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2011 CAMVAP Award Statistics

How to use this Data

The chart below lists the summary information for each case arbitrated under the Agreement for Arbitration during 2011. It is important to view the case information in its proper context. In any given year, there are more than four million vehicles eligible for the program. CAMVAP handled¬†269 cases in 2011. This low number of cases is indicative of the quality of today’s motor vehicles.

Put in perspective, the number of arbitrated cases is less than 1/100th of one percent of all eligible vehicles, and if one looks at the inquiries to the program, they represent only 2/10ths of one percent of all eligible vehicles.

Therefore, the data has no statistical validity whatsoever, and should not be construed to be making any statement, whether positive or negative, about the quality or reliability of any model, or the products, in general, of any manufacturer.

By the time a dispute between a consumer and a manufacturer reaches CAMVAP, the manufacturer believes that it has done everything in its power to address the consumer’s complaint. From the consumer’s perspective, the manufacturer’s position or actions simply falls short of their expectations. CAMVAP allows both the consumer and the manufacturer the opportunity to resolve the issue in front of an independent arbitrator without the cost and delay that often accompanies court action.

The chart below shows the manufacturer’s name, the model year and the model of each vehicle that was the subject of CAMVAP arbitration. Complaints are classified into nine different classifications. More information on these classifications can be found in the annual report. In some cases, the chart will show multiple complaint classifications. The award section sets out the result of the hearing.

CAMVAP arbitrators can make one or more of the following type of awards.

  • Repairs – the manufacturer is required to repair the consumer’s vehicle at its expense; reimburse the consumer for repairs that have already been paid for by the consumer;
  • Buyback – the manufacturer is required to repurchase the consumer’s automobile in accordance with the formula set out in the CAMVAP Agreement for Arbitration;
  • Reimburse Repairs – the manufacturer is required to pay the consumer for the cost of repairs that have already been done to the vehicle at the consumer’s expense;
  • Out of Pocket Expense – the manufacturer is required to pay the consumer for up to $500 out of pocket expenses for taxis, towing, accommodation or diagnostic testing;
  • Other Consent Award – the consumer and the manufacturer agreed “on consent” to a solution that is not contained within the Agreement for Arbitration. The arbitrator has made the agreement between the parties the award;
  • No Liability – the consumer’s case did not prevail and there is no liability or responsibility on behalf of the manufacturer for the problems that were arbitrated;
  • No Jurisdiction – the arbitrator has found through the evidence and information at a hearing that he or she does not have the jurisdiction or authority to hear the matter brought forward by the consumer
Manufacturer Model Year Model Complaint(s) Remedy(ies)
Chrysler 2006 JEEP Computer/Electrical, Transmission Repairs, Reimburse Repairs, No Liability
Chrysler 2007 CALIBER Engine No Liability
Chrysler 2007 DODGE CARAVAN Transmission No Liability
