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2009 CAMVAP Award Statistics

How to use this Data

The chart below lists the summary information for each case arbitrated under the Agreement for Arbitration during 2009. It is important to view the case information in its proper context. In any given year, there are more than four million vehicles eligible for the program. CAMVAP handled 270 cases in 2009. This low number of cases is indicative of the quality of today’s motor vehicles.

Put in perspective, the number of arbitrated cases is less than 1/100th of one percent of all eligible vehicles, and if one looks at the inquiries to the program, they represent only 2/10ths of one percent of all eligible vehicles.

Therefore, the data has no statistical validity whatsoever, and should not be construed to be making any statement, whether positive or negative, about the quality or reliability of any model, or the products, in general, of any manufacturer.

By the time a dispute between a consumer and a manufacturer reaches CAMVAP, the manufacturer believes that it has done everything in its power to address the consumer’s complaint. From the consumer’s perspective, the manufacturer’s position or actions simply falls short of their expectations. CAMVAP allows both the consumer and the manufacturer the opportunity to resolve the issue in front of an independent arbitrator without the cost and delay that often accompanies court action.

The chart below shows the manufacturer’s name, the model year and the model of each vehicle that was the subject of CAMVAP arbitration. Complaints are classified into nine different classifications. More information on these classifications can be found in the annual report. In some cases, the chart will show multiple complaint classifications. The award section sets out the result of the hearing.

CAMVAP arbitrators can make one or more of the following type of awards.

  • Repairs – the manufacturer is required to repair the consumer’s vehicle at its expense; reimburse the consumer for repairs that have already been paid for by the consumer;
  • Buyback – the manufacturer is required to repurchase the consumer’s automobile in accordance with the formula set out in the CAMVAP Agreement for Arbitration;
  • Reimburse Repairs – the manufacturer is required to pay the consumer for the cost of repairs that have already been done to the vehicle at the consumer’s expense;
  • Out of Pocket Expense – the manufacturer is required to pay the consumer for up to $500 out of pocket expenses for taxis, towing, accommodation or diagnostic testing;
  • Other Consent Award – the consumer and the manufacturer agreed “on consent” to a solution that is not contained within the Agreement for Arbitration. The arbitrator has made the agreement between the parties the award;
  • No Liability– the consumer’s case did not prevail and there is no liability or responsibility on behalf of the manufacturer for the problems that were arbitrated;
