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2014 CAMVAP Award Statistics

How to use this Data

The chart below lists the summary information for each case arbitrated under the Agreement for Arbitration during 2014. It is important to view the case information in its proper context. In any given year, there are more than four million vehicles eligible for the program. CAMVAP handled 267 cases in 2014. This low number of cases is indicative of the quality of today’s motor vehicles.

Put in perspective, the number of arbitrated cases is less than 1/100th of one percent of all eligible vehicles, and if one looks at the inquiries to the program, they represent only 2/10ths of one percent of all eligible vehicles.

Therefore, the data has no statistical validity whatsoever, and should not be construed to be making any statement, whether positive or negative, about the quality or reliability of any model, or the products, in general, of any manufacturer.

By the time a dispute between a consumer and a manufacturer reaches CAMVAP, the manufacturer believes that it has done everything in its power to address the consumer’s complaint. From the consumer’s perspective, the manufacturer’s position or actions simply falls short of their expectations. CAMVAP allows both the consumer and the manufacturer the opportunity to resolve the issue in front of an independent arbitrator without the cost and delay that often accompanies court action.

The chart below shows the manufacturer’s name, the model year and the model of each vehicle that was the subject of CAMVAP arbitration. Complaints are classified into nine different classifications. More information on these classifications can be found in the annual report. In some cases, the chart will show multiple complaint classifications. The award section sets out the result of the hearing.

CAMVAP arbitrators can make one or more of the following type of awards.

  • Repairs – the manufacturer is required to repair the consumer’s vehicle at its expense; reimburse the consumer for repairs that have already been paid for by the consumer;
  • Buyback – the manufacturer is required to repurchase the consumer’s automobile in accordance with the formula set out in the CAMVAP Agreement for Arbitration;
  • Reimburse Repairs – the manufacturer is required to pay the consumer for the cost of repairs that have already been done to the vehicle at the consumer’s expense;
  • Out of Pocket Expense – the manufacturer is required to pay the consumer for up to $500 out of pocket expenses for taxis, towing, accommodation or diagnostic testing;
  • Other Consent Award – the consumer and the manufacturer agreed “on consent” to a solution that is not contained within the Agreement for Arbitration. The arbitrator has made the agreement between the parties the award;
  • No Liability – the consumer’s case did not prevail and there is no liability or responsibility on behalf of the manufacturer for the problems that were arbitrated;
  • No Jurisdiction – the arbitrator has found through the evidence and information at a hearing that he or she does not have the jurisdiction or authority to hear the matter brought forward by the consumer
Manufacturer Model Year Model Complaint Remedies
