View Other Award Statistics

2010 CAMVAP Award Statistics

How to use this Data

The chart below lists the summary information for each case arbitrated under the Agreement for Arbitration during 2010. It is important to view the case information in its proper context. In any given year, there are more than four million vehicles eligible for the program. CAMVAP handled 256 cases in 2010. This low number of cases is indicative of the quality of today’s motor vehicles.

Put in perspective, the number of arbitrated cases is less than 1/100th of one percent of all eligible vehicles, and if one looks at the inquiries to the program, they represent only 2/10ths of one percent of all eligible vehicles.

Therefore, the data has no statistical validity whatsoever, and should not be construed to be making any statement, whether positive or negative, about the quality or reliability of any model, or the products, in general, of any manufacturer.

By the time a dispute between a consumer and a manufacturer reaches CAMVAP, the manufacturer believes that it has done everything in its power to address the consumer’s complaint. From the consumer’s perspective, the manufacturer’s position or actions simply falls short of their expectations. CAMVAP allows both the consumer and the manufacturer the opportunity to resolve the issue in front of an independent arbitrator without the cost and delay that often accompanies court action.

The chart below shows the manufacturer’s name, the model year and the model of each vehicle that was the subject of CAMVAP arbitration. Complaints are classified into nine different classifications. More information on these classifications can be found in the annual report. In some cases, the chart will show multiple complaint classifications. The award section sets out the result of the hearing.

CAMVAP arbitrators can make one or more of the following type of awards.