  • No Jurisdiction – the arbitrator has found through the evidence and information at a hearing that he or she does not have the jurisdiction or authority to hear the matter brought forward by the consumer
Manufacturer Model Model Complaint(s) Remedy
Chrysler 2005 300C Computer/Electrical Buy Back
Chrysler 2005 DAKOTA Engine Repairs
Chrysler 2005 DODGE RAM 3500 QUAD ST Engine, Transmission Reimburse Repairs, No Liability
Chrysler 2005 DODGE SRT 10 Engine No Liability
Chrysler 2005 PACIFICA Exterior No Liability
Chrysler 2005 PT CRUISER Engine No Liability
Chrysler 2005 PT CRUISER TOURING Engine Buy Back
Chrysler 2006 CARAVAN Air/Heat/Cool, Computer/Electrical, Engine, Exterior, Steering/Suspension, Transmission Buy Back
Chrysler 2006 CARAVAN Computer/Electrical Repairs
Chrysler 2006 CHARGER Engine Buy Back
Chrysler 2006 DODGE RAM 1500 QUAD Steering/Suspension Buy Back
Chrysler 2006 DODGE RAM 1500 QUAD ST Computer/Electrical Buy Back
Chrysler 2006 DODGE RAM 3500 QUAD Engine No Liability
Chrysler 2006 JEEP COMMANDER Brakes No Jurisdiction
Chrysler 2006 JEEP COMMANDER LIMITED Steering/Suspension Buy Back
Chrysler 2006 JEEP COMMANDER LIMITED Computer/Electrical Buy Back
Chrysler 2006 JEEP WRANGLER TJ SPORT Steering/Suspension No Liability
Chrysler 2006 RAM 1500 Engine No Liability
Chrysler 2007 COMPASS Steering/Suspension Reimburse Repairs
Chrysler 2007 DODGE CALIBER RT AWD Engine No Liability
Chrysler 2007 DODGE CARAVAN Engine, Transmission No Liability
Chrysler 2007 DODGE CARAVAN SXT Computer/Electrical Buy Back
Chrysler 2007 DODGE NITRO Accessories, Brakes, Computer/Electrical, Engine, Exterior, Steering/Suspension Buy Back
Chrysler 2007 DODGE NITRO Computer/Electrical, Transmission Buy Back
Chrysler 2007 DODGE NITRO SXT Computer/Electrical, Engine, Transmission Repairs, No Liability
Chrysler 2007 DODGE NITRO SXT Air/Heat/Cool, Engine, Exterior Buy Back
Chrysler 2007 DODGE RAM Interior No Liability
Chrysler 2007 DODGE RAM 1500 Transmission No Liability
Chrysler 2007 DODGE RAM 1500 QUAD ST Transmission No Liability
Chrysler 2007 DODGE RAM 2500 Steering/Suspension Buy Back
Chrysler 2007 DODGE RAM 2500 Computer/Electrical Buy Back
Chrysler 2007 GRAND CHEROKEE Steering/Suspension, Transmission Buy Back, Out of Pocket Expense
Chrysler 2007 JEEP GRAND CHEROKEE Transmission Repairs
Chrysler 2007 JEEP LIBERTY Transmission Buy Back
Chrysler 2007 JEEP PATRIOT Computer/Electrical, Exterior, Transmission Buy Back
Chrysler 2007 JEEP WRANGLER Computer/Electrical, Exterior Buy Back
Chrysler 2007 JEEP WRANGLER Exterior Buy Back
Chrysler 2007 JEEP WRANGLER Exterior, Transmission Repairs
Chrysler 2007 JEEP WRANGLER SAHARA Transmission Buy Back
Chrysler 2007 JEEP LIBERTY Exterior Buy Back
Chrysler 2007 NITRO Engine No Jurisdiction
Chrysler 2007 DODGE RAM 1500 Accessories, Engine, Exterior, Steering/Suspension Buy Back
Chrysler 2007 DODGE RAM 1500 Steering/Suspension Buy Back
Chrysler 2007 JEEP WRANGLER Computer/Electrical Buy Back
Chrysler 2007 JEEP LIBERTY Computer/Electrical, Engine, Exterior, Interior Buy Back
Chrysler 2008 300 Brakes, Computer/Electrical, Exterior, Transmission No Liability
Chrysler 2008 300 Engine Repairs
Chrysler 2008 ASPEN Steering/Suspension No Jurisdiction