FCA Canada 2010 DODGE CARAVAN Transmission No Liability
FCA Canada 2010 DODGE RAM Engine Out of Pocket Expense
FCA Canada 2010 JEEP GRAND CHEROKEE LAREDO Air/Heat/Cool, Computer/Electrical Repairs, No Liability
FCA Canada 2010 JEEP WRANGLER Engine No Liability
FCA Canada 2010 JEEP WRANGLER Engine No Liability, Other Consent Award
FCA Canada 2011 200 LIMITED Steering/Suspension Out of Pocket Expense
FCA Canada 2011 DODGE CARAVAN Air/Heat/Cool Buy Back
FCA Canada 2011 DODGE CARAVAN RT Brakes, Steering/Suspension, Transmission No Liability
FCA Canada 2011 DODGE GRAND CARAVAN Computer/Electrical Buy Back
FCA Canada 2011 DODGE GRAND CARAVAN Air/Heat/Cool, Computer/Electrical Other Consent Award
FCA Canada 2011 DODGE GRAND CARAVAN Air/Heat/Cool Repairs
FCA Canada 2011 DODGE GRAND CARAVAN Air/Heat/Cool, Engine, Steering/Suspension, Transmission Repairs
FCA Canada 2011 JEEP Exterior Other Consent Award
FCA Canada 2011 JEEP WRANGLER Engine No Liability
FCA Canada 2011 JOURNEY Air/Heat/Cool, Exterior No Liability
FCA Canada 2011 RAM 1500 Steering/Suspension Repairs
FCA Canada 2011 RANGER Exterior Other Consent Award
FCA Canada 2011 WRANGLER Engine Other Consent Award
FCA Canada 2012 200 LX Computer/Electrical Buy Back
FCA Canada 2012 300C Accessories, Exterior, Transmission Buy Back
FCA Canada 2012 300C SRT8 Exterior Buy Back
FCA Canada 2012 DODGE GRAND CARAVAN Brakes, Engine, Transmission Buy Back
FCA Canada 2012 DODGE GRAND CARAVAN Air/Heat/Cool Repairs
FCA Canada 2012 DODGE GRAND CARAVAN Air/Heat/Cool Repairs
FCA Canada 2012 DODGE JOURNEY Brakes Buy Back
FCA Canada 2012 DODGE JOURNEY Exterior Buy Back
FCA Canada 2012 DODGE JOURNEY Transmission Buy Back
FCA Canada 2012 DODGE RAM TRUCK Steering/Suspension Repairs
FCA Canada 2012 FIAT Computer/Electrical Other Consent Award
FCA Canada 2012 FIAT LOUNGE Engine, Steering/Suspension Buy Back
FCA Canada 2012 JEEP RANGLER Exterior Buy Back
FCA Canada 2012 TOWN AND COUNTRY LMT Computer/Electrical Repairs
FCA Canada 2013 2500 RAM Engine Repairs
FCA Canada 2013 DODGE CARAVAN Air/Heat/Cool Buy Back
FCA Canada 2013 DODGE CARAVAN Air/Heat/Cool, Computer/Electrical, Engine No Liability
FCA Canada 2013 DODGE GRAND CARAVAN Air/Heat/Cool No Liability
FCA Canada 2013 DODGE GRAND CARAVAN Air/Heat/Cool Other Consent Award
FCA Canada 2013 DODGE JOURNEY Exterior Buy Back, Out of Pocket Expense
FCA Canada 2013 DODGE RAM SPORT 1500 Accessories Other Consent Award
FCA Canada 2013 FIAT 500 CABRIO Computer/Electrical, Exterior, Steering/Suspension, Transmission Other Consent Award
FCA Canada 2013 JEEP RUBICON Transmission No Liability
FCA Canada 2013 JEEP WRANGLER Exterior Buy Back
FCA Canada 2013 JEEP WRANGLER SAHARA UNLIMITED Engine, Transmission Repairs
FCA Canada 2013 RAM Computer/Electrical Buy Back
FCA Canada 2013 RAM Accessories, Air/Heat/Cool, Computer/Electrical No Liability
FCA Canada 2013 RAM 1500 Accessories, Computer/Electrical, Engine Other Consent Award
FCA Canada 2013 RAM 1500 Exterior Other Consent Award
FCA Canada 2013 RAM 1500 Accessories, Computer/Electrical Repairs
FCA Canada 2014 DODGE GRAND CARAVAN Exterior, Steering/Suspension, Transmission Buy Back
FCA Canada 2014 DODGE RAM Exterior Repairs
FCA Canada 2014 DODGE RAM 1500 QUAD CAB Computer/Electrical No Liability