  • Repairs – the manufacturer is required to repair the consumer’s vehicle at its expense; reimburse the consumer for repairs that have already been paid for by the consumer;
  • Buyback – the manufacturer is required to repurchase the consumer’s automobile in accordance with the formula set out in the CAMVAP Agreement for Arbitration;
  • Reimburse Repairs – the manufacturer is required to pay the consumer for the cost of repairs that have already been done to the vehicle at the consumer’s expense;
  • Out of Pocket Expense – the manufacturer is required to pay the consumer for up to $500 out of pocket expenses for taxis, towing, accommodation or diagnostic testing;
  • Other Consent Award – the consumer and the manufacturer agreed “on consent” to a solution that is not contained within the Agreement for Arbitration. The arbitrator has made the agreement between the parties the award;
  • No Liability – the consumer’s case did not prevail and there is no liability or responsibility on behalf of the manufacturer for the problems that were arbitrated;
  • No Jurisdiction – the arbitrator has found through the evidence and information at a hearing that he or she does not have the jurisdiction or authority to hear the matter brought forward by the consumer
Manufacturer Model Model Complaint(s) Remedy
Chrysler 2006 300 Interior No Liability
Chrysler 2006 CHARGER Engine No Liability
Chrysler 2006 DODGE CHARGER Engine Other Consent Award
Chrysler 2006 DODGE MAGNUM Engine Other Consent Award
Chrysler 2006 GRAND CHEROKEE Engine No Liability
Chrysler 2007 PACIFICA LIMITED Transmission Repairs
Chrysler 2007 PT CRUISER Transmission No Liability
Chrysler 2007 RAM Engine Repairs
Chrysler 2007 RAM 1500 Air/Heat/Cool, Exterior Buy Back
Chrysler 2007 RAM 3500 Transmission No Liability
Chrysler 2007 SEBRING LI Exterior, Interior Repairs
Chrysler 2007 SEBRING TOURING Computer/Electrical, Steering/Suspension, Transmission Buy Back
Chrysler 2007 WRANGLER Transmission No Liability
Chrysler 2008 300C Air/Heat/Cool, Engine, Steering/Suspension, Transmission Repairs, No Liability
Chrysler 2008 AVENGER Computer/Electrical, Engine, Steering/Suspension Buy Back
Chrysler 2008 CALIBER SXT Air/Heat/Cool Buy Back
Chrysler 2008 GRAND CARAVAN Brakes, Computer/Electrical, Transmission Buy Back
Chrysler 2008 GRAND CARAVAN Accessories, Computer/Electrical, Exterior Buy Back
Chrysler 2008 GRAND CARAVAN SXT Computer/Electrical, Interior, Transmission Buy Back
Chrysler 2008 JEEP COMPASS SPORT Steering/Suspension, Transmission Repairs, No Liability
Chrysler 2008 JEEP GRAND CHEROKEE Engine Buy Back
Chrysler 2008 JEEP WRANGLER RUBICON Exterior Buy Back
Chrysler 2008 JEEP WRANGLER RUBICON Engine Buy Back
Chrysler 2008 NITRO Computer/Electrical No Liability
Chrysler 2008 PATRIOT Engine, Exterior Buy Back
Chrysler 2008 RAM Steering/Suspension No Liability
Chrysler 2008 RAM 1500 Engine, Transmission Repairs
Chrysler 2008 RAM 1500 QUAD Exterior No Jurisdiction
Chrysler 2008 RAM 2500 Transmission No Liability
Chrysler 2008 TOWN AND COUNTRY Computer/Electrical Repairs
Chrysler 2008 TOWN AND COUNTRY Brakes, Computer/Electrical, Exterior, Interior, Steering/Suspension Repairs, No Liability
Chrysler 2008 TOWN AND COUNTRY LT Computer/Electrical, Engine Buy Back
Chrysler 2009 AVENGER Exterior, Interior Repairs
Chrysler 2009 CALIBER Engine Buy Back
Chrysler 2009 CARAVAN Engine, Exterior No Liability
Chrysler 2009 DAKOTA Steering/Suspension No Liability
Chrysler 2009 DAKOTA Exterior No Liability
Chrysler 2009 DAKOTA Steering/Suspension, Transmission No Liability
Chrysler 2009 GRAND CARAVAN Computer/Electrical, Engine No Liability
Chrysler 2009 JEEP Exterior Buy Back
Chrysler 2009 JEEP Computer/Electrical, Exterior Buy Back
Chrysler 2009 JEEP COMPASS Engine Buy Back
Chrysler 2009 JEEP PATRIOT Exterior Other Consent Award
Chrysler 2009 JEEP PATRIOT Exterior Buy Back