Chrysler 2008 AVENGER Engine, Exterior, Transmission Repairs, No Liability
Chrysler 2008 AVENGER Engine Buy Back
Chrysler 2008 AVENGER Engine No Liability
Chrysler 2008 CALIBER Exterior Repairs
Chrysler 2008 CALIBER Computer/Electrical, Engine Buy Back
Chrysler 2008 CALIBER SXT Engine Buy Back
Chrysler 2008 CALIBER Exterior Repairs
Chrysler 2008 CARAVAN Engine, Exterior, Transmission Buy Back
Chrysler 2008 CARAVAN SXT Computer/Electrical, Engine Buy Back
Chrysler 2008 COMPASS Exterior Buy Back
Chrysler 2008 DODGE AVENGER Engine, Transmission Repairs, No Liability
Chrysler 2008 DODGE AVENGER Engine Buy Back
Chrysler 2008 DODGE AVENGER SXT Exterior No Liability
Chrysler 2008 DODGE AVENGER V6 Engine Other Consent Award
Chrysler 2008 DODGE CALIBER Computer/Electrical, Engine, Transmission Repairs
Chrysler 2008 DODGE CALIBER Engine No Liability
Chrysler 2008 DODGE CALIBER RT Steering/Suspension Reimburse Repairs
Chrysler 2008 DODGE CARAVAN SE Accessories, Computer/Electrical No Liability
Chrysler 2008 DODGE GRAND CARAVAN Brakes, Steering/Suspension No Liability
Chrysler 2008 DODGE GRAND CARAVAN Accessories, Computer/Electrical, Exterior, Steering/Suspension Buy Back
Chrysler 2008 DODGE GRAND CARAVAN Accessories, Brakes, Computer/Electrical, Engine, Steering/Suspension, Transmission Repairs, No Liability
Chrysler 2008 DODGE NITRO Engine No Liability
Chrysler 2008 DODGE NITRO Engine No Liability
Chrysler 2008 DODGE NITRO SLT Computer/Electrical No Liability
Chrysler 2008 DODGE RAM Engine No Liability
Chrysler 2008 DODGE RAM 1500 Exterior, Steering/Suspension Repairs, No Liability
Chrysler 2008 DODGE RAM 1500 Computer/Electrical Repairs
Chrysler 2008 DODGE RAM 1500 Transmission Buy Back
Chrysler 2008 DODGE RAM 1500 QUAD ST Engine, Transmission Buy Back
Chrysler 2008 DODGE RAM 2500 Steering/Suspension Reimburse Repairs
Chrysler 2008 DODGE RAM 2500 QUAD ST Engine Buy Back
Chrysler 2008 DODGE RAM 2500 Computer/Electrical, Engine Repairs
Chrysler 2008 GRAND CARAVAN Air/Heat/Cool Buy Back
Chrysler 2008 GRAND CARAVAN Engine No Liability
Chrysler 2008 GRAND CARAVAN Brakes, Computer/Electrical, Exterior Buy Back
Chrysler 2008 GRAND CARAVAN Brakes, Transmission No Liability
Chrysler 2008 GRAND CARAVAN SXT Engine, Exterior, Interior No Liability
Chrysler 2008 JEEP COMPASS SPORT Steering/Suspension, Transmission Repairs, No Liability
Chrysler 2008 JEEP GRAND CHEROKEE Computer/Electrical, Engine Repairs
Chrysler 2008 JEEP GRAND CHEROKEE LAREDO Computer/Electrical Buy Back
Chrysler 2008 JEEP GRAND CHEROKEE LAREDO Accessories, Exterior, Steering/Suspension Buy Back
Chrysler 2008 JEEP LIBERTY Engine No Liability
Chrysler 2008 JEEP PATRIOT Air/Heat/Cool, Computer/Electrical, Exterior, Transmission Buy Back
Chrysler 2008 JEEP PATRIOT SPORT Exterior Buy Back
Chrysler 2008 JEEP WRANGLER Engine, Transmission Repairs, Out of Pocket Expense
Chrysler 2008 JEEP WRANGLER Exterior Buy Back
Chrysler 2008 JEEP WRANGLER SAHARA Engine, Transmission Buy Back, Other Consent Award
Chrysler 2008 LIBERTY Exterior Buy Back
Chrysler 2008 PATRIOT Exterior Buy Back
