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2013 CAMVAP Award Statistics

How to use this Data

The chart below lists the summary information for each case arbitrated under the Agreement for Arbitration during 2013. It is important to view the case information in its proper context. In any given year, there are more than four million vehicles eligible for the program. CAMVAP handled 255 cases in 2013. This low number of cases is indicative of the quality of today’s motor vehicles.

Put in perspective, the number of arbitrated cases is less than 1/100th of one percent of all eligible vehicles, and if one looks at the inquiries to the program, they represent only 2/10ths of one percent of all eligible vehicles.

Therefore, the data has no statistical validity whatsoever, and should not be construed to be making any statement, whether positive or negative, about the quality or reliability of any model, or the products, in general, of any manufacturer.

By the time a dispute between a consumer and a manufacturer reaches CAMVAP, the manufacturer believes that it has done everything in its power to address the consumer’s complaint. From the consumer’s perspective, the manufacturer’s position or actions simply falls short of their expectations. CAMVAP allows both the consumer and the manufacturer the opportunity to resolve the issue in front of an independent arbitrator without the cost and delay that often accompanies court action.

The chart below shows the manufacturer’s name, the model year and the model of each vehicle that was the subject of CAMVAP arbitration. Complaints are classified into nine different classifications. More information on these classifications can be found in the annual report. In some cases, the chart will show multiple complaint classifications. The award section sets out the result of the hearing.

CAMVAP arbitrators can make one or more of the following type of awards.

  • Repairs – the manufacturer is required to repair the consumer’s vehicle at its expense; reimburse the consumer for repairs that have already been paid for by the consumer;
  • Buyback – the manufacturer is required to repurchase the consumer’s automobile in accordance with the formula set out in the CAMVAP Agreement for Arbitration;
  • Reimburse Repairs – the manufacturer is required to pay the consumer for the cost of repairs that have already been done to the vehicle at the consumer’s expense;
  • Out of Pocket Expense – the manufacturer is required to pay the consumer for up to $500 out of pocket expenses for taxis, towing, accommodation or diagnostic testing;
  • Other Consent Award – the consumer and the manufacturer agreed “on consent” to a solution that is not contained within the Agreement for Arbitration. The arbitrator has made the agreement between the parties the award;
  • No Liability – the consumer’s case did not prevail and there is no liability or responsibility on behalf of the manufacturer for the problems that were arbitrated;
  • No Jurisdiction – the arbitrator has found through the evidence and information at a hearing that he or she does not have the jurisdiction or authority to hear the matter brought forward by the consumer
Manufacturer  Model Year Model Complaint  Remedies