Chrysler 2009 JOURNEY Exterior No Liability
Chrysler 2009 JOURNEY Air/Heat/Cool, Brakes, Computer/Electrical, Exterior, Interior, Steering/Suspension No Liability
Chrysler 2009 JOURNEY Engine No Liability
Chrysler 2009 RAM 1500 Air/Heat/Cool Buy Back
Chrysler 2009 RAM 3500 QUAD Transmission Buy Back
Chrysler 2009 RANGLER Engine Buy Back
Chrysler 2009 TOWN AND COUNTRY Accessories, Brakes, Computer/Electrical, Exterior, Interior, Transmission Buy Back
Chrysler 2010 COMPASS Engine No Liability
Chrysler 2010 GRAND CARAVAN Computer/Electrical No Liability
Chrysler 2010 GRAND CARAVAN Engine No Liability
Chrysler 2010 JEEP GRAND CHEROKEE Transmission Buy Back
Chrysler 2010 JEEP GRAND CHEROKEE LAREDO Computer/Electrical No Liability
Chrysler 2010 JOURNEY Steering/Suspension No Liability
Chrysler 2010 PT CRUISER Exterior Repairs, Out of Pocket Expense
Chrysler 2010 RAM Transmission No Liability
Ford 2005 FREESTAR Brakes, Computer/Electrical, Exterior, Interior, Steering/Suspension, Transmission Repairs, No Liability
Ford 2006 ESCAPE Transmission No Liability
Ford 2006 F350 Engine No Liability
Ford 2006 FREESTAR Exterior Repairs
Ford 2006 FUSION Transmission No Liability
Ford 2006 MUSTANG Exterior Other Consent Award
Ford 2006 RANGER Engine Repairs, Reimburse Repairs, No Liability
Ford 2007 FOCUS Transmission No Liability
Ford 2007 FUSION Transmission No Liability
Ford 2007 MUSTANG Transmission Buy Back
Ford 2007 RANGER Brakes Buy Back
Ford 2008 EDGE Brakes, Engine, Steering/Suspension Buy Back
Ford 2008 ESCAPE Computer/Electrical, Steering/Suspension, Transmission Reimburse Repairs, Out of Pocket Expense
Ford 2008 ESCAPE Interior No Liability
Ford 2008 ESCAPE Engine No Liability
Ford 2008 F150 Engine Repairs
Ford 2008 F150 Engine, Transmission No Liability
Ford 2008 F250 Engine No Liability
Ford 2008 F350 Engine Reimburse Repairs
Ford 2008 F350 Accessories, Air/Heat/Cool, Engine, Steering/Suspension No Liability
Ford 2008 F350 SUPER DUTY Engine No Liability
Ford 2008 FOCUS Engine Buy Back
Ford 2008 FUSION Exterior Repairs
Ford 2009 EDGE Engine Buy Back
Ford 2009 ESCAPE Steering/Suspension No Liability
Ford 2009 ESCAPE Engine, Transmission Repairs
Ford 2009 FLEX Brakes, Steering/Suspension No Liability
Ford 2009 FOCUS Engine No Liability
Ford 2009 FOCUS Exterior No Liability
Ford 2009 FORD ESCAPE LIMITED Air/Heat/Cool Buy Back, Out of Pocket Expense
Ford 2010 ESCAPE Accessories, Steering/Suspension, Transmission Buy Back
Ford 2010 ESCAPE Transmission Buy Back
Ford 2010 ESCAPE Exterior Buy Back, Reimburse Repairs
Ford 2010 F150 Steering/Suspension Repairs
Ford 2010 FOCUS Exterior Buy Back
Ford 2010 FUSION HYBRID Engine Repairs
Ford 2010 LINCOLN MKT AWD Computer/Electrical Buy Back
Ford 2010 MUSTANG GT Computer/Electrical No Liability
Ford 2010 RANGER Computer/Electrical, Interior Repairs
General Motors 2004 SILVERADO Transmission Buy Back
General Motors 2005 AVEO Transmission No Liability
General Motors 2005 UPLANDER Accessories, Exterior Repairs
General Motors 2005 WAVE Computer/Electrical, Steering/Suspension Repairs
General Motors 2006 COBALT Computer/Electrical, Steering/Suspension Repairs
General Motors 2006 ENVOY Transmission Reimburse Repairs
General Motors 2006 G6 GTP Steering/Suspension No Liability
General Motors 2006 GRAND PRIX Computer/Electrical Repairs, Reimburse Repairs
General Motors 2006 MALIBU Steering/Suspension No Liability
General Motors 2006 RENDEZVOUS Brakes, Computer/Electrical, Exterior No Liability
General Motors 2007 ALLURE CXL Steering/Suspension Repairs
General Motors 2007 AVEO Computer/Electrical, Engine, Transmission Repairs, No Liability
General Motors 2007 CADILLAC SRX Exterior Buy Back
General Motors 2007 EQUINOX Steering/Suspension Repairs
General Motors 2007 MONTE CARLO Steering/Suspension No Liability
General Motors 2007 SATURN VUE Steering/Suspension Buy Back