Chrysler 2008 RAM Exterior Repairs
Chrysler 2008 RAM 1500 Steering/Suspension No Liability
Chrysler 2008 RAM 1500 Transmission No Liability
Chrysler 2008 RAM 3500 Brakes Repairs
Chrysler 2008 SEBRING Computer/Electrical Repairs
Chrysler 2008 STX Transmission No Liability
Chrysler 2008 TOWN AND COUNTRY Brakes No Liability
Chrysler 2008 TOWN AND COUNTRY CARAVAN Accessories, Air/Heat/Cool, Computer/Electrical, Exterior, Steering/Suspension, Transmission Buy Back
Chrysler 2008 TOWN COUNTRY TOURING ED Computer/Electrical, Exterior, Interior, Transmission Buy Back
Chrysler 2009 DODGE CALIBER Exterior, Interior Repairs
Chrysler 2009 DODGE CALIBER Transmission Buy Back
Chrysler 2009 DODGE CALIBER SXT Engine Buy Back
Chrysler 2009 DODGE CHALLENGER RT Exterior Other Consent Award
Chrysler 2009 JEEP GRAND CHEROKEE Computer/Electrical Buy Back
Chrysler 2009 JEEP GRAND CHEROKEE Computer/Electrical Buy Back
Chrysler 2009 TOWN AND COUNTRY Transmission Buy Back
Ford 2004 FREESTAR Computer/Electrical, Engine, Transmission Repairs
Ford 2005 F350 Engine No Liability
Ford 2005 FOCUS Transmission No Liability
Ford 2005 FREESTAR Brakes, Computer/Electrical, Exterior, Interior, Steering/Suspension, Transmission Repairs, No Liability
Ford 2005 FREESTAR Transmission No Liability
Ford 2005 FREESTAR SE Transmission Reimburse Repairs, Out of Pocket Expense
Ford 2005 FREESTYLE Computer/Electrical Repairs, Reimburse Repairs
Ford 2005 MUSTANG Transmission No Liability
Ford 2006 ESCAPE LIMITED Engine No Liability
Ford 2006 F150 Engine Buy Back
Ford 2006 F250 SUPER DUTY Steering/Suspension Repairs, Reimburse Repairs
Ford 2006 FUSION SE Engine Reimburse Repairs, Out of Pocket Expense
Ford 2007 EDGE SEL AWD Engine Buy Back
Ford 2007 EXPLORER SPORT TRAC Transmission No Liability
Ford 2007 F350 Engine No Liability
Ford 2007 FOCUS Engine No Liability
Ford 2007 FOCUS P34 Transmission No Liability
Ford 2007 FOCUS SE Engine, Steering/Suspension, Transmission No Liability
Ford 2007 FREESTAR Exterior Repairs
Ford 2007 MUSTANG Exterior Buy Back
Ford 2007 MUSTANG Transmission Repairs
Ford 2007 RANGER Transmission No Liability
Ford 2007 RANGER Brakes No Liability
Ford 2008 ESCAPE Air/Heat/Cool, Steering/Suspension No Liability
Ford 2008 ESCAPE Steering/Suspension No Liability
Ford 2008 ESCAPE Engine No Liability
Ford 2008 F150 Engine, Steering/Suspension Buy Back
Ford 2008 F150 Steering/Suspension Repairs
Ford 2008 FOCUS Engine No Liability
Ford 2008 FORD F250 SUPER DUTY Air/Heat/Cool, Engine Repairs
Ford 2008 FUSION Exterior Repairs
Ford 2008 MUSTANG Computer/Electrical Buy Back
Ford 2008 RANGER Engine No Liability
Ford 2008 RANGER Engine Repairs
Ford 2008 RANGER Computer/Electrical No Liability, Out of Pocket Expense
Ford 2009 ESCAPE Steering/Suspension No Liability
Ford 2009 ESCAPE Accessories, Air/Heat/Cool, Computer/Electrical No Liability
Ford 2009 ESCAPE Engine, Transmission Repairs
Ford 2009 F150 Transmission No Liability
Ford 2009 F150 Steering/Suspension No Liability
Ford 2009 FLEX Engine No Liability
General Motors 2004 REGAL Exterior Repairs
General Motors 2004 SILVERADO Transmission Buy Back
