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2007 CAMVAP Award Statistics

How to use this Data

The chart below lists the summary information for each case arbitrated under the Agreement for Arbitration during 2007. It is important to view the case information in its proper context. In any given year, there are more than four million vehicles eligible for the program. CAMVAP handled 292 cases in 2007. This low number of cases is indicative of the quality of today’s motor vehicles.

Put in perspective, the number of arbitrated cases is less than 1/100th of one percent of all eligible vehicles, and if one looks at the inquiries to the program, they represent only 2/10ths of one percent of all eligible vehicles.

Therefore, the data has no statistical validity whatsoever, and should not be construed to be making any statement, whether positive or negative, about the quality or reliability of any model, or the products, in general, of any manufacturer.

By the time a dispute between a consumer and a manufacturer reaches CAMVAP, the manufacturer believes that it has done everything in its power to address the consumer’s complaint. From the consumer’s perspective, the manufacturer’s position or actions simply falls short of their expectations. CAMVAP allows both the consumer and the manufacturer the opportunity to resolve the issue in front of an independent arbitrator without the cost and delay that often accompanies court action.

The chart below shows the manufacturer’s name, the model year and the model of each vehicle that was the subject of CAMVAP arbitration. Complaints are classified into nine different classifications. More information on these classifications can be found in the annual report. In some cases, the chart will show multiple complaint classifications. The award section sets out the result of the hearing.

CAMVAP arbitrators can make one or more of the following type of awards.

  • Repairs – the manufacturer is required to repair the consumer’s vehicle at its expense; reimburse the consumer for repairs that have already been paid for by the consumer;
  • Buyback – the manufacturer is required to repurchase the consumer’s automobile in accordance with the formula set out in the CAMVAP Agreement for Arbitration;
  • Reimburse Repairs – the manufacturer is required to pay the consumer for the cost of repairs that have already been done to the vehicle at the consumer’s expense;
  • Out of Pocket Expense – the manufacturer is required to pay the consumer for up to $500 out of pocket expenses for taxis, towing, accommodation or diagnostic testing;
  • Other Consent Award – the consumer and the manufacturer agreed “on consent” to a solution that is not contained within the Agreement for Arbitration. The arbitrator has made the agreement between the parties the award;
  • No Liability– the consumer’s case did not prevail and there is no liability or responsibility on behalf of the manufacturer for the problems that were arbitrated;
  • No Jurisdiction – the arbitrator has found through the evidence and information at a hearing that he or she does not have the jurisdiction or authority to hear the matter brought forward by the consumer
Manufacturer Model Model Complaint(s) Remedy
Chrysler 2003 CARAVAN Exterior Repairs
Chrysler 2003 CARAVAN Computer/Electrical No Liability
Chrysler 2003 RAM Engine Repairs
Chrysler 2003 RAM Exterior Other Consent Award
Chrysler 2003 RAM 3500 Computer/Electrical, Engine No Liability