General Motors 2007 TORRENT Computer/Electrical Buy Back
General Motors 2007 WAVE Computer/Electrical No Liability
General Motors 2008 AVEO Computer/Electrical, Exterior Buy Back
General Motors 2008 COBALT Computer/Electrical, Engine, Exterior, Steering/Suspension Repairs, No Liability
General Motors 2008 COBALT Steering/Suspension Buy Back
General Motors 2008 COBALT SS TURBO Transmission Buy Back
General Motors 2008 ENVOY DENALI Exterior No Liability
General Motors 2008 G6 Computer/Electrical, Interior Repairs, No Liability, Out of Pocket Expense
General Motors 2008 SATURN ASTRA XE Exterior No Liability
General Motors 2008 TORRENT Computer/Electrical Repairs
General Motors 2009 ALLURE Steering/Suspension No Liability
General Motors 2009 CHEVROLET CORVETTE Engine Other Consent Award
General Motors 2009 CHEVY Engine, Steering/Suspension Buy Back
General Motors 2009 G6 Steering/Suspension, Transmission No Liability
General Motors 2009 G8 Engine No Liability
General Motors 2009 HHR Engine No Liability
General Motors 2009 HUMMER H3T Exterior Buy Back
General Motors 2009 SIERRA Exterior Buy Back
General Motors 2009 SIERRA K1500 Transmission No Liability
General Motors 2010 COBALT Transmission Repairs
General Motors 2010 K1500 SILVERADO Steering/Suspension No Liability
Honda 2006 RIDGELINE Exterior No Liability
Honda 2007 ACCORD Steering/Suspension No Liability
Honda 2007 CIVIC Interior No Liability
Honda 2008 ACCORD Engine No Liability
Honda 2008 CIVIC Engine, Exterior, Interior No Liability
Honda 2008 CRV Steering/Suspension Buy Back
Honda 2008 FIT Accessories, Brakes, Computer/Electrical, Engine Buy Back, No Jurisdiction
Honda 2008 ODYSSEY Exterior Repairs
Honda 2009 ACCORD Computer/Electrical Repairs
Honda 2009 ACCORD Steering/Suspension Repairs
Honda 2009 ACCORD Brakes, Steering/Suspension Repairs, No Liability
Honda 2009 ACURA TL Exterior No Liability
Honda 2009 CIVIC Exterior Other Consent Award
Honda 2010 ODYSSEY Steering/Suspension No Liability
Hyundai 2007 ENTOURAGE Brakes No Liability
Hyundai 2007 TUSCON Brakes, Transmission No Liability
Hyundai 2007 VERACRUZ Engine Buy Back
Hyundai 2008 AZERA Steering/Suspension Buy Back
Hyundai 2008 SANTA FE Computer/Electrical Buy Back
Hyundai 2008 TIBURON Exterior No Liability
Hyundai 2008 VERACRUZ Computer/Electrical Repairs
Hyundai 2009 ACCENT Engine No Liability
Hyundai 2009 ELANTRA Steering/Suspension No Liability
Hyundai 2009 ELANTRA Transmission No Liability
Hyundai 2009 SANTA FE Brakes Other Consent Award
Hyundai 2009 SONATA Engine Buy Back
Hyundai 2009 TUCSON Exterior No Liability
Hyundai 2010 GENESIS COUPE Exterior No Liability
Hyundai 2010 SANTA FE Steering/Suspension Buy Back
Jaguar 2009 XF LUXURY Air/Heat/Cool, Computer/Electrical, Engine, Exterior, Interior, Transmission Buy Back
KIA 2006 SEDONA Engine No Liability
KIA 2007 RONDO EX Transmission Buy Back
KIA 2007 SEDONA Steering/Suspension, Transmission Repairs, No Liability
KIA 2007 SPECTRA Brakes Buy Back
KIA 2008 RIO Brakes, Engine, Exterior, Steering/Suspension, Transmission Repairs, No Liability
KIA 2008 RIO Brakes, Engine, Exterior, Steering/Suspension, Transmission Repairs, No Liability
KIA 2010 FORTE Engine, Transmission No Liability
KIA 2010 FORTE SX Exterior, Steering/Suspension Repairs, No Liability
Land Rover 2006 RANGE ROVER Transmission Repairs, Out of Pocket Expense
Mazda 2006 MAZDA 6 Transmission Reimburse Repairs
Mazda 2006 MAZDA 6 Transmission Repairs
Mazda 2007 3 Steering/Suspension No Liability
Mazda 2007 RX8 Engine Repairs
Mazda 2008 3 SEDAN Brakes Repairs, Out of Pocket Expense
Mazda 2008 CX 9 Engine No Liability
Mazda 2009 3 Exterior Repairs
Mazda 2009 TRIBUTE Exterior No Liability
Mazda 2010 3 Engine Other Consent Award
Mazda 2010 SPEED 3 Engine Other Consent Award
Mercedes-Benz 2006 SMART CAR Engine No Liability