FCA Canada 2014 FIAT 500 Computer/Electrical Other Consent Award
FCA Canada 2014 JEEP CHEROKEE Accessories, Computer/Electrical, Engine, Transmission Buy Back
FCA Canada 2014 JEEP CHEROKEE Transmission Buy Back
FCA Canada 2014 JEEP GRAND CHEROKEE Exterior No Jurisdiction
FCA Canada 2014 JEEP GRAND CHEROKEE DIESEL Engine, Transmission Buy Back
FCA Canada 2014 RAM 1500 Computer/Electrical, Engine, Exterior Buy Back
FCA Canada 2014 RAM 1500 Brakes, Computer/Electrical, Transmission Repairs, No Liability
FCA Canada 2014 RAM TRUCK 1500 ST Transmission Buy Back
Ford 2009 ESCAPE Computer/Electrical, Exterior Repairs
Ford 2010 ESCAPE Exterior Reimburse Repairs
Ford 2010 ESCAPE Exterior Repairs
Ford 2010 ESCAPE XLT 4WD Steering/Suspension No Liability
Ford 2010 F 150 Exterior, Transmission Repairs, No Liability
Ford 2010 F150 Transmission No Liability
Ford 2010 F150 Exterior Repairs
Ford 2010 FLEX Steering/Suspension No Liability
Ford 2010 FLEX LIMITED AWD ECOBOOST Exterior No Liability
Ford 2010 TAURUS Brakes, Exterior, Transmission Repairs, No Liability
Ford 2011 EDGE Exterior, Transmission No Liability
Ford 2011 ESCAPE Exterior Buy Back
Ford 2011 ESCAPE Exterior No Liability
Ford 2011 ESCAPE Exterior No Liability
Ford 2011 EXPEDITION Exterior Repairs
Ford 2011 F150 Computer/Electrical, Transmission Buy Back
Ford 2011 F150 Exterior No Liability
Ford 2011 F150 Engine Reimburse Repairs
Ford 2011 F250 Exterior, Interior, Transmission Repairs
Ford 2011 F350 SUPER DUTY Engine No Liability
Ford 2011 FIESTA Transmission Buy Back
Ford 2011 FIESTA Engine Repairs
Ford 2011 MKS Exterior Repairs
Ford 2011 MUSTANG Exterior Repairs
Ford 2011 RANGER Transmission No Liability
Ford 2011 RANGER Steering/Suspension Repairs
Ford 2011 RANGER PK Computer/Electrical Repairs
Ford 2012 EDGE LIMITED Computer/Electrical Buy Back
Ford 2012 ESCAPE Exterior No Liability
Ford 2012 ESCAPE Exterior Repairs
Ford 2012 F150 Engine No Jurisdiction
Ford 2012 F150 Engine No Liability
Ford 2012 F150 Exterior No Liability
Ford 2012 F150 Exterior Repairs
Ford 2012 F150 Steering/Suspension Repairs
Ford 2012 FIESTA Transmission Other Consent Award
Ford 2012 FIESTA Engine, Transmission Repairs, No Liability
Ford 2012 FOCUS Transmission Buy Back
Ford 2012 FOCUS ELECTRIC Computer/Electrical Repairs
Ford 2012 FOCUS SE Transmission Buy Back
Ford 2012 FUSION Engine, Steering/Suspension, Transmission Repairs, No Liability
Ford 2012 MKX Computer/Electrical No Liability
Ford 2013 EDGE Exterior No Liability
Ford 2013 ESCAPE Brakes, Computer/Electrical, Steering/Suspension Buy Back, No Liability
Ford 2013 ESCAPE Exterior No Liability
Ford 2013 ESCAPE Computer/Electrical Other Consent Award
Ford 2013 EXPLORER XLT Brakes No Liability
Ford 2013 F150 Steering/Suspension Buy Back
Ford 2013 F150 Engine, Exterior No Liability
Ford 2013 F150 Engine, Steering/Suspension No Liability
Ford 2013 F150 Computer/Electrical Repairs
Ford 2013 F150 Computer/Electrical Repairs
Ford 2013 F150 RAPTOR Computer/Electrical Reimburse Repairs
Ford 2013 FIESTA Transmission Buy Back
Ford 2013 FIESTA Transmission No Liability
Ford 2013 FIESTA Engine Repairs
Ford 2013 FOCUS Accessories Buy Back
Ford 2013 FOCUS Brakes, Computer/Electrical, Exterior, Transmission Buy Back
Ford 2013 FOCUS Transmission Buy Back