Chrysler 2003 SX2 RT Transmission Buy Back
Chrysler 2004 DAKOTA Engine No Liability
Chrysler 2004 DURANGO Engine, Transmission No Liability
Chrysler 2004 GRAND CARAVAN Steering/Suspension No Liability
Chrysler 2004 GRAND CHEROKEE Air/Heat/Cool, Brakes, Engine, Exterior, Steering/Suspension Buy Back
Chrysler 2004 PACIFICA Computer/Electrical Other Consent Award
Chrysler 2004 RAM Engine No Liability
Chrysler 2004 RAM 1500 Steering/Suspension, Transmission No Liability
Chrysler 2004 RAM 1500 Accessories, Engine, Steering/Suspension Repairs, No Liability
Chrysler 2004 RAM 1500 Transmission No Liability
Chrysler 2004 RAM 2500 Engine No Liability
Chrysler 2004 RAM 3500 Engine Repairs, Out of Pocket Expense
Chrysler 2004 SRT 4 Engine No Liability
Chrysler 2004 SX 20 Engine, Transmission Reimburse Repairs
Chrysler 2004 SX2RT Computer/Electrical, Engine No Liability
Chrysler 2004 TJ RUBICON Steering/Suspension No Liability
Chrysler 2005 CARAVAN Engine, Steering/Suspension, Transmission Repairs
Chrysler 2005 CARAVAN Brakes, Computer/Electrical, Engine, Exterior, Steering/Suspension, Transmission Buy Back
Chrysler 2005 CARAVAN Steering/Suspension No Liability
Chrysler 2005 CARAVAN Engine Repairs
Chrysler 2005 CARAVAN Steering/Suspension No Liability
Chrysler 2005 DAKOTA Steering/Suspension Repairs
Chrysler 2005 DAKOTA Brakes, Engine Buy Back, No Liability
Chrysler 2005 DAKOTA Brakes, Computer/Electrical, Transmission Repairs
Chrysler 2005 GRAND CARAVAN SXT Accessories, Air/Heat/Cool, Brakes, Computer/Electrical, Engine, Exterior, Interior, Steering/Suspension Repairs, No Liability
Chrysler 2005 GRAND CHEROKEE Computer/Electrical No Liability
Chrysler 2005 JEEP LIBERTY Engine, Steering/Suspension, Transmission Buy Back
Chrysler 2005 JEEP LIBERTY Computer/Electrical, Engine, Transmission Buy Back
Chrysler 2005 JEEP WRANGLER RUBICON Engine, Exterior, Interior, Transmission Buy Back
Chrysler 2005 LIBERTY Computer/Electrical, Engine Buy Back
Chrysler 2005 MAGNUM Steering/Suspension Buy Back
Chrysler 2005 MAGNUM Computer/Electrical Buy Back
Chrysler 2005 MAGNUM Engine, Transmission No Liability
Chrysler 2005 MAGNUM Steering/Suspension Buy Back, Reimburse Repairs, Out of Pocket Expense
Chrysler 2005 MAGNUM SXT Computer/Electrical Repairs
Chrysler 2005 PT CRUISER Engine Buy Back
Chrysler 2005 PT CRUISER Transmission Buy Back
Chrysler 2005 RAM Steering/Suspension Buy Back
Chrysler 2005 RAM 1500 Brakes, Computer/Electrical, Steering/Suspension, Transmission Other Consent Award
Chrysler 2005 RAM 1500 Air/Heat/Cool, Brakes, Exterior, Interior, Steering/Suspension, Transmission Buy Back
Chrysler 2005 RAM 2500 Transmission Repairs, No Liability
Chrysler 2005 RAM 2500 QUAD ST Exterior, Transmission Buy Back
Chrysler 2005 SX2 Exterior Repairs
Chrysler 2006 3500 Engine No Liability
Chrysler 2006 CARAVAN Engine Buy Back
Chrysler 2006 CARAVAN Steering/Suspension Other Consent Award
Chrysler 2006 CARAVAN Transmission Buy Back
Chrysler 2006 CHARGER Air/Heat/Cool, Exterior, Interior Buy Back
Chrysler 2006 CHARGER Brakes, Transmission No Liability
Chrysler 2006 COMMANDER LIMITED Engine, Exterior Other Consent Award
Chrysler 2006 DAKOTA Accessories, Air/Heat/Cool, Brakes, Computer/Electrical, Engine, Exterior, Interior, Steering/Suspension, Transmission Buy Back
Chrysler 2006 DURANGO Engine, Transmission Repairs, Out of Pocket Expense
Chrysler 2006 JEEP Computer/Electrical, Engine Buy Back