General Motors 2005 CHEVY AVEO Engine No Liability
General Motors 2005 PONTIAC GRAND AM SE Exterior No Liability
General Motors 2005 PONTIAC MONTANA SV6 EXT WB Transmission Reimburse Repairs
General Motors 2006 BUICK RENDEZVOUS Computer/Electrical, Engine, Transmission Repairs
General Motors 2006 CHEVROLET COBALT LT Computer/Electrical Repairs
General Motors 2006 CHEVROLET UPLANDER LT Steering/Suspension, Transmission No Liability
General Motors 2006 IMPALA Transmission No Liability
General Motors 2006 PONTIAC MONTANA SV6 EXT WB Brakes, Computer/Electrical, Exterior No Liability, Out of Pocket Expense
General Motors 2006 SATURN VUE Computer/Electrical Buy Back
General Motors 2006 SIERRA K2500 HD Air/Heat/Cool, Computer/Electrical Reimburse Repairs, No Liability
General Motors 2007 ACADIA Transmission Buy Back
General Motors 2007 ALLURE Steering/Suspension Buy Back
General Motors 2007 AVALANCHE Computer/Electrical, Engine, Exterior, Interior Buy Back
General Motors 2007 CORVETTE Engine Buy Back
General Motors 2007 G6 Exterior No Liability
General Motors 2007 OPTRA Transmission Repairs
General Motors 2007 PONTIAC G6 Brakes No Liability
General Motors 2007 SATURN AURA XR Brakes, Engine, Steering/Suspension Buy Back
General Motors 2007 SATURN ION Exterior, Steering/Suspension Buy Back
General Motors 2008 COBALT Computer/Electrical, Transmission Repairs, Out of Pocket Expense
General Motors 2008 ENCLAVE Engine No Liability
General Motors 2008 G5 Transmission No Liability
General Motors 2008 IMPALA Steering/Suspension Other Consent Award
General Motors 2008 SAAB 9 3 Transmission Buy Back
General Motors 2008 SATURN ASTRA XE Air/Heat/Cool No Liability
General Motors 2008 SATURN VUE Computer/Electrical, Steering/Suspension Buy Back
General Motors 2009 CADILLAC ESCALADE Exterior Buy Back
General Motors 2009 CHEVROLET MALIBU 2LT Transmission No Liability
General Motors 2009 CTS Steering/Suspension No Liability
General Motors 2009 MONTANA Brakes, Engine, Steering/Suspension No Liability
General Motors 2009 PONTIAC VIBE GT SPORT Transmission No Liability
General Motors 2009 PONTIAC WAVE Steering/Suspension No Liability
Honda 2006 ODYSSEY Exterior Buy Back
Honda 2007 CIVIC Accessories Buy Back
Honda 2007 CR V LX Exterior, Interior Repairs
Honda 2007 ODYSSEY Engine Buy Back
Honda 2008 ACCORD Computer/Electrical Repairs
Honda 2008 ACCORD Exterior Repairs, No Liability
Honda 2008 ACCORD EX Brakes, Interior, Steering/Suspension No Liability
Honda 2008 ACCORD EXL Transmission No Liability
Honda 2008 ACURA RDX Engine No Liability
Honda 2008 CIVIC LXSR Interior Repairs
Honda 2008 ELEMENT SC Steering/Suspension No Liability
Honda 2008 ODYSSEY Exterior Repairs
Honda 2009 CIVIC Steering/Suspension Repairs
Hyundai 2007 ELANTRA Transmission No Liability
Hyundai 2007 ENTOURAGE Computer/Electrical Buy Back
Hyundai 2007 ENTOURAGE Computer/Electrical Buy Back
KIA 2005 RIO Engine Repairs
KIA 2005 SORENTO Steering/Suspension Repairs
KIA 2006 RIO 5 Exterior, Transmission No Liability
KIA 2006 SEDONA Steering/Suspension Buy Back, Out of Pocket Expense