Chrysler 2007 DODGE CHARGER Engine Repairs
Chrysler 2007 DODGE NITRO Engine Repairs
Chrysler 2007 PACIFICA Transmission No Liability
Chrysler 2007 RAM 2500 Steering/Suspension Repairs, Reimburse Repairs
Chrysler 2008 CALIBER Exterior Buy Back
Chrysler 2008 DODGE 550 Transmission No Liability
Chrysler 2008 DODGE DAKOTA Steering/Suspension Repairs
Chrysler 2008 DODGE GRAND CARAVAN Interior No Liability
Chrysler 2008 DODGE GRAND CARAVAN Brakes, Steering/Suspension, Transmission No Liability
Chrysler 2008 DODGE GRAND CARAVAN Engine Repairs
Chrysler 2008 DODGE MAGNUM Transmission Buy Back
Chrysler 2008 DODGE NITRO Air/Heat/Cool, Computer/Electrical Repairs
Chrysler 2008 JEEP GRAND CHEROKEE Steering/Suspension No Liability
Chrysler 2008 RAM2500 Engine Repairs
Chrysler 2008 SEBRING Steering/Suspension No Liability
Chrysler 2008 SEBRING Engine Repairs
Chrysler 2009 CALIBER Brakes, Engine Repairs, No Liability
Chrysler 2009 COMPASS Transmission Other Consent Award
Chrysler 2009 DODGE CHALLENGER Steering/Suspension, Transmission No Liability
Chrysler 2009 DODGE JOURNEY Computer/Electrical, Steering/Suspension Buy Back
Chrysler 2009 DODGE JOURNEY Computer/Electrical, Steering/Suspension Buy Back
Chrysler 2009 DODGE JOURNEY Interior Other Consent Award
Chrysler 2009 RAM1500 Steering/Suspension Other Consent Award
Chrysler 2010 CALIBER Steering/Suspension Buy Back
Chrysler 2010 DODGE CARAVAN Engine No Liability
Chrysler 2010 DODGE CARAVAN Engine, Transmission No Liability
Chrysler 2010 DODGE CHALLENGER Engine No Liability
Chrysler 2010 DODGE GRAND CARAVAN Computer/Electrical, Engine Buy Back
Chrysler 2010 DODGE GRAND CARAVAN Engine Buy Back
Chrysler 2010 DODGE GRAND CARAVAN Engine Buy Back
Chrysler 2010 DODGE GRAND CARAVAN Engine Buy Back
Chrysler 2010 DODGE GRAND CARAVAN Engine Repairs
Chrysler 2010 DODGE JOURNEY Engine Buy Back
Chrysler 2010 DODGE JOURNEY Exterior Buy Back
Chrysler 2010 DODGE JOURNEY Steering/Suspension No Liability
Chrysler 2010 DODGE JOURNEY Engine No Liability
Chrysler 2010 DODGE JOURNEY Engine No Liability
Chrysler 2010 DODGE JOURNEY Exterior Other Consent Award
Chrysler 2010 DODGE RAM 1500 Engine Buy Back
Chrysler 2010 NITRO Exterior Repairs
Chrysler 2010 RAM Transmission Buy Back
Chrysler 2010 RAM 1500 Computer/Electrical Buy Back
Chrysler 2010 RAM 1500 Engine, Exterior Buy Back
Chrysler 2010 RAM 1500 Exterior Buy Back
Chrysler 2010 RAM 1500 Exterior Repairs
Chrysler 2010 RAM 2500 Steering/Suspension Buy Back
Chrysler 2010 RAM 2500 Exterior No Liability
Chrysler 2010 RAM 3500 Computer/Electrical No Liability
Chrysler 2010 TOWN COUNTRY Engine, Exterior No Liability
Chrysler 2011 300 Exterior Repairs
Chrysler 2011 CALIBER Engine Other Consent Award
Chrysler 2011 DODGE CARAVAN Computer/Electrical Buy Back
Chrysler 2011 DODGE CARAVAN Exterior Repairs, Reimburse Repairs
Chrysler 2011 DODGE GRAND CARAVAN CREW Transmission No Liability
Chrysler 2011 DODGE JOURNEY Brakes, Computer/Electrical, Interior No Liability
Chrysler 2011 DODGE JOURNEY Accessories Other Consent Award
Chrysler 2011 DODGE RAM 1500 Exterior Other Consent Award
Ford 2007 EXPLORER Engine No Liability
Ford 2007 F350 Engine Repairs
Ford 2007 FOCUS Exterior, Transmission No Liability
Ford 2007 FUSION Interior No Liability
Ford 2007 LINCOLN NAVIGATOR Exterior Repairs
Ford 2007 RANGER Engine Repairs, Out of Pocket Expense
Ford 2008 ESCAPE Computer/Electrical Buy Back
Ford 2008 ESCAPE Engine No Liability
