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2015 CAMVAP Award Statistics

How to use this Data

The chart below lists the summary information for each case arbitrated under the Agreement for Arbitration during 2015. It is important to view the case information in its proper context. In any given year, there are more than four million vehicles eligible for the program. CAMVAP handled 254 cases in 2015. This low number of cases is indicative of the quality of today’s motor vehicles.

Put in perspective, the number of arbitrated cases is less than 1/100th of one percent of all eligible vehicles, and if one looks at the inquiries to the program, they represent only 2/10ths of one percent of all eligible vehicles.

Therefore, the data has no statistical validity whatsoever, and should not be construed to be making any statement, whether positive or negative, about the quality or reliability of any model, or the products, in general, of any manufacturer.

By the time a dispute between a consumer and a manufacturer reaches CAMVAP, the manufacturer believes that it has done everything in its power to address the consumer’s complaint. From the consumer’s perspective, the manufacturer’s position or actions simply falls short of their expectations. CAMVAP allows both the consumer and the manufacturer the opportunity to resolve the issue in front of an independent arbitrator without the cost and delay that often accompanies court action.

The chart below shows the manufacturer’s name, the model year and the model of each vehicle that was the subject of CAMVAP arbitration. Complaints are classified into nine different classifications. More information on these classifications can be found in the annual report. In some cases, the chart will show multiple complaint classifications. The award section sets out the result of the hearing.

CAMVAP arbitrators can make one or more of the following type of awards.

  • Repairs – the manufacturer is required to repair the consumer’s vehicle at its expense; reimburse the consumer for repairs that have already been paid for by the consumer;
  • Buyback – the manufacturer is required to repurchase the consumer’s automobile in accordance with the formula set out in the CAMVAP Agreement for Arbitration;
  • Reimburse Repairs – the manufacturer is required to pay the consumer for the cost of repairs that have already been done to the vehicle at the consumer’s expense;
  • Out of Pocket Expense – the manufacturer is required to pay the consumer for up to $500 out of pocket expenses for taxis, towing, accommodation or diagnostic testing;
  • Other Consent Award – the consumer and the manufacturer agreed “on consent” to a solution that is not contained within the Agreement for Arbitration. The arbitrator has made the agreement between the parties the award;
  • No Liability – the consumer’s case did not prevail and there is no liability or responsibility on behalf of the manufacturer for the problems that were arbitrated;
  • No Jurisdiction – the arbitrator has found through the evidence and information at a hearing that he or she does not have the jurisdiction or authority to hear the matter brought forward by the consumer
Manufacturer Model Year Model Complaint(s) Remedy