Chrysler 2006 JEEP COMMANDER Accessories, Computer/Electrical, Engine, Steering/Suspension No Liability
Chrysler 2006 JEEP GRAND CHEROKEE Interior Repairs No Liability
Chrysler 2006 JEEP LIBERTY Engine, Transmission Other Consent Award
Chrysler 2006 JEEP LIBERTY Accessories, Computer/Electrical, Engine, Interior, Steering/Suspension Buy Back
Chrysler 2006 JEEP LIBERTY Engine, Transmission Buy Back
Chrysler 2006 JEEP LIBERTY Engine Buy Back
Chrysler 2006 JEEP LIBERTY DIESEL Computer/Electrical Other Consent Award
Chrysler 2006 JEEP TJ Air/Heat/Cool, Brakes, Engine, Transmission Buy Back
Chrysler 2006 JEEP TJ Engine No Liability
Chrysler 2006 LIBERTY Brakes, Exterior, Interior, Steering/Suspension, Transmission No Liability
Chrysler 2006 LIBERTY Brakes, Computer/Electrical, Engine, Transmission Buy Back
Chrysler 2006 PT CRUISER Computer/Electrical, Exterior Buy Back
Chrysler 2006 RAM Engine, Steering/Suspension, Transmission No Liability
Chrysler 2006 RAM 1500 Engine, Steering/Suspension No Liability
Chrysler 2006 RAM 1500 Brakes No Liability
Chrysler 2006 RAM 1500 Steering/Suspension No Liability
Chrysler 2006 RAM 1500 Steering/Suspension Buy Back
Chrysler 2006 RAM 1500 Accessories, Air/Heat/Cool, Brakes, Engine, Steering/Suspension, Transmission Buy Back
Chrysler 2006 RAM 2500 Steering/Suspension, Transmission Repairs
Chrysler 2006 RAM 2500 Air/Heat/Cool, Steering/Suspension Repairs
Chrysler 2006 TJ Exterior No Liability
Chrysler 2006 TJ Brakes, Exterior, Interior, Transmission Repairs
Chrysler 2006 VIPER SRT Exterior No Jurisdiction
Chrysler 2007 300 Engine Other Consent Award
Chrysler 2007 CALIBER Computer/Electrical, Engine, Transmission No Liability, Out of Pocket Expense
Chrysler 2007 CALIBER Accessories, Computer/Electrical Buy Back
Chrysler 2007 CALIBER Transmission No Liability
Chrysler 2007 CALIBER Accessories, Air/Heat/Cool, Brakes, Computer/Electrical, Engine, Transmission Buy Back
Chrysler 2007 CALIBER Engine Repairs, Other Consent Award
Chrysler 2007 CALIBER Computer/Electrical, Engine, Exterior Repairs, No Liability
Chrysler 2007 CARAVAN XLT Computer/Electrical, Transmission Buy Back
Chrysler 2007 DAKOTA Accessories No Liability
Chrysler 2007 GRAND CARAVAN Engine Buy Back
Chrysler 2007 GRAND CHEROKEE Exterior Buy Back
Chrysler 2007 JEEP PATRIOT Computer/Electrical, Exterior Buy Back
Chrysler 2007 JEEP WRANGLER Exterior Buy Back
Chrysler 2007 JEEP WRANGLER Steering/Suspension No Liability
Chrysler 2007 NITRO Engine, Steering/Suspension, Transmission No Liability
Chrysler 2007 NITRO Computer/Electrical, Transmission No Liability
Chrysler 2007 NITRO SLT Steering/Suspension Buy Back
Chrysler 2007 RAM 1500 Computer/Electrical, Engine Other Consent Award
Chrysler 2007 RAM 1500 Brakes, Exterior, Steering/Suspension, Transmission No Liability
Chrysler 2007 RAM 1500 Steering/Suspension, Transmission Repairs
Chrysler 2007 SEBRING Brakes, Exterior, Interior Buy Back
Ford 2003 CROWN VICTORIA Exterior No Liability
Ford 2003 CROWN VICTORIA LX Computer/Electrical No Liability
Ford 2003 EXPLORER Exterior Repairs
Ford 2003 F150 Exterior, Steering/Suspension No Liability
Ford 2003 LINCOLN Exterior Repairs No Liability
Ford 2003 RANGER Brakes Reimburse Repairs, No Liability
Ford 2003 TAURUS Transmission No Liability
Ford 2003 WINDSTAR Exterior, Interior No Liability
Ford 2003 WINDSTAR Engine Other Consent Award
Ford 2003 WINDSTAR Transmission Reimburse Repairs
Ford 2004 EXPLORER SPORT TRUCK Steering/Suspension Buy Back
Ford 2004 F350 Engine Repairs