KIA 2006 SEDONA EX Steering/Suspension Repairs
KIA 2006 SORRENTO Computer/Electrical Repairs
KIA 2007 SPECTRA 5 Exterior Repairs
KIA 2008 RIO Engine, Exterior, Steering/Suspension Buy Back
KIA 2008 RIO Brakes, Engine, Exterior, Steering/Suspension, Transmission Repairs, No Liability
KIA 2008 RIO Computer/Electrical, Engine, Exterior, Steering/Suspension No Liability
KIA 2008 RIO Brakes, Engine, Exterior, Steering/Suspension, Transmission Repairs, No Liability
KIA 2008 SPORTAGE Computer/Electrical, Exterior, Interior Buy Back
KIA 2009 SPECTRA 5 Computer/Electrical No Liability
Mazda 2005 MAZDA 3 Engine No Liability
Mazda 2007 MAZDA 5 Engine No Liability
Mazda 2008 MAZDA 3 Engine Buy Back
Mazda 2009 MAZDA 3 Steering/Suspension Other Consent Award
Nissan 2005 ALTIMA Transmission No Liability
Nissan 2006 ALTIMA Engine Buy Back
Nissan 2006 G35 Engine Other Consent Award
Nissan 2006 MAXIMA Steering/Suspension No Liability
Nissan 2006 X TRAIL Exterior No Liability
Nissan 2006 X TRAIL Brakes No Liability
Nissan 2007 MURANO Engine Buy Back
Nissan 2007 QX 56 Accessories, Exterior, Interior Buy Back
Nissan 2007 ALTIMA Interior No Liability
Nissan 2008 ALTIMA Transmission No Liability
Nissan 2008 ALTIMA Steering/Suspension Repairs
Nissan 2008 FX 35 Exterior No Liability
Nissan 2008 G 37 Interior Repairs
Nissan 2008 PATHFINDER Engine Buy Back
Nissan 2008 SENTRA Brakes, Exterior, Steering/Suspension Buy Back
Nissan 2008 SENTRA Steering/Suspension Other Consent Award
Nissan 2008 SENTRA SE R Accessories, Brakes, Computer/Electrical, Exterior, Steering/Suspension Buy Back
Nissan 2008 SMART FORTWO PURE Engine Buy Back
Subaru 2005 IMPREZA Steering/Suspension No Liability
Subaru 2005 IMPREZA Engine No Liability
Subaru 2006 LEGACY Computer/Electrical, Exterior Repairs, No Liability
Subaru 2006 LEGACY GT Engine No Liability
Subaru 2007 IMPREZA Transmission No Liability
Subaru 2007 LEGACY Engine No Liability
Subaru 2007 LEGACY GT LTD AWD Engine No Liability
Subaru 2008 TRIBECA Engine, Steering/Suspension Buy Back
Suzuki 2007 SX4 Engine Repairs, No Liability
Toyota 2004 MATRIX Transmission No Liability
Toyota 2007 CAMRY Exterior Buy Back
Toyota 2007 TACOMA 4×4 Steering/Suspension, Transmission No Liability
Toyota 2007 TACOMA ACCESS CAB Engine, Transmission No Liability
Toyota 2008 RAVE4 Transmission Repairs
Toyota 2008 TACOMA DOUBLE CAB Exterior, Interior, Transmission Buy Back
Toyota 2009 COROLLA Exterior No Liability
Toyota 2009 COROLLA Exterior Buy Back
Toyota 2009 COROLLA Engine Other Consent Award
Toyota 2009 COROLLA Engine Repairs
Toyota 2009 MATRIX Engine No Liability
Toyota 2009 TACOMA Steering/Suspension No Liability
Volkswagen 2006 JETTA Computer/Electrical, Engine Repairs
Volkswagen 2007 JETTA GLI Engine No Liability
Volkswagen 2008 JETTA CITY Transmission No Liability
Volvo 2004 S60 Transmission No Liability
Volvo 2006 XC90 Brakes No Liability
Volvo 2007 C30 Exterior, Interior No Liability
Volvo 2007 C30 Computer/Electrical Buy Back
Volvo 2007 S40 Exterior Repairs
Volvo 2008 S40 Transmission No Liability
Volvo 2008 XC70 Computer/Electrical, Steering/Suspension Buy Back