Ford 2013 FOCUS Transmission No Liability
Ford 2013 FOCUS Exterior Reimburse Repairs
Ford 2013 FOCUS TITANIUM Transmission Other Consent Award
Ford 2013 FUSION Engine Buy Back
Ford 2013 FUSION Steering/Suspension No Liability
Ford 2013 FUSION SE Air/Heat/Cool Repairs
Ford 2013 FUSION TITANIUM AWD Exterior Buy Back
Ford 2014 EDGE LIMITED Computer/Electrical Buy Back
Ford 2014 EXPLORER LTD Exterior Other Consent Award
Ford 2014 F250 Exterior No Liability
General Motors 2008 ALLURE Steering/Suspension Repairs
General Motors 2010 EQUINOX Engine No Liability, Other Consent Award
General Motors 2010 SIERRA Exterior Other Consent Award
General Motors 2010 SIERRA 3500 Exterior No Liability
General Motors 2010 TERRAIN SLT Computer/Electrical, Engine Other Consent Award
General Motors 2010 YUKON XL Engine Other Consent Award
General Motors 2011 CRUZE Brakes, Transmission Buy Back
General Motors 2011 SIERRA Engine No Liability
General Motors 2012 AVALANCHE K1500LT Air/Heat/Cool Repairs
General Motors 2012 CRUZE Transmission Buy Back
General Motors 2013 CRUZE Steering/Suspension Other Consent Award
General Motors 2013 CRUZE LT Transmission No Liability
General Motors 2013 SILVERADO Computer/Electrical Buy Back
General Motors 2013 SILVERADO Steering/Suspension Buy Back
General Motors 2014 SIERRA CREW CAB Accessories, Engine, Exterior, Interior, Transmission Other Consent Award
Honda 2010 ACURA TL TECH AWD MT Engine No Liability
Honda 2011 RIDGELINE Computer/Electrical Reimburse Repairs
Honda 2012 CIVIC Interior No Liability
Honda 2012 CIVIC Steering/Suspension No Liability
Honda 2012 CIVIS Engine, Interior, Steering/Suspension Repairs, No Liability
Honda 2013 CIVIC SI Exterior Buy Back
Honda 2013 CRV Steering/Suspension Buy Back
Honda 2013 PILOT Accessories, Air/Heat/Cool Other Consent Award
Honda 2013 RIDGELINE Computer/Electrical Buy Back
Honda 2013 RIDGELINE Engine Buy Back
Honda 2014 CRV  EXL Steering/Suspension Other Consent Award
Honda 2014 RDX Exterior, Steering/Suspension Buy Back
Hyundai 2009 ELANTRA GLS Steering/Suspension No Liability
Hyundai 2010 VERACRUZ Steering/Suspension No Liability
Hyundai 2011 SONATA GL Computer/Electrical Other Consent Award
Hyundai 2011 TUSCON Air/Heat/Cool, Brakes Buy Back
Hyundai 2012 ELANTRA Steering/Suspension Buy Back
Hyundai 2012 SANTA FE Engine No Liability
Hyundai 2012 SANTE FE Exterior Buy Back
Hyundai 2013 ELANTRA Computer/Electrical Buy Back
Hyundai 2013 ELANTRA Transmission Buy Back
Hyundai 2013 SANTA FE Engine Buy Back
Hyundai 2013 SONATA Accessories Repairs
KIA 2010 RONDO Engine, Transmission Repairs, No Liability
KIA 2010 SPORTAGE Engine No Liability
KIA 2011 FORTE EX Engine Repairs
KIA 2011 OPTIMA LX Engine No Liability
KIA 2011 RIO 5 Engine No Liability
KIA 2011 SEDONA XL Brakes Reimburse Repairs
KIA 2011 SORENTO Engine Other Consent Award
KIA 2012 FORTE Air/Heat/Cool No Liability
KIA 2012 RONDO Computer/Electrical Buy Back
KIA 2013 FORTE 5 Interior Buy Back
KIA 2013 FORTE KOUP Engine Other Consent Award
KIA 2013 SORENTO LX Air/Heat/Cool, Engine, Transmission No Liability
KIA 2014 FORTE Air/Heat/Cool, Computer/Electrical, Engine Repairs
Mazda 2012 MAZDA 3 Engine No Liability
Mazda 2013 MAZDA 2 Engine Buy Back
Mercedes-Benz 2010 GL350 Engine No Liability
