 2015 SIERRA Computer/Electrical No Liability
General Motors 2015 SIERRA Transmission No Liability
General Motors 2015 SIERRA Exterior No Liability
General Motors 2015 YUKON DENALI Exterior, Interior Repairs
Honda 2013 CRVEXL Brakes Repairs
Honda 2014 RAV4 Engine Buy Back
Honda 2015 CRV Transmission No Liability
Honda 2015 CRV Transmission No Liability
Honda 2015 CRV Transmission No Liability
Honda 2015 CRV Engine, Transmission No Liability
Honda 2015 CRV Engine No Liability
Honda 2015 CRV EXL Engine Buy Back
Honda 2015 TLX TECH Transmission Buy Back
Honda 2016 ACCORD Accessories Repairs
Honda 2016 ACURA MDX Accessories, Steering/Suspension, Transmission Buy Back
Honda 2016 ACURA TLX TECH Transmission No Liability
Honda 2016 CIVIC Accessories, Air/Heat/Cool, Computer/Electrical, Exterior Repairs, No Liability
Honda 2016 EX Accessories, Engine, Interior Buy Back
Honda 2016 PILOT TOURING Accessories, Brakes, Computer/Electrical No Liability
Honda 2016 RDX Computer/Electrical No Liability
Hyundai 2011 ELANTRA Engine Repairs
Hyundai 2012 ACCENT Exterior No Liability
Hyundai 2012 GENESIS COUPE 20T Steering/Suspension Repairs
Hyundai 2013 SANTA FE TURBO Engine No Liability
Hyundai 2013 VELOSTER Brakes Buy Back
Hyundai 2014 ELANTRA GL Steering/Suspension No Liability
Hyundai 2015 SONATA Transmission Buy Back
Hyundai 2016 SONATA Engine, Transmission No Liability
KIA 2012 OPTIMA HYBRID Exterior Repairs, Other Consent Award
KIA 2012 SEDONA Exterior Other Consent Award
KIA 2013 SOUL Air/Heat/Cool Buy Back
KIA 2014 CADENZA PREMIUM Engine Repairs, Other Consent Award
KIA 2014 RIO Engine No Liability
KIA 2014 SORENTO Engine No Liability
KIA 2014 SOUL Computer/Electrical No Liability
KIA 2014 SOUL PLUS Engine No Liability
KIA 2015 RONDO Steering/Suspension Repairs
KIA 2015 SEDONA Engine No Liability
KIA 2015 SOUL PLUS Accessories No Liability
Mazda 2013 3 Transmission No Liability
Mercedes-Benz 2011 B200 Transmission No Liability
Nissan 2012 FRONTIER Steering/Suspension Reimburse Repairs, Out of Pocket Expense
Nissan 2012 MURANO Transmission No Liability
Nissan 2012 VERSA SV Computer/Electrical, Interior, Steering/Suspension Repairs
Nissan 2013 JUKE Exterior Repairs
Nissan 2013 QUEST SV Steering/Suspension No Liability
Nissan 2014 ALTIMA Brakes, Computer/Electrical Repairs, No Liability
Nissan 2014 PATHFINDER Exterior No Jurisdiction
Nissan 2015 MURANO Transmission Buy Back
Nissan 2015 PATHFINDER Steering/Suspension Buy Back
Nissan 2015 ROGUE Engine Buy Back
Nissan 2015 ROGUE SL Computer/Electrical, Interior Other Consent Award
Nissan 2016 ROGUE Steering/Suspension Repairs, Other Consent Award
Nissan 2016 SENTRA Exterior Repairs, Other Consent Award
Subaru 2012 IMPREZA Engine Repairs
Subaru 2013 OUTBACK Transmission No Liability
Subaru 2015 OUTBACK Exterior Buy Back
Subaru 2015 WRX LIMITED Engine No Liability
Subaru 2015 WRX SPORT Air/Heat/Cool No Liability
Toyota 2011 SIENNA Computer/Electrical No Liability
Toyota 2012 RAV4 Exterior, Interior Repairs , No Liability
Toyota 2013 RAV4 LIMITED Computer/Electrical No Liability
Toyota 2014 SIENNA Air/Heat/Cool, Computer/Electrical, Exterior No Liability
Toyota 2014 VENZA Steering/Suspension No Liability
Toyota 2015 CAMRY SE Steering/Suspension No Liability
Toyota 2015 COROLLA Exterior Repairs
Toyota 2015 COROLLA Engine Reimburse Repairs
Toyota 2015 HIGHLANDER Accessories No Liability
Toyota 2015 LEXUS Brakes, Interior Repairs, No Liability
Toyota 2015 TACOMA Engine No Liability
Toyota 2016 CAMRY Steering/Suspension Buy Back
Volkswagen 2012 TOUAREG Engine, Steering/Suspension Repairs, No Liability
Volkswagen 2013 JETTA HYBRID Accessories, Engine, Transmission Repairs
Volkswagen 2013 TOUAREG Exterior Repairs
Volkswagen 2014 TIGUAN Exterior No Liability
Volkswagen 2014 TOUAREG Brakes Repairs, Out of Pocket Expense
Volkswagen 2015 GOLF TSI Steering/Suspension Repairs
Volkswagen 2016 GOLF R AWD Engine No Liability