Ford 2008 ESCAPE Transmission Reimburse Repairs
Ford 2008 ESCAPE Exterior Repairs
Ford 2008 EXPEDITION Exterior No Liability
Ford 2008 F150 Engine Buy Back
Ford 2008 F150 Steering/Suspension No Liability
Ford 2008 F150 Engine Repairs
Ford 2008 F150 Exterior Repairs
Ford 2008 F150 CREW CAB Engine Repairs
Ford 2008 F250 Engine No Liability
Ford 2008 FOCUS SE Exterior Repairs
Ford 2008 FORD RANGER Computer/Electrical No Liability
Ford 2008 MARK LT Engine, Exterior No Liability
Ford 2008 RANGER Transmission No Liability
Ford 2008 RANGER Engine Reimburse Repairs
Ford 2008 TAURUS Steering/Suspension Reimburse Repairs
Ford 2009 ESCAPE Transmission No Liability
Ford 2009 ESCAPE Engine, Transmission No Liability, Other Consent Award
Ford 2009 ESCAPE Steering/Suspension, Transmission Repairs, Reimburse Repairs, No Liability
Ford 2009 ESCAPE XLT Air/Heat/Cool, Engine No Liability
Ford 2009 F150 Accessories, Computer/Electrical Buy Back
Ford 2009 F350 Transmission Repairs
Ford 2009 FOCUS Exterior No Liability
Ford 2009 FOCUS Exterior Repairs
Ford 2009 MUSTANG Exterior Repairs
Ford 2009 RANGER Transmission Buy Back
Ford 2009 RANGER Exterior No Liability
Ford 2010 ESCAPE Transmission Buy Back
Ford 2010 ESCAPE Transmission No Liability
Ford 2010 ESCAPE Transmission No Liability
Ford 2010 ESCAPE Transmission No Liability
Ford 2010 F150 Engine, Steering/Suspension, Transmission Buy Back
Ford 2010 F150 Exterior, Steering/Suspension, Transmission Buy Back
Ford 2010 F150 Steering/Suspension Buy Back
Ford 2010 F150 Transmission Buy Back
Ford 2010 F150 Transmission Buy Back
Ford 2010 F150 Transmission Buy Back
Ford 2010 F150 Transmission Buy Back
Ford 2010 F150 Engine, Exterior No Liability
Ford 2010 F150 Exterior No Liability
Ford 2010 F150 Exterior No Liability
Ford 2010 F150 Exterior No Liability
Ford 2010 F150 Exterior Repairs
Ford 2010 F150 Exterior Repairs
Ford 2010 F150 Exterior Repairs
Ford 2010 F150 4X4 Computer/Electrical Buy Back
Ford 2010 F250 Exterior No Liability
Ford 2010 F350 Engine Buy Back, Out of Pocket Expense
Ford 2010 FOCUS Steering/Suspension No Liability
Ford 2010 FOCUS SES Interior Repairs
Ford 2010 FUSION Computer/Electrical, Exterior, Transmission No Liability
Ford 2010 FUSION HYBRID Engine, Repairs
Ford 2010 RANGER Interior No Liability
Ford 2010 TAURUS Computer/Electrical No Liability
Ford 2011 EDGE Computer/Electrical, Engine Buy Back
Ford 2011 EDGE Engine, Interior No Liability
Ford 2011 ESCAPE Transmission No Liability
Ford 2011 ESCAPE XLT Engine, Interior, Steering/Suspension No Liability
Ford 2011 ESCAPE XLT 4X4 Transmission Repairs
Ford 2011 F150 Transmission Buy Back
Ford 2011 F150 Transmission Buy Back
Ford 2011 F150 Transmission No Liability
Ford 2011 F350 Computer/Electrical, Transmission Buy Back
Ford 2011 F350 SUPER DUTY Steering/Suspension Repairs
Ford 2011 LINCOLN MKK Computer/Electrical Buy Back
Ford 2011 MUSTANG Engine, Transmission Buy Back
Ford 2011 MUSTANG Computer/Electrical, Transmission No Liability
Ford 2011 MUSTANG Transmission No Liability
Ford 2011 MUSTANG Engine Other Consent Award
Ford 2011 MUSTANG Transmission Other Consent Award
Ford 2011 MUSTANG Engine Repairs
General Motors 2006 TRAILBLAZER SS Air/Heat/Cool, Brakes, Steering/Suspension Repairs, No Liability
General Motors 2007 PONTIAC TORRENT Exterior Other Consent Award
General Motors 2008 COBALT SS TURBO Transmission Buy Back
General Motors 2008 G6 Computer/Electrical, Engine Repairs