Chrysler 2007 RAM 2500 Steering/Suspension Repairs, Reimburse Repairs
Chrysler 2009 PATRIOT Steering/Suspension Reimburse Repairs
Chrysler 2009 TOWN AND COUNTRY Engine No Liability
Chrysler 2010 300 Brakes, Engine, Steering/Suspension Other Consent Award
Chrysler 2010 CARAVAN Air/Heat/Cool, Engine, Exterior, Steering/Suspension No Liability, Out of Pocket Expense
Chrysler 2010 CHARGER Engine No Liability
Chrysler 2010 DODGE RAM 1500 Accessories, Computer/Electrical Buy Back
Chrysler 2010 JEEP PATRIOT Steering/Suspension No Liability
Chrysler 2010 JEEP WRANGLER Engine, Exterior Buy Back
Chrysler 2010 JOURNEY Brakes, Engine Buy Back
Chrysler 2010 JOURNEY Transmission Out of Pocket Expense, Other Consent Award
Chrysler 2010 JOURNEY Engine Other Consent Award
Chrysler 2010 JOURNEY Brakes, Computer/Electrical, Engine, Exterior, Interior, Transmission Buy Back
Chrysler 2010 JOURNEY Computer/Electrical Buy Back
Chrysler 2010 JOURNEY Brakes, Engine Buy Back
Chrysler 2010 TOWN AND COUNTRY LTD Engine Buy Back
Chrysler 2011 300 Exterior, Interior, Steering/Suspension, Transmission Repairs
Chrysler 2011  JEEP WRANGLER SPORT Exterior Buy Back
Chrysler 2011 200 LX Steering/Suspension Buy Back
Chrysler 2011 GRAND CARAVAN Air/Heat/Cool, Engine, Steering/Suspension, Transmission Repairs
Chrysler 2011 GRAND CARAVAN Air/Heat/Cool, Exterior Buy Back
Chrysler 2011 GRAND CHEROOKEE SPECIAL EDITION Engine No Liability, Out of Pocket Expense
Chrysler 2011 JEEP WRANGLER Exterior, Interior Buy Back
Chrysler 2011 JEEP WRANGLER SAHARA Exterior Buy Back
Chrysler 2011 JOURNEY Steering/Suspension No Liability
Chrysler 2011 JOURNEY Engine No Liability
Chrysler 2011 JOURNEY Accessories, Computer/Electrical, Engine Buy Back
Chrysler 2011 RAM Transmission Buy Back
Chrysler 2011 RAM 2500 Exterior No Liability
Chrysler 2011 WRANGLER Exterior Repairs
Chrysler 2011 WRANGLER SAHARA Exterior Buy Back
Chrysler 2012 200 Brakes Other Consent Award
Chrysler 2012 300C Accessories, Exterior, Transmission Repairs, Buy Back
Chrysler 2012 CARAVAN Air/Heat/Cool Repairs
Chrysler 2012 CARAVAN Computer/Electrical, Transmission Buy Back, Out of Pocket Expense
Chrysler 2012 CARAVAN Steering/Suspension Buy Back, Out of Pocket Expense
Chrysler 2012 CHARGER SXT Brakes Buy Back, Out of Pocket Expense
Chrysler 2012 DODGE RAM 1500 ST Air/Heat/Cool Buy Back
Chrysler 2012 DODGE RAM TRUCK Steering/Suspension Repairs
Chrysler 2012 GRAND CARAVAN Exterior Other Consent Award
Chrysler 2012 GRAND CARAVAN Air/Heat/Cool Buy Back
Chrysler 2012 JEEP SAHARA Exterior Buy Back
Chrysler 2012 JEEP WRANGLER SAHARA UNLIMITED Exterior Repairs
Chrysler 2012 RAM Engine, Transmission Buy Back
Chrysler 2012 RAM 3500 Steering/Suspension Other Consent Award
Chrysler 2012 RAM 3500 Computer/Electrical Buy Back
Chrysler 2012 RAM3500 Exterior Buy Back
Chrysler 2012 WRANGLER Engine Buy Back
Chrysler 2012 WRANGLER SPORT Engine Buy Back
Chrysler 2013 CARAVAN Exterior, Transmission Buy Back
Chrysler 2013 GRAND CARAVAN Engine, Transmission Buy Back
Chrysler 2013 GRAND CARAVAN Transmission Out of Pocket Expense
Chrysler 2013 GRAND CARAVAN Engine, Exterior, Steering/Suspension, Transmission Out of Pocket Expense
Chrysler 2013 JEEP PATRIOT Computer/Electrical No Liability
Chrysler 2013 JOURNEY Accessories, Brakes Buy Back