FCA Canada 2014 200 S Computer/Electrical Repairs, No Liability, Out of Pocket Expense
FCA Canada 2013 DART Accessories, Transmission Buy Back
FCA Canada 2012 DODGE AVENGER Engine No Liability, Other Consent Award
FCA Canada 2013 DODGE AVENGER Engine No Liability
FCA Canada 2013 DODGE DART Engine Buy Back
FCA Canada 2013 DODGE GRAND CARAVAN Transmission Buy Back
FCA Canada 2013 DODGE GRAND CARAVAN Steering/Suspension Repairs
FCA Canada 2014 DODGE GRAND CARAVAN Steering/Suspension Buy Back
FCA Canada 2014 DODGE GRAND CARAVAN Computer/Electrical Buy Back
FCA Canada 2014 DODGE GRAND CARAVAN Transmission Repairs, Other Consent Award
FCA Canada 2014 DODGE JOURNEY Exterior No Liability
FCA Canada 2013 DODGE RAM 1500 Computer/Electrical, Exterior, Transmission Buy Back
FCA Canada 2014 DODGE RAM 1500 Transmission No Liability
FCA Canada 2012 DODGE RAM 3500 Steering/Suspension Repairs, Reimburse Repairs
FCA Canada 2015 DODGE RAM 3500 Computer/Electrical No Liability
FCA Canada 2013 DODGE RAM SPORT Computer/Electrical Other Consent Award
FCA Canada 2014 DODGE RAM SPORT QUADCAB Exterior No Liability
FCA Canada 2014 FIAT Transmission No Liability
FCA Canada 2013 FIAT 500 CATTIVA Exterior Buy Back
FCA Canada 2014 FIAT 500 SPORT Steering/Suspension Repairs
FCA Canada 2014 FIAT 500L LOUNGE Computer/Electrical Buy Back
FCA Canada 2014 FIAT 500L TREKKING Computer/Electrical No Liability
FCA Canada 2014 JEEP CHEROKEE Steering/Suspension Buy Back
FCA Canada 2014 JEEP CHEROKEE Engine, Steering/Suspension, Transmission Buy Back
FCA Canada 2014 JEEP CHEROKEE Engine, Transmission Buy Back
FCA Canada 2014 JEEP CHEROKEE Exterior Buy Back
FCA Canada 2014 JEEP CHEROKEE Computer/Electrical, Transmission Buy Back, No Jurisdiction
FCA Canada 2014 JEEP CHEROKEE Transmission No Liability
FCA Canada 2014 JEEP CHEROKEE Transmission Other Consent Award
FCA Canada 2014 JEEP CHEROKEE Computer/Electrical Other Consent Award
FCA Canada 2014 JEEP CHEROKEE Steering/Suspension Repairs
FCA Canada 2015 JEEP CHEROKEE Engine Repairs
FCA Canada 2013 JEEP GRAND CHEROKEE Engine Buy Back
FCA Canada 2014 JEEP GRAND CHEROKEE Engine Buy Back
FCA Canada 2014 JEEP GRAND CHEROKEE Engine No Liability
FCA Canada 2014 JEEP GRAND CHEROKEE Accessories No Liability
FCA Canada 2015 JEEP GRAND CHEROKEE Transmission Other Consent Award
FCA Canada 2010 JEEP GRAND CHEROKEE LAREDO Air/Heat/Cool, Computer/Electrical Repairs, No Liability
FCA Canada 2012 JEEP GRAND CHEROKEE OVERLAND Steering/Suspension No Liability
FCA Canada 2014 JEEP PATRIOT Exterior Buy Back
FCA Canada 2012 JEEP WRANGLER Steering/Suspension Other Consent Award
FCA Canada 2013 JEEP WRANGLER Exterior Buy Back
FCA Canada 2014 JEEP WRANGLER Computer/Electrical No Liability
FCA Canada 2014 JEEP WRANGLER Computer/Electrical No Liability
FCA Canada 2014 JEEP WRANGLER Engine Repairs
FCA Canada 2014 JEEP WRANGLER RUBICON Computer/Electrical Buy Back
FCA Canada 2014 JEEP WRANGLER SAHARA Exterior Buy Back
FCA Canada 2011 JOURNEY Engine, Transmission Repairs
FCA Canada 2013 JOURNEY Computer/Electrical, Engine, Exterior Other Consent Award
FCA Canada 2011 RAM 1500 Engine, Transmission No Liability
FCA Canada 2012 RAM 1500 Engine Reimburse Repairs, Out of Pocket Expense
FCA Canada 2014 RAM 1500 Engine Buy Back
FCA Canada 2014 RAM 1500 Computer/Electrical Repairs
