View Other Award Statistics

2012 CAMVAP Award Statistics

How to use this Data

The chart below lists the summary information for each case arbitrated under the Agreement for Arbitration during 2012. It is important to view the case information in its proper context. In any given year, there are more than four million vehicles eligible for the program. CAMVAP handled¬†223 cases in 2012. This low number of cases is indicative of the quality of today’s motor vehicles.

Put in perspective, the number of arbitrated cases is less than 1/100th of one percent of all eligible vehicles, and if one looks at the inquiries to the program, they represent only 2/10ths of one percent of all eligible vehicles.

Therefore, the data has no statistical validity whatsoever, and should not be construed to be making any statement, whether positive or negative, about the quality or reliability of any model, or the products, in general, of any manufacturer.

By the time a dispute between a consumer and a manufacturer reaches CAMVAP, the manufacturer believes that it has done everything in its power to address the consumer’s complaint. From the consumer’s perspective, the manufacturer’s position or actions simply falls short of their expectations. CAMVAP allows both the consumer and the manufacturer the opportunity to resolve the issue in front of an independent arbitrator without the cost and delay that often accompanies court action.

The chart below shows the manufacturer’s name, the model year and the model of each vehicle that was the subject of CAMVAP arbitration. Complaints are classified into nine different classifications. More information on these classifications can be found in the annual report. In some cases, the chart will show multiple complaint classifications. The award section sets out the result of the hearing.

CAMVAP arbitrators can make one or more of the following type of awards.