Chrysler 2013 JOURNEY Engine Buy Back
Chrysler 2013 JOURNEY Steering/Suspension No Liability
Chrysler 2013 RAM Exterior Other Consent Award
Chrysler 2013 RAM TRUCK 1500 SPORT Computer/Electrical No Liability, Out of Pocket Expense
Chrysler 2013 RAM TRUCK 1500 SPORT Accessories, Computer/Electrical Buy Back
Ford 2008 F150 Engine Buy Back
Ford 2009 F250 Engine No Liability
Ford 2009 FOCUS Exterior No Liability
Ford 2010 EDGE Computer/Electrical Reimburse Repairs
Ford 2010 ESCAPE Transmission No Liability
Ford 2010 ESCAPE Exterior, Interior Other Consent Award
Ford 2010 ESCAPE Exterior No Liability
Ford 2010 ESCAPE LIMITED Exterior Repairs
Ford 2010 F150 Steering/Suspension, Transmission Buy Back
Ford 2010 F150 Computer/Electrical No Liability
Ford 2010 F150 Steering/Suspension, Transmission Buy Back
Ford 2010 F150 Steering/Suspension No Liability, No Jurisdiction
Ford 2010 F150 Accessories, Exterior, Interior, Transmission Buy Back
Ford 2010 F150 Transmission Repairs
Ford 2010 F150 Engine Reimburse Repairs
Ford 2010 F150 Exterior Repairs
Ford 2010 FOCUS Steering/Suspension No Liability
Ford 2010 FUSION Exterior Reimburse Repairs
Ford 2010 FUSION Transmission No Liability
Ford 2010 MUSTANG Exterior Repairs
Ford 2010 RANGER Transmission No Liability
Ford 2011 ESCAPE Exterior Buy Back
Ford 2011 ESCAPE Exterior Other Consent Award
Ford 2011 ESCAPE XLT Transmission No Liability
Ford 2011 ESCAPE XLT Transmission No Liability
Ford 2011 F150 Steering/Suspension, Transmission Repairs, Buy Back
Ford 2011 F150 Computer/Electrical, Engine, Steering/Suspension No Jurisdiction
Ford 2011 F150 Brakes, Computer/Electrical, Engine, Transmission Buy Back
Ford 2011 F150 Exterior Repairs
Ford 2011 F350 Computer/Electrical No Liability
Ford 2011 F350 Computer/Electrical Buy Back
Ford 2011 FIESTA Transmission No Liability
Ford 2011 FIESTA SEL Engine, Transmission Buy Back
Ford 2011 FLEX Steering/Suspension Buy Back
Ford 2011 FLEX Transmission Buy Back
Ford 2011 FORD Interior Repairs
Ford 2011 FORD F150 Computer/Electrical, Engine, Transmission Buy Back
Ford 2011 FUSION Engine No Liability
Ford 2011 FUSION Computer/Electrical, Engine, Exterior No Liability
Ford 2011 LINCOLN MKX Exterior No Liability
Ford 2011 LINCOLN MKZ Exterior No Liability
Ford 2011 MKS Interior Repairs
Ford 2011 MKX Accessories Repairs
Ford 2011 TAURUS Steering/Suspension Buy Back, Reimburse Repairs
Ford 2012 ESCAPE Transmission No Liability
Ford 2012 ESCAPEXLT Steering/Suspension Repairs
Ford 2012 EXPLORER Exterior No Liability
Ford 2012 F150 Engine Repairs
Ford 2012 F150 Computer/Electrical, Engine, Transmission Buy Back
Ford 2012 F150 Engine Buy Back, Out of Pocket Expense
Ford 2012 F150 Accessories, Computer/Electrical, Engine, Transmission Out of Pocket Expense
Ford 2012 FIESTA Transmission Repairs
Ford 2012 FOCUS Transmission No Liability
Ford 2012 FOCUS Computer/Electrical, Steering/Suspension, Transmission Buy Back
Ford 2012 FOCUS Accessories, Computer/Electrical, Engine No Liability
Ford 2012 FOCUS Transmission No Liability
Ford 2012 FOCUS Accessories, Engine, Interior No Liability
Ford 2012 FOCUS SEL Transmission No Liability, Out of Pocket Expense
Ford 2012 FOCUS TITANIUM Accessories No Liability