Mercedes-Benz 2006 SMART FORTWO Computer/Electrical, Engine, Exterior, Transmission No Liability, Other Consent Award
Mercedes-Benz 2007 ML 350 Engine Repairs
Mercedes-Benz 2008 SMART Exterior No Liability
Mercedes-Benz 2008 SMART FORTWO Engine No Liability
Mercedes-Benz 2009 ML 350 Computer/Electrical No Liability
Nissan 2006 2006 NISSAN MAXIMA SE Accessories Other Consent Award
Nissan 2006 FRONTIER Steering/Suspension No Liability
Nissan 2006 MURANO Engine, Exterior, Interior, Steering/Suspension Repairs, Reimburse Repairs, No Liability
Nissan 2007 FX35 Brakes Reimburse Repairs
Nissan 2007 MURANO Exterior No Liability
Nissan 2007 SENTRA Computer/Electrical, Steering/Suspension Repairs, No Liability, Out of Pocket Expense
Nissan 2007 XTERRA Transmission Reimburse Repairs
Nissan 2008 ALTIMA Steering/Suspension Other Consent Award
Nissan 2008 ALTIMA Computer/Electrical Repairs
Nissan 2008 ALTIMA Transmission Repairs
Nissan 2008 INFINITI G35X Air/Heat/Cool, Exterior Repairs
Nissan 2008 INFINITI G37 Accessories, Brakes, Exterior, Interior Buy Back
Nissan 2008 ROGUE Transmission Repairs, No Liability
Nissan 2009 ALTIMA Accessories, Air/Heat/Cool, Brakes, Exterior, Interior No Liability
Nissan 2009 INFINITI FX50 Computer/Electrical, Exterior, Transmission Buy Back
Nissan 2009 INFINITI G37 Computer/Electrical, Engine, Interior, Transmission Repairs, No Liability, No Jurisdiction
Nissan 2009 QUEST Exterior No Liability
Nissan 2009 ROGUE Steering/Suspension No Liability
Nissan 2009 SENTRA Steering/Suspension Repairs
Nissan 2009 VERSA Engine Buy Back
Nissan 2009 VERSA Interior Buy Back
Nissan 2009 VERSA Exterior Buy Back
Nissan 2009 XTERRA Air/Heat/Cool Buy Back
Nissan 2010 ARMADA Exterior Buy Back, Out of Pocket Expense
Nissan 2010 PATHFINDER Exterior Buy Back
Nissan 2010 ROGUE Transmission No Liability, No Jurisdiction
Subaru 2009 OUTBACK Steering/Suspension No Liability
Subaru 2010 FORESTER Engine No Liability
Subaru 2010 IMPREZA WRX STI Exterior No Liability
Suzuki 2006 VERONA Transmission Repairs
Suzuki 2006 XL 7 Accessories, Engine No Liability
Suzuki 2007 XL7 Interior No Liability
Suzuki 2007 XL7 Computer/Electrical No Liability
Suzuki 2008 GRAND VITARA Steering/Suspension, Transmission No Liability
Suzuki 2008 SX4 Interior Buy Back
Suzuki 2009 EQUATOR Exterior Repairs
Suzuki 2010 GRAND VITARA Engine, Exterior Repairs
Toyota 2007 AVALON Exterior No Liability, No Jurisdiction
Toyota 2007 CAMRY Computer/Electrical No Liability
Toyota 2007 TACOMA Exterior No Liability
Toyota 2008 PRIUS Air/Heat/Cool, Computer/Electrical, Exterior, Steering/Suspension No Liability
Toyota 2008 TACOMA Steering/Suspension Buy Back
Toyota 2008 TUNDRA Engine No Liability
Toyota 2008 TUNDRA Computer/Electrical, Steering/Suspension Repairs, No Liability
Toyota 2009 CAMRY Steering/Suspension, Transmission No Liability
Toyota 2009 COROLLA Engine No Liability
Toyota 2009 COROLLA Engine Buy Back, Out of Pocket Expense
Toyota 2009 COROLLA Engine Repairs
Toyota 2009 COROLLA Engine Repairs
Toyota 2009 VENZA Interior Repairs
Toyota 2009 YARIS Steering/Suspension Reimburse Repairs
Toyota 2010 COROLLA Computer/Electrical No Liability
Toyota 2010 PRIUS Brakes Buy Back, Out of Pocket Expense
Toyota 2010 TACOMA Brakes, Computer/Electrical No Liability
Volkswagen 2006 JETTA Transmission No Liability
Volkswagen 2006 JETTA Transmission Repairs, Out of Pocket Expense
Volkswagen 2006 JETTA Engine No Liability
Volkswagen 2006 JETTA Steering/Suspension Reimburse Repairs
Volkswagen 2008 EOS Engine Repairs, Out of Pocket Expense
Volkswagen 2009 GOLF CITY Exterior No Liability
Volkswagen 2009 JETTA TDI Engine No Liability
Volkswagen 2009 PASSAT CC Transmission Other Consent Award
Volkswagen 2009 RABBIT 5D Transmission No Liability
Volkswagen 2009 ROUTAN Engine, Transmission Buy Back
Volkswagen 2010 AUDI Q7 Computer/Electrical No Liability
Volvo 2005 S60R Transmission No Liability