Ford 2013 CMAX Computer/Electrical No Liability
Ford 2011 EDGE Computer/Electrical, Exterior No Liability
Ford 2011 EDGE Computer/Electrical Repairs
Ford 2013 EDGE Computer/Electrical, Steering/Suspension Buy Back
Ford 2013 EDGE LIMITED Accessories Buy Back
Ford 2009 ESCAPE Computer/Electrical, Exterior Repairs
Ford 2012 ESCAPE Exterior No Liability
Ford 2012 ESCAPE Interior, Transmission No Liability
Ford 2012 ESCAPE Exterior, Transmission No Liability
Ford 2012 ESCAPE Exterior No Liability
Ford 2013 ESCAPE Accessories, Computer/Electrical Other Consent Award
Ford 2013 ESCAPE Computer/Electrical, Transmission Other Consent Award
Ford 2014 ESCAPE Engine, Transmission No Liability
Ford 2015 ESCAPE Steering/Suspension Buy Back, Reimburse Repairs, Out of Pocket Expense
Ford 2013 ESCAPE SE Exterior Repairs
Ford 2011 ESCAPE XLT Exterior No Liability
Ford 2013 EXPLORER Exterior No Liability
Ford 2013 EXPLORER Exterior Repairs
Ford 2013 EXPLORER XLT Exterior No Liability
Ford 2013 EXPLORER XLT Exterior, Steering/Suspension Other Consent Award
Ford 2013 F SERIES LD Exterior Other Consent Award
Ford 2010 F150 Engine No Liability
Ford 2010 F150 Exterior, Transmission Other Consent Award
Ford 2011 F150 Engine Reimburse Repairs
Ford 2011 F150 Air/Heat/Cool, Brakes, Computer/Electrical Repairs
Ford 2011 F150 Engine Repairs, Out of Pocket Expense
Ford 2012 F150 Brakes, Engine, Exterior No Liability
Ford 2012 F150 Steering/Suspension No Liability
Ford 2012 F150 Engine Reimburse Repairs, Out of Pocket Expense
Ford 2013 F150 Computer/Electrical Buy Back
Ford 2014 F150 Steering/Suspension Buy Back
Ford 2014 F150 Exterior Buy Back
Ford 2014 F150 Computer/Electrical Repairs
Ford 2014 F150 Exterior Repairs
Ford 2014 F150 Computer/Electrical, Exterior Repairs
Ford 2015 F150 Computer/Electrical Buy Back, Out of Pocket Expense
Ford 2015 F150 Computer/Electrical, Engine Repairs, No Liability
Ford 2014 F250 Steering/Suspension Buy Back, Out of Pocket Expense
Ford 2011 FIESTA Computer/Electrical, Steering/Suspension, Transmission No Liability
Ford 2011 FIESTA Computer/Electrical No Liability
Ford 2011 FIESTA Exterior, Steering/Suspension Repairs, No Liability
Ford 2013 FIESTA Transmission Buy Back
Ford 2013 FIESTA Transmission Buy Back
Ford 2013 FIESTA Transmission No Liability
Ford 2013 FIESTA Transmission Other Consent Award
Ford 2013 FIESTA Transmission Repairs
Ford 2015 FIESTA Air/Heat/Cool No Liability
Ford 2014 FIESTA SE Transmission Buy Back
Ford 2011 FIESTA SES Steering/Suspension, Transmission No Liability, Other Consent Award
Ford 2011 FLEX Engine, Exterior Buy Back
Ford 2012 FOCUS Engine, Exterior, Transmission Buy Back, Out of Pocket Expense
Ford 2012 FOCUS Transmission Repairs, Other Consent Award
Ford 2013 FOCUS Computer/Electrical, Transmission Buy Back
Ford 2013 FOCUS Transmission Buy Back
Ford 2013 FOCUS Exterior No Liability
Ford 2013 FOCUS Transmission Other Consent Award
Ford 2013 FOCUS Transmission Repairs
Ford 2014 FOCUS Transmission No Liability
Ford 2012 FOCUS SE Interior No Liability
Ford 2013 FOCUS SE Brakes No Liability
Ford 2015 FOCUS SE Engine No Liability
Ford 2013 FOCUS SE 4DR Engine, Transmission Other Consent Award
Ford 2014 FOCUS SEL Accessories, Transmission Repairs, No Liability
Ford 2013 FOCUS ST Engine No Liability