Ford 2012 MUSTANG Computer/Electrical, Steering/Suspension No Liability
Ford 2013 EDGE Exterior Repairs
Ford 2013 ESCAPE Exterior Repairs
Ford 2013 ESCAPE Computer/Electrical Buy Back
Ford 2013 ESCAPE Accessories, Exterior, Transmission Buy Back
Ford 2013 EXPLORER Computer/Electrical, Exterior Buy Back
Ford 2013 F150 Exterior Repairs, Reimburse Repairs
Ford 2013 F150 Exterior Buy Back
Ford 2013 FIESTA Transmission Buy Back
Ford 2013 FOCUS Transmission Repairs
Ford 2013 FOCUS Air/Heat/Cool, Engine, Interior Repairs, No Liability, Out of Pocket Expense
Ford 2013 LINCOLN MKX Exterior, Interior Repairs
Ford 2013 MUSTANG Air/Heat/Cool, Computer/Electrical, Engine Buy Back
General Motors 2008 ALLURE Steering/Suspension Repairs
General Motors 2009 ACADIA SLT1 Air/Heat/Cool, Engine Reimburse Repairs, No Liability
General Motors 2009 MALIBU Computer/Electrical, Engine, Exterior, Steering/Suspension Other Consent Award
General Motors 2009 SIERRA 1500 Engine, Transmission No Liability
General Motors 2010 ACADIA Engine Reimburse Repairs, No Liability
General Motors 2010 BUICK LACROSSE CXL Exterior Repairs
General Motors 2010 CHEVROLET COLORADO Exterior, Interior No Liability
General Motors 2010 COBALT Steering/Suspension Buy Back
General Motors 2010 EQUINOX Exterior Other Consent Award
General Motors 2010 SILVERADO 2500 Transmission No Liability
General Motors 2010 TERRAIN Transmission No Liability
General Motors 2011 ACADIA DENALI Engine Buy Back
General Motors 2011 EQUINOX LX Engine, Steering/Suspension No Liability
General Motors 2012 CAMARO Computer/Electrical, Engine, Transmission Buy Back
General Motors 2012 CRUZE Accessories, Air/Heat/Cool Repairs, No Liability
General Motors 2012 MALIBU Exterior, Interior, Steering/Suspension Buy Back
General Motors 2012 MALIBU Engine No Liability
General Motors 2013 CHEVROLET CRUZE Computer/Electrical, Engine, Steering/Suspension, Transmission Repairs, No Liability
Honda 2009 ACURA Engine No Liability
Honda 2012 PILOT Engine, Transmission No Liability
Honda 2013 ACURA RDX Engine No Liability
Hyundai 2010 ELANTRA GL Exterior, Steering/Suspension No Jurisdiction
Hyundai 2010 SANTA FE GLS Brakes Repairs
Hyundai 2010 VERACRUZ GLS LIMITED Accessories Other Consent Award
Hyundai 2011 SANTA FE Exterior No Liability
Hyundai 2011 SANTA FE Engine Buy Back
Hyundai 2011 SANTA FE Steering/Suspension No Liability
Hyundai 2011 SONATA Interior No Liability
Hyundai 2011 SONATA Exterior, Interior Buy Back
Hyundai 2011 TUSCON LTD Exterior Repairs, Buy Back
Hyundai 2011 VERACRUZ Computer/Electrical, Engine No Liability
Hyundai 2012 ELANTRA Engine No Liability
Hyundai 2012 ELANTRA Steering/Suspension Other Consent Award
Hyundai 2012 GENESIS COUPE Engine, Transmission No Jurisdiction
Hyundai 2012 SANTA FE Air/Heat/Cool, Exterior, Interior No Liability
Hyundai 2012 SANTA FE Engine Buy Back
Hyundai 2012 SONATA Exterior, Interior Buy Back
Hyundai 2012 SONATA Accessories, Exterior, Interior, Steering/Suspension Buy Back
Hyundai 2013 ELANTRA Exterior, Interior Buy Back
Hyundai 2013 SANTE FE Engine, Steering/Suspension, Transmission Repairs, No Liability
Hyundai 2013 SONATA TURBO Engine, Transmission No Liability
Hyundai 2013 TUSSAN DL Engine Repairs
KIA 2009 SPECTRA Engine Repairs, Out of Pocket Expense
KIA 2010 SOUL Engine Buy Back