Ford 2004 FOCUS SE Engine No Jurisdiction
Ford 2005 F SERIES Steering/Suspension Buy Back
Ford 2005 F150 Transmission No Liability
Ford 2005 F350 Engine Repairs
Ford 2005 F350 Engine, Transmission Repairs
Ford 2005 FOCUS Brakes, Exterior, Interior, Steering/Suspension No Liability
Ford 2005 FOCUS Transmission No Liability
Ford 2006 500 LTD Exterior No Liability
Ford 2006 ESCAPE Steering/Suspension Repairs
Ford 2006 EXPLORER Transmission Buy Back
Ford 2006 F150 Brakes Repairs
Ford 2006 F150 Exterior No Liability
Ford 2006 F150 Steering/Suspension No Liability
Ford 2006 F150 Exterior, Interior Repairs
Ford 2006 F150 Steering/Suspension Buy Back
Ford 2006 F350 Computer/Electrical, Engine No Liability
Ford 2006 FREESTAR Computer/Electrical No Liability
Ford 2006 FREESTAR Brakes, Computer/Electrical, Engine, Exterior, Steering/Suspension Buy Back
Ford 2006 FREESTAR Accessories, Computer/Electrical Repairs
Ford 2006 FREESTAR Computer/Electrical Other Consent Award
Ford 2006 FUSION Exterior No Liability
Ford 2006 MUSTANG Engine Repairs
Ford 2006 MUSTANG Transmission Buy Back
Ford 2007 ESCAPE Steering/Suspension Other Consent Award
Ford 2007 F350 Accessories, Computer/Electrical No Liability
General Motors 2002 DUROMAX Brakes No Liability
General Motors 2003 ENVOY Accessories, Transmission Repairs
General Motors 2003 SUNFIRE Accessories, Computer/Electrical Repairs, No Liability, Out of Pocket Expense
General Motors 2003 SUNFIRE Engine Other Consent Award
General Motors 2004 SATURN L WAGON Accessories Reimburse Repairs
General Motors 2004 VIBE Accessories No Liability
General Motors 2005 BLAZER Exterior, Steering/Suspension No Liability
General Motors 2005 BLAZER Brakes No Liability
General Motors 2005 CANYON Steering/Suspension, Transmission Repairs
General Motors 2005 EPICA Accessories, Engine, Transmission No Liability
General Motors 2005 IMPALA Accessories Repairs
General Motors 2005 JIMMY Computer/Electrical, Transmission Repairs
General Motors 2005 MALIBU Air/Heat/Cool, Exterior Buy Back
General Motors 2005 MALIBU Steering/Suspension Buy Back
General Motors 2005 MALIBU LS Accessories, Engine, Steering/Suspension No Liability, Other Consent Award
General Motors 2005 MONTANA Brakes, Steering/Suspension No Liability
General Motors 2005 MONTANA Accessories, Air/Heat/Cool, Engine, Exterior Buy Back
General Motors 2005 MONTANA Computer/Electrical Buy Back, Reimburse Repairs
General Motors 2005 MONTANA SV6 EXT WB Interior Repairs
General Motors 2005 PURSUIT Exterior, Steering/Suspension No Liability
General Motors 2005 PURSUIT Accessories, Air/Heat/Cool, Engine, Steering/Suspension, Transmission Buy Back
General Motors 2005 SIERRA Engine, Transmission Repairs
General Motors 2005 SIERRA DUROMAX Exterior No Liability
General Motors 2005 SIERRA K2500 HD Engine Repairs
General Motors 2005 SILVERADO Steering/Suspension Buy Back
General Motors 2005 VUE Engine, Transmission Repairs
General Motors 2006 CADILLAC CTS Exterior, Steering/Suspension No Liability
General Motors 2006 COBALT Engine, Transmission No Liability
General Motors 2006 COBALT SS Brakes, Exterior, Interior, Steering/Suspension Buy Back
General Motors 2006 COBOLT Brakes, Steering/Suspension Repairs
General Motors 2006 EQUINOX LT Interior No Liability
General Motors 2006 G5 PURSUIT Engine, Exterior, Transmission No Liability
General Motors 2006 G6 Steering/Suspension Buy Back
General Motors 2006 HHR Engine No Liability