Mercedes-Benz 2012 E 350 Engine Buy Back
Mercedes-Benz 2013 C300 Computer/Electrical No Liability
Mercedes-Benz 2013 GLK 250 Computer/Electrical No Liability
Mercedes-Benz 2014 CLA 250 Computer/Electrical, Steering/Suspension Buy Back
Nissan 2010 ARMADA Air/Heat/Cool, Exterior No Liability
Nissan 2011 SENTRA Computer/Electrical, Transmission No Liability
Nissan 2012 LEAF Steering/Suspension No Liability
Nissan 2012 XTERRA Computer/Electrical Buy Back
Nissan 2013 ALTIMA Accessories Buy Back
Nissan 2013 ALTIMA Computer/Electrical, Exterior, Transmission No Liability, Other Consent Award
Nissan 2013 ALTIMA Exterior Repairs, No Liability
Nissan 2013 ALTIMA Exterior Repairs, No Liability
Nissan 2013 JUKE Engine Buy Back
Nissan 2013 PATHFINDER Transmission Buy Back
Nissan 2013 PATHFINDER Transmission Repairs
Nissan 2013 ROGUE Exterior No Liability
Nissan 2013 ROGUE Exterior Repairs
Nissan 2013 ROGUE S FWD Air/Heat/Cool, Computer/Electrical No Liability, Other Consent Award
Nissan 2013 ROGUE SV Engine No Liability
Nissan 2013 SENTRA Computer/Electrical Buy Back
Nissan 2013 SENTRA Transmission Buy Back
Nissan 2013 SENTRA Computer/Electrical, Steering/Suspension, Transmission No Liability
Nissan 2013 SENTRA Engine, Exterior, Transmission No Liability
Nissan 2013 SENTRA Engine Other Consent Award
Nissan 2014 ALTIMA Transmission No Liability, Out of Pocket Expense
Nissan 2014 PATHFINDER Transmission Buy Back
Nissan 2014 ROGUE Exterior No Liability
Nissan 2014 VERSA NOTE Transmission No Liability
Subaru 2010 IMPREZA Exterior Other Consent Award
Subaru 2011 IMPREZA Engine No Liability
Subaru 2012 IMPREZA Computer/Electrical, Engine, Transmission Buy Back
Subaru 2012 IMPREZA Engine No Liability
Subaru 2012 LEGACY Engine No Liability
Subaru 2013 FORESTER Exterior Buy Back
Subaru 2013 IMPREZA Brakes, Interior Repairs
Subaru 2013 OUTBACK Air/Heat/Cool No Liability
Subaru 2014 FORESTER Engine Buy Back
Subaru 2014 FORESTER Engine Buy Back
Subaru 2014 FORESTER Engine Buy Back
Subaru 2014 FORESTER Interior No Liability
Toyota 2010 COROLLA Engine No Liability
Toyota 2010 LEXUS RX 350 Engine No Liability
Toyota 2010 MATRIX Interior No Liability
Toyota 2010 SIENNA Steering/Suspension, Transmission No Liability
Toyota 2011 RAV 4 Exterior Buy Back
Toyota 2011 RAV 4 Transmission Buy Back
Toyota 2012 SIENNA Interior Repairs, No Liability
Toyota 2012 TACOMA Transmission Buy Back, Other Consent Award
Toyota 2013 RAV 4 Brakes No Liability
Volkswagen 2010 AUDI R8 Steering/Suspension No Liability
Volkswagen 2010 GOLF WAGON TDI Engine Repairs, Out of Pocket Expense
Volkswagen 2011 TIGUAN Engine No Liability
Volkswagen 2011 TIGUAN Exterior Reimburse Repairs
Volkswagen 2012 AUDI Q5 Engine No Liability
Volkswagen 2012 JETTA Exterior No Liability
Volkswagen 2012 JETTA Interior Repairs
Volkswagen 2013 JETTA Exterior, Steering/Suspension, No Liability
Volkswagen 2013 JETTA TDI Engine Buy Back
Volkswagen 2013 JETTA TDI Computer/Electrical No Liability
Volkswagen 2013 PASSAT Exterior, Interior No Liability
Volkswagen 2013 TDI Steering/Suspension No Liability
Volkswagen 2013 TOUAREG Engine No Liability
Volkswagen 2014 GOLF TDI WAGON Computer/Electrical No Liability
Volkswagen 2014 JETTA Computer/Electrical No Jurisdiction
Volkswagen 2014 TIGUAN Engine No Liability