Ford 2011 FUSION Steering/Suspension No Liability
Ford 2011 FUSION Engine No Liability
Ford 2012 FUSION Engine, Steering/Suspension, Transmission Repairs, No Liability
Ford 2011 LINCOLN NAVIGATOR Exterior Repairs
Ford 2013 MKZ Accessories, Computer/Electrical, Engine, Exterior, Interior No Liability
Ford 2015 MKZ 2015HYBRID Exterior, Steering/Suspension Buy Back
Ford 2012 MUSTANG Engine No Liability
Ford 2011 MUSTANG CONVERTIBLE Exterior Repairs
General Motors 2011 ACADIA SLE Computer/Electrical, Steering/Suspension Other Consent Award
General Motors 2011 BUICK ENCLAVE Brakes Reimburse Repairs
General Motors 2011 CRUZE Engine Other Consent Award
General Motors 2014 CRUZE Air/Heat/Cool Buy Back
General Motors 2014 CRUZE DIESEL Computer/Electrical Buy Back
General Motors 2013 CTS4 COUPE Interior Repairs
General Motors 2014 IMPALLA Computer/Electrical No Liability
General Motors 2015 REGAL Computer/Electrical No Liability
General Motors 2014 SIERRA 1500 Engine No Liability
General Motors 2011 SIERRA NEVADA EDITION 4RM Computer/Electrical, Exterior Other Consent Award
General Motors 2014 SIERRA SLE Z71 4X4 CC Steering/Suspension Buy Back
General Motors 2013 SILVERADO Computer/Electrical, Engine, Exterior, Steering/Suspension, Transmission Repairs, No Liability
General Motors 2014 TRAVERSE Steering/Suspension Repairs
General Motors 2013 VOLT Computer/Electrical Reimburse Repairs
Honda 2013 ACCORD Accessories No Liability
Honda 2015 ACCORD Transmission Buy Back
Honda 2014 ACURA RDX Steering/Suspension Repairs
Honda 2012 CIVIC Transmission No Liability
Honda 2013 CIVIC SE Accessories Other Consent Award
Honda 2011 CRV Engine No Liability
Honda 2013 CRV Exterior, Steering/Suspension Repairs
Honda 2014 CRV Computer/Electrical No Liability
Honda 2015 CRV Brakes, Steering/Suspension Buy Back
Honda 2015 CRV Steering/Suspension No Liability
Honda 2015 CRV Transmission No Liability
Honda 2015 CRV Engine No Liability
Honda 2015 CRV Engine, Transmission No Liability
Honda 2015 CRV Transmission No Liability
Honda 2015 CRV Transmission No Liability
Honda 2015 CRV Engine, Transmission No Liability
Honda 2014 CRV LX Steering/Suspension Buy Back
Honda 2012 PILOT Engine No Liability
Hyundai 2014 ACCENT Exterior Buy Back
Hyundai 2011 ELANTRA Steering/Suspension Repairs
Hyundai 2013 ELANTRA Exterior Buy Back
Hyundai 2013 ELANTRA Steering/Suspension No Liability
Hyundai 2013 ELANTRA Brakes Repairs
Hyundai 2015 ELANTRA GT Steering/Suspension Repairs, No Liability
Hyundai 2015 GENESIS Engine Other Consent Award
Hyundai 2013 GENESIS COUPE Computer/Electrical Other Consent Award
Hyundai 2014 SANTE FE Steering/Suspension Buy Back
Hyundai 2010 SONATA Engine No Liability
Hyundai 2011 SONATA Steering/Suspension Repairs
Hyundai 2015 SONATA Accessories Buy Back
Hyundai 2014 SONATA GL Steering/Suspension No Liability
Hyundai 2013 SONATA GLS Computer/Electrical No Liability
Hyundai 2013 VELOSTAR TURBO Computer/Electrical, Steering/Suspension, Transmission Buy Back
Hyundai 2013 VELOSTER Computer/Electrical, Engine, Exterior, Interior Other Consent Award
Hyundai 2013 VELOSTER Brakes Repairs
Hyundai 2012 VELOSTER TECH PKG Accessories Buy Back
KIA 2014 FORTE KOUP Computer/Electrical, Engine Buy Back, Other Consent Award
KIA 2015 SORENTO Computer/Electrical No Liability