  • Repairs – the manufacturer is required to repair the consumer’s vehicle at its expense; reimburse the consumer for repairs that have already been paid for by the consumer;
  • Buyback – the manufacturer is required to repurchase the consumer’s automobile in accordance with the formula set out in the CAMVAP Agreement for Arbitration;
  • Reimburse Repairs – the manufacturer is required to pay the consumer for the cost of repairs that have already been done to the vehicle at the consumer’s expense;
  • Out of Pocket Expense – the manufacturer is required to pay the consumer for up to $500 out of pocket expenses for taxis, towing, accommodation or diagnostic testing;
  • Other Consent Award – the consumer and the manufacturer agreed “on consent” to a solution that is not contained within the Agreement for Arbitration. The arbitrator has made the agreement between the parties the award;
  • No Liability – the consumer’s case did not prevail and there is no liability or responsibility on behalf of the manufacturer for the problems that were arbitrated;
  • No Jurisdiction – the arbitrator has found through the evidence and information at a hearing that he or she does not have the jurisdiction or authority to hear the matter brought forward by the consumer
Manufacturer Model Year Model Complaint Remedies
Chrysler 2007 DODGE RAM Engine No Liability
Chrysler 2007 SPRINTER Exterior Repairs
Chrysler 2008 COMPASS Steering/Suspension No Liability
Chrysler 2008 DODGE DAKOTA Steering/Suspension No Liability
Chrysler 2008 DODGE RAM 3500 Engine Repairs
Chrysler 2008 JEEP SAHARA Engine Other Consent Award
Chrysler 2008 JEEP WRANGLER Engine No Jurisdiction
Chrysler 2008 JEEP WRANGLER Engine Repairs
Chrysler 2008 JEEP WRANGLER Exterior Repairs
Chrysler 2008 JEEP WRANGLER UNLIMITED Engine No Liability
Chrysler 2008 JEEP WRANGLER UNLIMITED Exterior Repairs
Chrysler 2009 DODGE JOURNEY Exterior Other Consent Award
Chrysler 2009 JEEP GRAND CHEROKEE Air/Heat/Cool, Computer/Electrical, Engine No Liability
Chrysler 2009 RAM 1500 Interior No Liability
Chrysler 2010 AVENGER Engine, Transmission Repairs, No Liability
Chrysler 2010 DODGE CARAVAN Computer/Electrical, Exterior Buy Back
Chrysler 2010 DODGE CARAVAN Engine Buy Back
Chrysler 2010 DODGE CARAVAN Transmission No Liability
Chrysler 2010 DODGE CARAVAN Brakes, Computer/Electrical, Exterior, Steering/Suspension Other Consent Award
Chrysler 2010 DODGE CHARGER STX Engine, Exterior, Transmission Buy Back
Chrysler 2010 DODGE JOURNEY Computer/Electrical Buy Back
Chrysler 2010 DODGE JOURNEY Brakes, Steering/Suspension No Liability
Chrysler 2010 DODGE JOURNEY Transmission No Liability
Chrysler 2010 DODGE JOURNEY Brakes Other Consent Award
Chrysler 2010 GRAND CARAVAN Computer/Electrical Buy Back
Chrysler 2010 GRAND CARAVAN Computer/Electrical Buy Back
Chrysler 2010 GRAND CARAVAN Air/Heat/Cool Reimburse Repairs
Chrysler 2010 GRAND CARAVAN Computer/Electrical, Exterior, Transmission Other Consent Award
Chrysler 2010 GRAND CARAVAN SE Exterior No Liability
Chrysler 2010 JEEP PATRIOT Air/Heat/Cool No Liability
Chrysler 2010 JEEP WRANGLER Exterior, Interior Buy Back
Chrysler 2010 LIBERTY Transmission No Liability
Chrysler 2010 RAM 1500 Engine, Transmission No Liability
Chrysler 2010 RAM 1500 Interior No Liability
Chrysler 2010 RAM 1500 Transmission No Liability
Chrysler 2010 TOWN COUNTY Brakes Other Consent Award
Chrysler 2011 300C Exterior Buy Back
Chrysler 2011 CALIBER Engine Other Consent Award
Chrysler 2011 DODGE CARAVAN Exterior No Jurisdiction
Chrysler 2011 DODGE CHALLENGER RT Computer/Electrical, Steering/Suspension Buy Back
Chrysler 2011 DODGE GRAND CARAVAN Engine Buy Back
Chrysler 2011 DODGE JOURNEY Accessories Buy Back
Chrysler 2011 DODGE JOURNEY Computer/Electrical Buy Back
Chrysler 2011 DODGE JOURNEY Exterior, Transmission Repairs, No Liability
Chrysler 2011 GRAND CARAVAN Computer/Electrical Buy Back
Chrysler 2011 GRAND CARAVAN Steering/Suspension Buy Back
Chrysler 2011 GRAND CARAVAN Exterior Repairs
Chrysler 2011 GRAND CHEROKEE Computer/Electrical Buy Back
Chrysler 2011 GRAND CHEROOKEE Interior No Jurisdiction
Chrysler 2011 JEEP Exterior Buy Back
Chrysler 2011 JEEP COMPASS NORTH EDITION Accessories No Liability
Chrysler 2011 JEEP WRANGLER Exterior Buy Back
Chrysler 2011 JEEP WRANGLER Exterior, Interior Buy Back