General Motors 2006 HHR Accessories, Air/Heat/Cool, Computer/Electrical, Engine, Interior, Steering/Suspension, Transmission Buy Back
General Motors 2006 IMPALA Engine Other Consent Award
General Motors 2006 IMPALA Exterior Other Consent Award
General Motors 2006 IMPALA Steering/Suspension No Liability
General Motors 2006 ION Accessories, Engine No Liability
General Motors 2006 MONTANA Interior Repairs
General Motors 2006 MONTANA Interior Repairs
General Motors 2006 OPTRA 5 LT Air/Heat/Cool, Engine, Exterior No Liability
General Motors 2006 RENDEZVOUS Engine, Exterior, Interior, Steering/Suspension Repairs, No Jurisdiction
General Motors 2006 SIVERADO Air/Heat/Cool, Transmission Other Consent Award
General Motors 2006 TORRENCE Air/Heat/Cool No Liability
General Motors 2007 CAVALIER Computer/Electrical No Liability
General Motors 2007 COBALT Accessories, Air/Heat/Cool, Brakes, Computer/Electrical, Steering/Suspension No Liability
General Motors 2007 COBALT Transmission Buy Back
General Motors 2007 COBALT Exterior No Liability
General Motors 2007 EXQUINOX Engine, Interior No Liability
General Motors 2007 G6 Steering/Suspension No Liability
General Motors 2007 OPTRA Air/Heat/Cool, Computer/Electrical, Transmission No Liability, Out of Pocket Expense
General Motors 2007 SIERRA Engine No Liability
General Motors 2007 TAHOE Accessories, Computer/Electrical, Exterior, Interior Repairs
General Motors 2007 UPLANDER Accessories, Air/Heat/Cool, Computer/Electrical, Exterior, Interior Buy Back
General Motors 2007 WAVE Computer/Electrical, Engine No Liability
General Motors 2007 YUKON Accessories, Computer/Electrical No Liability
Honda 2005 ACCORD Transmission Reimburse Repairs
Honda 2005 CIVIC Computer/Electrical No Liability
Honda 2005 CRV Steering/Suspension Buy Back
Honda 2005 CRV Steering/Suspension No Liability
Honda 2006 CIVIC Steering/Suspension No Liability
Honda 2006 CIVIC Brakes, Engine, Exterior, Steering/Suspension No Liability
Honda 2006 CIVIC DX Brakes, Steering/Suspension Buy Back
Honda 2006 CRV Steering/Suspension No Liability
Honda 2006 MDX Steering/Suspension Buy Back
Honda 2007 CIVIC Exterior Repairs
Honda 2007 CIVIC LX Exterior No Liability
Hyundai 2003 ACCENT Engine Other Consent Award
Hyundai 2004 ACCENT Engine, Transmission No Liability
Hyundai 2004 SANTA FE Engine No Liability
Hyundai 2006 ACCENT Exterior No Liability
Hyundai 2006 ELANTRA Brakes Repairs
Hyundai 2006 ELANTRA Steering/Suspension Buy Back
Hyundai 2006 SANTA FE Interior No Liability
Hyundai 2006 SONATA Air/Heat/Cool No Liability
Hyundai 2006 SONATA Air/Heat/Cool Buy Back, Out of Pocket Expense
KIA 2003 RIO Engine No Liability
KIA 2004 SEDONA Steering/Suspension Repairs
KIA 2005 AMANTI Computer/Electrical, Transmission No Liability
KIA 2005 SEDONA Steering/Suspension Buy Back
KIA 2005 SORENTO Transmission Buy Back
KIA 2006 MAGENTIS Brakes, Computer/Electrical, Engine Buy Back
KIA 2006 SEDONA Accessories No Liability
KIA 2006 SEDONA Computer/Electrical, Engine Buy Back
KIA 2007 RONDO Brakes, Computer/Electrical, Engine, Transmission Repairs, No Liability
Land Rover 2003 FREELANDER Engine Reimburse Repairs
Land Rover 2004 FREELANDER Accessories, Engine Buy Back
Land Rover 2006 LAND ROVER LR3 HSE Accessories, Computer/Electrical, Exterior, Interior Repairs, No Liability
Mazda 2003 PROTÉGÉ LX Exterior, Interior No Liability
Mazda 2004 3 Exterior, Steering/Suspension, Transmission Repairs, No Liability
Mazda 2004 SPORT3 GT Exterior Buy Back
Mazda 2004 TRIBUTE Air/Heat/Cool, Brakes, Engine, Transmission Buy Back