Land Rover 2012 RANGE ROVER SPORT Accessories No Liability
Mazda 2014 3 Brakes, Computer/Electrical, Engine, Exterior No Liability
Mazda 2014 6 GX Transmission Other Consent Award
Mercedes-Benz 2013 B250 Computer/Electrical No Liability
Mercedes-Benz 2013 B250 Engine Other Consent Award
Mercedes-Benz 2011 C250 Computer/Electrical No Liability
Mercedes-Benz 2013 C300 Steering/Suspension No Liability
Nissan 2011 370Z Exterior No Liability
Nissan 2011 ALTIMA Computer/Electrical Other Consent Award
Nissan 2012 ALTIMA Engine No Liability
Nissan 2013 ALTIMA Computer/Electrical No Liability
Nissan 2014 ALTIMA Engine No Liability
Nissan 2014 ALTIMA Accessories, Air/Heat/Cool, Computer/Electrical, Engine, Transmission Other Consent Award
Nissan 2014 ALTIMA 3 5 SL Transmission Buy Back
Nissan 2012 INFINITI M37X Interior Repairs
Nissan 2011 JUKE Engine No Liability
Nissan 2011 MAXIMA Engine No Liability
Nissan 2012 MAXIMA Transmission No Liability
Nissan 2014 MURANO Exterior Repairs
Nissan 2013 PATHFINDER Transmission Buy Back
Nissan 2015 PATHFINDER Transmission Buy Back
Nissan 2014 PATHFINDER HYBRID Engine No Liability
Nissan 2014 PATHFINDER SV AWD Computer/Electrical, Transmission Buy Back
Nissan 2014 Q50 Computer/Electrical, Steering/Suspension Other Consent Award
Nissan 2011 QUEST Steering/Suspension No Liability
Nissan 2011 QUEST Air/Heat/Cool Reimburse Repairs
Nissan 2014 ROGUE Air/Heat/Cool Buy Back
Nissan 2012 SENTRA Engine, Steering/Suspension, Transmission Buy Back
Nissan 2013 SENTRA Computer/Electrical No Liability
Nissan 2013 SENTRA Computer/Electrical Other Consent Award
Nissan 2015 VERSA Air/Heat/Cool No Liability
Nissan 2014 VERSA NOTE Engine No Liability
Subaru 2013 BRZ Steering/Suspension Repairs
Subaru 2015 CROSSTREK Engine Buy Back, Out of Pocket Expense
Subaru 2013 FORESTER Brakes, Computer/Electrical, Engine Other Consent Award
Subaru 2014 FORESTER Engine, Transmission Other Consent Award
Subaru 2013 IMPREZA SE AWD Air/Heat/Cool, Computer/Electrical, Exterior Other Consent Award
Subaru 2012 IMPREZZA Engine Buy Back
Subaru 2015 OUTBACK Accessories, Air/Heat/Cool, Interior No Liability
Subaru 2015 WRX Transmission No Liability
Toyota 2014 CAMRY Exterior, Interior Buy Back
Toyota 2015 CAMRY Interior Other Consent Award
Toyota 2013 CAMRY LE Exterior Repairs, Other Consent Award
Toyota 2014 COROLLA Steering/Suspension No Liability
Toyota 2012 FJ CRUISER Steering/Suspension No Liability
Toyota 2012 RAV4 Exterior, Interior Other Consent Award
Toyota 2013 SCION FRS Engine Repairs
Toyota 2015 SCION TC Air/Heat/Cool, Engine No Liability
Toyota 2013 TACOMA Steering/Suspension No Liability
Volkswagen 2011 AUDI Engine No Liability
Volkswagen 2013 AUDI A5 Brakes Repairs
Volkswagen 2014 AUDI Q7 PREMIUM Brakes No Liability
Volkswagen 2011 JETTA Engine Reimburse Repairs, Out of Pocket Expense
Volkswagen 2014 JETTA HIGHLINE TDI Computer/Electrical Buy Back
Volkswagen 2014 JETTA TDI Engine, Exterior, Transmission Buy Back
Volkswagen 2012 PASSAT Engine No Jurisdiction
Volkswagen 2012 PASSAT Brakes No Liability
Volkswagen 2013 PASSAT TDI Computer/Electrical Other Consent Award
Volkswagen 2014 TIGUAN Accessories Other Consent Award
Volkswagen 2011 TOUAREG Computer/Electrical Repairs
Volvo 2014 XC70 T6 AWD Brakes, Computer/Electrical No Liability