Chrysler 2011 JEEP WRANGLER Exterior, Transmission Buy Back
Chrysler 2011 JEEP WRANGLER RUBICON Exterior Buy Back
Chrysler 2011 JEEP WRANGLER UNLIMITED Transmission Repairs, No Liability
Chrysler 2011 RAM 1500 Accessories Repairs
Chrysler 2011 RAM 1500 Exterior Repairs
Chrysler 2011 RAM HD 2500 Transmission No Liability
Chrysler 2011 TOWN AND COUNTRY Air/Heat/Cool, Exterior Buy Back
Chrysler 2011 WRANGLER Exterior Repairs
Chrysler 2012 DODGE CARAVAN Engine No Jurisdiction
Chrysler 2012 DODGE JOURNEY Computer/Electrical Buy Back
Chrysler 2012 DODGE JOURNEY Computer/Electrical No Liability
Chrysler 2012 JEEP PATRIOT Air/Heat/Cool Buy Back
Chrysler 2012 RAM 3500 Transmission Reimburse Repairs, Out of Pocket Expense
Chrysler 2012 SEBRING 200 Accessories, Brakes, Computer/Electrical, Engine, Exterior No Liability
Ford 2008 ESCAPE Transmission Reimburse Repairs
Ford 2008 ESCAPE Exterior Repairs
Ford 2008 ESCAPE LIMITED Exterior No Liability
Ford 2008 EXPLORER Brakes, Engine No Liability
Ford 2008 F150 Exterior Repairs
Ford 2008 F250 Engine No Liability
Ford 2008 F350 Engine No Liability
Ford 2008 F350 Engine Repairs
Ford 2008 F350 SUPER DUTY DIESEL Transmission No Liability
Ford 2008 FUSION Transmission No Liability
Ford 2008 GT MUSTANG Exterior No Liability
Ford 2008 LINCOLN MKX Exterior Repairs
Ford 2008 MUSTANG SHELBY Transmission No Liability
Ford 2008 RANGER FX Transmission No Liability
Ford 2008 TAURUS X Exterior No Liability
Ford 2009 F150 Engine Reimburse Repairs
Ford 2009 F350 Transmission Repairs, No Jurisdiction
Ford 2009 FLEX LIMITED Transmission No Liability
Ford 2009 RANGER Transmission No Liability
Ford 2010 EDGE SEL AWD Exterior Repairs
Ford 2010 ESCAPE Transmission Buy Back
Ford 2010 ESCAPE Engine No Liability
Ford 2010 ESCAPE Interior Repairs
Ford 2010 ESCAPE XLT Steering/Suspension, Transmission No Liability
Ford 2010 F150 Steering/Suspension Buy Back
Ford 2010 F150 Steering/Suspension No Liability
Ford 2010 F150 Transmission No Liability
Ford 2010 F150 Computer/Electrical Other Consent Award
Ford 2010 F150 Transmission Reimburse Repairs
Ford 2010 F250 Engine No Liability
Ford 2010 RANGER Engine Buy Back
Ford 2010 TAURUS Transmission Buy Back
Ford 2011 EDGE Steering/Suspension No Liability
Ford 2011 ESCAPE Engine Buy Back
Ford 2011 ESCAPE Engine, Steering/Suspension, Transmission No Liability
Ford 2011 ESCAPE Transmission No Liability
Ford 2011 ESCAPE Transmission No Liability, Out of Pocket Expense
Ford 2011 ESCAPE Transmission Other Consent Award
Ford 2011 F150 Computer/Electrical Buy Back
Ford 2011 F150 Steering/Suspension, Transmission Buy Back
Ford 2011 F150 Transmission Buy Back
Ford 2011 F150 Transmission Buy Back
Ford 2011 F150 Engine No Liability
Ford 2011 F150 Engine, Transmission No Liability
Ford 2011 F150 Engine, Transmission No Liability
Ford 2011 F150 Transmission No Liability
Ford 2011 F150 Engine, Transmission Other Consent Award
Ford 2011 F150 Engine, Transmission Repairs, Buy Back
Ford 2011 F250 Computer/Electrical, Exterior, Steering/Suspension, Transmission No Liability
Ford 2011 FIESTA Exterior No Liability
Ford 2011 FIESTA Computer/Electrical, Transmission Repairs
Ford 2011 FIESTA Transmission Other Consent Award
Ford 2011 FOCUS Computer/Electrical Buy Back
Ford 2011 FOCUS SE Steering/Suspension No Liability
Ford 2011 LINCOLN MKX Computer/Electrical No Liability
Ford 2012 EDGE Computer/Electrical Buy Back
Ford 2012 ESCAPE TLD Interior Repairs
Ford 2012 EXPLORER Brakes No Liability
Ford 2012 EXPLORER Exterior Other Consent Award
Ford 2012 FIESTA Engine Buy Back
Ford 2012 FOCUS Computer/Electrical, Engine, Steering/Suspension, Transmission Buy Back
Ford 2012 FOCUS Engine, Steering/Suspension Buy Back
Ford 2012 FOCUS Exterior, Interior Buy Back
Ford 2012 FOCUS TITANTIUM Computer/Electrical Repairs
Ford 2012 RANGER Computer/Electrical No Liability
General Motors 2008 ALLURE Steering/Suspension Repairs
General Motors 2008 CADILLAC CTS Engine No Liability
General Motors 2008 COBALT Exterior No Jurisdiction
General Motors 2008 G6 Steering/Suspension No Liability
General Motors 2008 SIERRA Exterior No Liability
General Motors 2009 2500 Engine Reimburse Repairs
General Motors 2009 CADILLAC CTS Exterior No Liability
General Motors 2009 SIERRA Exterior Repairs