General Motors 2008 MONTANA Air/Heat/Cool, Computer/Electrical, Exterior, Steering/Suspension Other Consent Award
General Motors 2008 SILVERADO 1500 Steering/Suspension Repairs
General Motors 2009 AURA XE Steering/Suspension No Liability
General Motors 2009 COBALT Brakes, Computer/Electrical, Engine No Liability
General Motors 2009 COBALT Transmission No Liability
General Motors 2009 COBOLT Brakes, Computer/Electrical, Engine No Liability
General Motors 2009 COBOLT Steering/Suspension Other Consent Award
General Motors 2009 WAVE Computer/Electrical, Engine, Steering/Suspension No Liability
General Motors 2010 CANYON Brakes, Transmission No Liability
General Motors 2010 COBALT Engine Repairs
General Motors 2010 EQUINOX Engine Buy Back
General Motors 2010 FUSION Transmission No Liability
General Motors 2010 MALIBU Steering/Suspension Buy Back
General Motors 2010 SIERRA Accessories No Liability
General Motors 2010 SIERRA Computer/Electrical No Liability
General Motors 2010 SIERRA Steering/Suspension Other Consent Award
General Motors 2010 TERRAIN Accessories, Exterior, Transmission No Liability
General Motors 2011 TERRAIN Engine Buy Back
Honda 2007 ODYSSEY Engine No Liability
Honda 2008 CIVIC DX Engine Buy Back
Honda 2009 ACCORD Steering/Suspension Buy Back
Honda 2010 ACCORD Transmission No Liability
Honda 2010 CIVIC Exterior No Liability
Hyundai 2007 ELANTRA Air/Heat/Cool, Engine Other Consent Award
Hyundai 2007 SANTA FE Transmission Reimburse Repairs
Hyundai 2008 AZERA Steering/Suspension Buy Back, Out of Pocket Expense
Hyundai 2009 ACCENT Transmission Reimburse Repairs
Hyundai 2009 ACCENT Engine Repairs
Hyundai 2009 ACCENT Engine, Interior Repairs
Hyundai 2009 ACCENT GL Steering/Suspension Repairs
Hyundai 2009 ELANTRA Computer/Electrical No Liability
Hyundai 2009 ELANTRA Steering/Suspension, Transmission No Liability, Other Consent Award
Hyundai 2009 SANTA FE Steering/Suspension Repairs
Hyundai 2010 ELANTRA Engine, Interior No Liability
Hyundai 2010 GENESIS Steering/Suspension Buy Back
Hyundai 2010 SANTA FE Computer/Electrical, Exterior, Transmission Buy Back
Hyundai 2010 SANTA FE Interior, Steering/Suspension, Transmission Buy Back
Hyundai 2010 SANTA FE Transmission No Liability
Hyundai 2010 SANTA FE Brakes, Engine, Exterior, Interior, Transmission, Repairs, No Liability
Hyundai 2010 TUCSON Steering/Suspension Buy Back
Hyundai 2010 TUCSON Air/Heat/Cool, Computer/Electrical No Liability
Hyundai 2011 GENESIS Air/Heat/Cool Repairs
Hyundai 2011 SONATA Steering/Suspension No Liability
Hyundai 2011 SONATA Steering/Suspension Other Consent Award
Hyundai 2011 SONATA TURBO Steering/Suspension Buy Back
Hyundai 2011 TUCSON Steering/Suspension No Liability
KIA 2007 OPTIMA Computer/Electrical Repairs
KIA 2007 SEDONA Steering/Suspension, Transmission Repairs, No Liability
KIA 2007 SORENTO LX Transmission No Liability
KIA 2008 MAGENTIS Steering/Suspension, Transmission Buy Back
KIA 2008 SORENTO LX Steering/Suspension Buy Back
KIA 2009 RIO Transmission No Liability
KIA 2010 FORTE Transmission No Liability
KIA 2010 FORTE EX Accessories, Steering/Suspension, Transmission No Liability
KIA 2010 SEDONA Brakes No Liability
KIA 2011 SEDONA Engine Buy Back
KIA 2011 SORENTO Steering/Suspension No Liability
KIA 2011 SORENTO Steering/Suspension No Liability
Land Rover 2006 RANGE ROVER Transmission Repairs, Out of Pocket Expense
Land Rover 2011 RANGE ROVER Exterior, Steering/Suspension Repairs
Mazda 2007 MAZDA 6 GT Engine No Liability