KIA 2011 SORENTO Brakes Buy Back
KIA 2011 SORENTO EX Accessories, Computer/Electrical Buy Back
KIA 2011 SOUL Exterior No Liability
KIA 2011 SOUL Exterior No Liability
KIA 2012 SORENTO Steering/Suspension Repairs
KIA 2012 SORENTO Exterior Repairs
KIA 2013 RIO 5 Transmission No Liability
KIA 2013 SORENTO Computer/Electrical Buy Back
KIA 2013 SORENTO Engine Buy Back
KIA 2014 SORENTO Accessories Buy Back
Land Rover 2012 RANGE ROVER Engine Repairs
Land Rover 2013 RANGE ROVER SPORT LX Steering/Suspension No Liability
Mazda 2010 MAZDA 6 Computer/Electrical No Liability
Mazda 2011 MAZDA 3 Engine No Liability
Mazda 2011 MAZDA 3 Computer/Electrical, Steering/Suspension Buy Back
Mazda 2012 MAZDA 3 Transmission Reimburse Repairs, Out of Pocket Expense
Mercedes-Benz 2010 GL350 Accessories, Air/Heat/Cool, Computer/Electrical, Steering/Suspension Buy Back
Mercedes-Benz 2010 MERCEDES Engine No Liability
Mercedes-Benz 2011 E350 CONVERTIBLE Exterior Buy Back
Nissan 2009 350Z Interior No Liability
Nissan 2009 FX50 Engine Other Consent Award
Nissan 2009 MAXIMA Engine Reimburse Repairs, Out of Pocket Expense
Nissan 2010 ROGUE Transmission No Liability, Out of Pocket Expense
Nissan 2010 ROUGE Air/Heat/Cool Repairs, Buy Back
Nissan 2011 ROGUE Accessories, Air/Heat/Cool, Interior Repairs, No Liability
Nissan 2011 ROGUE Brakes, Computer/Electrical, Engine, Interior, Steering/Suspension, Transmission Repairs
Nissan 2011 ROGUE SL AWD Accessories No Liability
Nissan 2011 VERSA Steering/Suspension Other Consent Award
Nissan 2012 ALTIMA Steering/Suspension Buy Back
Nissan 2012 ALTIMA Accessories, Exterior, Steering/Suspension, Transmission No Liability
Nissan 2012 ALTIMA Transmission No Liability
Nissan 2012 FRONTIER SL Engine Buy Back
Nissan 2012 LEAF Computer/Electrical No Liability
Nissan 2012 VERSA Engine No Jurisdiction
Nissan 2013 ALTIMA Air/Heat/Cool, Computer/Electrical, Exterior Buy Back
Nissan 2013 ALTIMA Air/Heat/Cool, Transmission No Liability
Nissan 2013 ALTIMA Exterior, Interior, Steering/Suspension Buy Back
Nissan 2013 INFINITI Accessories, Computer/Electrical Buy Back
Nissan 2013 INFINITI  JX35 Interior Other Consent Award
Subaru 2010 IMPREZA Exterior Repairs
Subaru 2010 LEGACY AWD Computer/Electrical Repairs
Subaru 2011 FORESTER Computer/Electrical, Engine No Liability
Subaru 2011 IMPREZA Engine, Transmission Repairs, No Liability
Subaru 2011 OUTBACK Exterior Repairs, Out of Pocket Expense
Subaru 2013 FORESTER Accessories Reimburse Repairs
Toyota 2010 COROLLA Engine Repairs
Toyota 2012 SIENNA Interior Repairs, No Liability
Toyota 2012 TACOMA Engine Buy Back
Toyota 2012 TUNDRA Accessories, Engine No Liability
Toyota 2012 VENZA Accessories No Liability
Toyota 2012 VENZA LE Steering/Suspension Buy Back
Toyota 2013 COROLLA Exterior No Liability
Toyota 2013 TACOMA Exterior No Liability
Volkswagen 2008 AUDI A4 Engine No Liability
Volkswagen 2009 A4 Engine Reimburse Repairs, Out of Pocket Expense
Volkswagen 2009 JETTA Exterior Repairs
Volkswagen 2011 JETTA Interior No Liability
Volkswagen 2011 JETTA Computer/Electrical Buy Back
Volkswagen 2012 AUDI TTS Steering/Suspension Buy Back
Volkswagen 2012 EOS Transmission No Liability
Volkswagen 2012 GOLF GTI Exterior Repairs
Volkswagen 2013 JETTA TDI Engine Buy Back