General Motors 2010 CAMERO Accessories, Engine, Steering/Suspension No Liability
General Motors 2010 COLORADO LT Exterior, Interior, Steering/Suspension No Liability
General Motors 2010 CTS CADILLAC Interior Other Consent Award
General Motors 2010 PONTIAC G5 Steering/Suspension Other Consent Award
General Motors 2010 SILVERADO Steering/Suspension Buy Back
General Motors 2010 SILVERADO 1500 Transmission No Liability
General Motors 2011 AVEO 5 LS Brakes, Engine, Transmission Repairs, No Liability, No Jurisdiction
General Motors 2011 LACROSSE Computer/Electrical, Exterior Repairs, No Jurisdiction
General Motors 2011 SILVERADO C1500 Steering/Suspension, Transmission Buy Back
General Motors 2011 SILVERADO K1500 LT Computer/Electrical Repairs
General Motors 2012 CHEVY CRUZE Brakes, Interior No Liability
General Motors 2012 CRUZE Computer/Electrical, Engine, Transmission No Jurisdiction
General Motors 2012 CRUZE Accessories, Air/Heat/Cool Repairs, No Liability
General Motors 2012 SIERRA Exterior Buy Back
Honda 2009 ACCORD COUPE Engine, Exterior Buy Back, No Jurisdiction
Honda 2011 INSIGHT Transmission Repairs
Honda 2012 CIVIC LX Transmission No Liability
Honda 2012 MDX Steering/Suspension No Liability
Honda 2012 PILOT EXL Steering/Suspension Other Consent Award
Hyundai 2010 ELANTRA Exterior No Liability
Hyundai 2010 ELANTRA Exterior Repairs, Reimburse Repairs
Hyundai 2010 ELANTRA GL Exterior Buy Back
Hyundai 2010 EQUS Engine Other Consent Award
Hyundai 2010 SANTA FE Transmission Buy Back
Hyundai 2010 SANTA FE Transmission No Liability
Hyundai 2010 SANTA FE Transmission No Liability
Hyundai 2010 SONATA Transmission Other Consent Award
Hyundai 2010 SONATA GLS Transmission Buy Back, Out of Pocket Expense
Hyundai 2010 TUCSON Engine Buy Back
Hyundai 2011 ELANTRA TOURING SPORT Steering/Suspension, Transmission No Liability
Hyundai 2011 SANTA FE Computer/Electrical Buy Back
Hyundai 2011 SONATA Computer/Electrical Buy Back
Hyundai 2011 SONATA Steering/Suspension Buy Back, Out of Pocket Expense
Hyundai 2011 SONATA Exterior Repairs
Hyundai 2011 VERACRUZ Transmission No Liability
Hyundai 2012 ELANTRA Exterior, Steering/Suspension No Jurisdiction
KIA 2007 OPTIMA Computer/Electrical Repairs
KIA 2009 BORREGO Computer/Electrical Buy Back
KIA 2010 FORTE Engine Buy Back
KIA 2010 SOUL 4U Exterior Repairs
KIA 2011 FORTE Computer/Electrical, Engine No Liability, Out of Pocket Expense
KIA 2012 SORENTO Engine Buy Back
Land Rover 2011 RANGE ROVER Exterior, Steering/Suspension Buy Back
Mazda 2008 3 SPEED Transmission No Liability
Mazda 2008 B4000 Transmission No Liability
Mazda 2008 CX7 Engine No Liability
Mazda 2010 3 Engine, Exterior No Liability
Mazda 2010 3 SPEED Engine No Liability, Out of Pocket Expense
Mazda 2010 CX9 Engine No Liability
Mazda 2011 2 Engine No Liability
Mercedes-Benz 2007 C280 4MATIC Steering/Suspension No Liability
Mercedes-Benz 2007 S550V4M Computer/Electrical, Transmission No Liability
Mercedes-Benz 2008 S450 Interior No Liability
Mercedes-Benz 2010 GL350BT Engine No Liability
Nissan 2009 ALTIMA Transmission No Liability
Nissan 2009 CUBE Air/Heat/Cool Other Consent Award
Nissan 2010 SENTRA Steering/Suspension No Liability
Nissan 2011 ALTIMA Accessories, Computer/Electrical, Engine, Exterior, Interior, Steering/Suspension, Transmission No Liability
Nissan 2011 JUKE Engine Buy Back
Nissan 2011 PATHFINER Exterior, Interior Buy Back
Nissan 2012 CUBE Transmission No Liability
Nissan 2012 INFINITI Exterior, Transmission Repairs, No Liability
Subaru 2009 FORESTER Engine No Liability
Subaru 2009 IMPREZA Computer/Electrical Other Consent Award
Subaru 2009 IMPREZA Engine Other Consent Award
Subaru 2010 FORESTER Engine No Liability
Subaru 2011 OUTBACK Steering/Suspension Other Consent Award
Toyota 2009 COROLLA Engine Buy Back
Toyota 2009 RAV 4 Engine Buy Back
Toyota 2010 CAMRI Air/Heat/Cool, Exterior, Interior, Transmission No Liability
Toyota 2011 COROLLA S Steering/Suspension No Liability
Toyota 2011 LEXUS HS250H Accessories, Brakes, Computer/Electrical Buy Back
Toyota 2011 SIENNA Air/Heat/Cool No Liability
Toyota 2011 TUNDRA Exterior Buy Back
Volkswagen 2008 AUDI A5 Transmission Repairs
Volkswagen 2010 AUDI A4 Engine No Liability
Volkswagen 2011 AUDI A5 Exterior No Liability
Volkswagen 2011 GOLF Steering/Suspension, Transmission Buy Back