Mazda 2008 CX9 Exterior, Steering/Suspension, Transmission Repairs, No Liability
Mazda 2009 6 Accessories, Engine, Exterior, Steering/Suspension Repairs, No Liability
Mazda 2010 3 Transmission No Liability
Mazda 2010 TRIBUTE Transmission Buy Back
Mazda 2011 6 Exterior, Steering/Suspension No Liability
Mercedes-Benz 2008 B200 Transmission No Liability
Mercedes-Benz 2010 C63 Engine Buy Back
Mercedes-Benz 2010 ML350 BLUETEC Engine No Liability
Nissan 2006 INFINITI M45 Accessories, Steering/Suspension Reimburse Repairs
Nissan 2007 MURANO Air/Heat/Cool, Computer/Electrical, Engine, Transmission No Liability
Nissan 2007 SENTRA Exterior, Steering/Suspension Repairs
Nissan 2008 NISSAN ROGUE S SL Transmission Other Consent Award
Nissan 2008 ROGUE Transmission Buy Back
Nissan 2009 ALTIMA Brakes Repairs
Nissan 2009 ROGUE Engine Buy Back, Out of Pocket Expense
Nissan 2009 SENTRA Steering/Suspension Repairs
Nissan 2009 ULTIMA SEDAN Exterior Repairs
Nissan 2010 ALTIMA Transmission No Liability
Nissan 2010 INFINITI EX 35 Steering/Suspension Buy Back
Nissan 2010 INFINITI G37XS Transmission Buy Back
Nissan 2010 MAXIMA Steering/Suspension Buy Back
Nissan 2010 PATHFINDER Computer/Electrical No Liability
Nissan 2010 PATHFINDER Engine Other Consent Award
Nissan 2010 VERSA Exterior Buy Back
Nissan 2010 VERSA Interior Repairs
Nissan 2011 ROGUE Engine Buy Back
Porche 2008 BOXSTER Interior Repairs
Porche 2010 PANMARA TURBO Computer/Electrical, Exterior No Liability
Subaru 2009 STI Steering/Suspension Buy Back, Reimburse Repairs
Subaru 2010 OUTBACK Steering/Suspension Other Consent Award
Subaru 2010 OUTBACK Steering/Suspension Other Consent Award
Subaru 2010 OUTBACK Steering/Suspension Repairs
Subaru 2011 IMPREZA 5 DR AUTO BASE Steering/Suspension No Liability
Suzuki 2009 GRAND VITARA Engine No Liability
Suzuki 2010 SX4 Exterior No Liability
Suzuki 2010 SX4 Exterior No Liability
Suzuki 2010 SX4 Exterior Repairs
Suzuki 2011 KIZASHI SLS Computer/Electrical, Engine Repairs, No Liability
Toyota 2007 CAMRY Exterior No Liability
Toyota 2008 HIGHLANDER Engine Repairs
Toyota 2008 TUNDRA Computer/Electrical, Transmission Buy Back
Toyota 2009 4 RUNNER Transmission No Liability
Toyota 2009 COROLLA Brakes, Transmission No Liability
Toyota 2009 COROLLA Engine Repairs
Toyota 2009 TACOMA Transmission No Liability
Toyota 2010 CAMRY Brakes Other Consent Award
Toyota 2010 COROLLA Exterior, Steering/Suspension No Liability
Toyota 2010 COROLLA Exterior, Steering/Suspension, Transmission No Liability
Toyota 2010 LEXUS RX350 Exterior Other Consent Award
Toyota 2010 MATRIX Computer/Electrical, Engine Other Consent Award
Toyota 2010 RX 350 Brakes No Liability
Toyota 2010 TACOMA Transmission No Liability
Toyota 2011 TACOMA Transmission Buy Back
Volkswagen 2007 RABBIT Transmission No Liability
Volkswagen 2008 EOS Engine Repairs, Out of Pocket Expense
Volkswagen 2008 JETTA Exterior Repairs
Volkswagen 2009 AUDI A3 QUATTRO Air/Heat/Cool, Brakes, Engine, Transmission Buy Back
Volkswagen 2009 CITY Engine Repairs
Volkswagen 2009 PASSAT Engine, Interior Buy Back
Volkswagen 2009 ROUTAN Brakes, Exterior No Liability
Volkswagen 2009 ROUTAN Brakes, Computer/Electrical, Engine Repairs
Volkswagen 2009 ROUTAN SEL PREMIUM Brakes, Computer/Electrical, Transmission Repairs, No Liability
Volkswagen 2010 GOLF Computer/Electrical No Liability
Volkswagen 2010 GOLF TDI Engine Repairs
Volkswagen 2010 JETTA Computer/Electrical, Engine Buy Back
Volkswagen 2010 JETTA TDI Exterior No Liability