Mazda 2005 MAZDA 6 GS GFX Steering/Suspension Buy Back
Mazda 2005 TRIBUTE Computer/Electrical No Liability
Mazda 2006 3 Exterior Buy Back
Mazda 2006 5 Steering/Suspension Buy Back, Reimburse Repairs
Mazda 2006 6 Engine Transmission Other Consent Award
Mazda 2006 SPEED 6 Accessories, Brakes, Engine, Steering/Suspension, Transmission Repairs, No Liability
Mazda 2006 TRIBUTE Steering/Suspension Buy Back
Mazda 2006 TRIBUTE Engine, Transmission Other Consent Award
Mercedes-Benz 2005 SL65 AMG Steering/Suspension, Transmission Buy Back
Mercedes-Benz 2005 SLK 55 Engine Buy Back
Mercedes-Benz 2006 SMART 42 Steering/Suspension No Liability
Mitsubishi 2006 ECLIPSE Brakes Repairs, Out of Pocket Expense
Nissan 2003 SENTRA Engine Reimburse Repairs
Nissan 2003 SENTRA SER Exterior No Liability
Nissan 2004 QUEST S SE SL Computer/Electrical Buy Back
Nissan 2004 ULTIMA Brakes, Computer/Electrical No Liability
Nissan 2005 ULTIMA Engine No Liability
Nissan 2005 XTRAIL Transmission No Liability
Nissan 2005 XTRAIL SC Exterior No Liability
Nissan 2006 ALTIMA Steering/Suspension No Liability
Nissan 2006 FRONTIER Transmission No Liability
Nissan 2006 INFINITI FX 45 Steering/Suspension Buy Back
Nissan 2006 SENTRA Steering/Suspension No Liability
Nissan 2006 XTERRA Steering/Suspension No Liability
Nissan 2007 PATHFINDER Accessories, Computer/Electrical, Exterior, Steering/Suspension No Liability
Nissan 2007 VERSA Steering/Suspension Buy Back
Subaru 2003 LEGACY Engine Other Consent Award
Subaru 2005 OUTBACK Engine Reimburse Repairs, No Liability
Subaru 2005 OUTBACK Engine Repairs, Reimburse Repairs, Out of Pocket Expense
Subaru 2006 IMPREZA SEDAN Engine, Steering/Suspension No Liability
Subaru 2006 TRIBECA Transmission No Liability
Subaru 2006 TRIBECA Engine, Transmission Buy Back
Suzuki 2004 VERONA Computer/Electrical, Engine Other Consent Award
Suzuki 2004 VERONA Engine Other Consent Award
Suzuki 2004 VERRONA GL Engine Other Consent Award
Suzuki 2004 XL7 Steering/Suspension No Liability
Suzuki 2005 XL 7 Interior, Steering/Suspension Buy Back
Suzuki 2006 ARIEO Steering/Suspension Repairs
Suzuki 2006 GRAND VITARA Computer/Electrical, Engine Other Consent Award
Toyota 2003 4 RUNNER Transmission No Liability
Toyota 2004 COROLLA Engine No Liability
Toyota 2004 SIENNA Exterior No Liability
Toyota 2005 MATRIX Exterior Buy Back
Toyota 2006 COROLLA Brakes, Engine, Exterior, Interior Repairs, No Liability
Toyota 2006 YARIS Engine Reimburse Repairs
Toyota 2007 CAMRY Computer/Electrical, Transmission No Liability
Toyota 2007 CAMRY Accessories, Brakes, Engine, Steering/Suspension Buy Back
Toyota 2007 CAMRY SE Air/Heat/Cool, Engine Reimburse Repairs
Toyota 2007 MATRIX Engine, Transmission No Liability
Toyota 2007 YARIS Computer/Electrical, Engine Buy Back
Volkswagen 2002 PASSAT Brakes, Engine, Exterior Repairs, Reimburse Repairs, Out of Pocket Expense
Volkswagen 2003 JETTA Engine No Liability
Volkswagen 2003 NEW BEETLE Exterior Repairs
Volkswagen 2005 AUDI Steering/Suspension Reimburse Repairs
Volkswagen 2006 A3 Air/Heat/Cool, Computer/Electrical, Engine, Exterior No Liability
Volkswagen 2006 JETTA Transmission Other Consent Award
Volkswagen 2006 PASSAT Air/Heat/Cool No Liability
Volkswagen 2006 TOUAREG Accessories, Computer/Electrical, Engine Buy Back
Volkswagen 2007 NEW BEETLE CONV 2 Air/Heat/Cool, Brakes, Computer/Electrical, Engine, Exterior, Steering/Suspension Buy Back
Volkswagen 2007 RS4 QUATTRO AWD Exterior No Liability